How to deal with the quality problems of suppliers' products without taking responsibility?

The supplier's refusal to return unqualified goods is as follows: According to the relevant provisions of the Consumer Protection Law, the operator shall not deliberately delay or unreasonably refuse the consumer's request for repair, rework, replacement, return, make up the quantity of goods, refund the payment for goods and services or compensate for losses. When the goods purchased by consumers meet the requirements of return and exchange, if the merchants refuse to return the goods, the merchants need to bear the corresponding liability for compensation.

1. What if the supplier does not return the unqualified goods?

According to the provisions of the Consumer Law, business operators shall not deliberately delay or unreasonably refuse consumers' requests for repair, rework, replacement, return, replenishment of goods, refund of payment and service fees or compensation for losses. When the goods purchased by consumers meet the return requirements, if the merchants do not return the goods, they need to bear corresponding responsibilities.

The Measures for Punishment of Infringement on Consumers' Rights and Interests lists in detail the cases of deliberate delay or unreasonable refusal, mainly including: the goods are not qualified by the relevant administrative departments according to law, and have not been returned for more than 15 days from the date when the consumers request for return; Refusing to perform the obligation of repair, rework, replacement, return goods, make up the quantity of goods, refund the payment for goods and services or compensate for losses for more than 15 days from the date when the time limit stipulated by the state and agreed by the parties expires, or from the date when the consumer puts forward the requirements that do not meet the quality requirements. For the above two kinds of illegal acts, the industrial and commercial departments should be punished according to law.

If the merchant refuses to return the goods, it is suggested to take the following measures to solve it:

1, negotiated with the operator;

2. Request consumers' associations or other mediation organizations established according to law to mediate;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

Under normal circumstances, negotiation can't solve it. At this time, the best way is to complain or directly sue the merchant, especially when the amount involved is large, it is best to solve it through litigation and find a professional lawyer who does not return the goods for help.

2. What if the buyer and supplier are relatives?

According to the relevant laws and regulations of our country, the purchaser and the supplier are related and have an interest. If the purchaser and relevant personnel have an interest in the supplier, they must withdraw.

People's Republic of China (PRC) government procurement law

Article 12

In government procurement activities, buyers and related personnel who have interests with suppliers must avoid. Suppliers may apply for withdrawal if they think that the procurement personnel and related personnel have an interest relationship with other suppliers.

The relevant personnel mentioned in the preceding paragraph include members of the bid evaluation committee in bidding procurement, members of the negotiating team in competitive negotiation procurement and members of the inquiry team in inquiry procurement.

3. What's the difference between suppliers and distributors?

1, supplier: This is equivalent to an industrial chain, also called supply chain! The products produced by a manufacturer are directly supplied by the company, or some enterprises are selected from the enterprises to hand over the products to these enterprises, which play the role of supply. This is called a supplier!

2. Dealers, as the name implies, use money to buy goods from enterprises. They buy goods not for their own use, but for resale. For them, selling by hand pays attention to the price difference, not the actual price. Enterprises do not sell on credit, but collect money. This business refers to businessmen, that is, institutions. Therefore, "dealers" are generally enterprises, which refer to commercial units that take money from enterprises to purchase goods.

3. As the traditional backbone channel force in China market, distributors are experiencing the test of channel flattening wave and new channel force. Under great pressure, dealers passively or actively adjusted their business development strategies:

First, some dealers began to OEM manufacturers and even invest in factories to produce their own brand products in order to maximize the benefits of channel resources;

Second, some dealers began to enter the retail field and extend to the downstream of the channel to stabilize and consolidate the market position;

The third is to maximize the acquisition of superior product resources, share operating costs and risks with products, and pursue the category scale of enterprise management. Unfortunately, more dealers are becoming vassals of manufacturers and are completely trapped by manufacturers. What's more, under the double "squeeze" of terminal retailers and manufacturers, there are many difficulties. What is even more frightening is that the disadvantaged groups among dealers are constantly being eliminated.

Therefore, if the supplier refuses to return the unqualified goods, consumers can negotiate with the supplier, and if both parties can reach an agreement, they can promote reconciliation. However, there are great differences between consumers and suppliers, and consumers can bring a lawsuit to the court and demand compensation from suppliers.