Advantages of network customer service and traditional customer service

Compared with traditional store customer service, modern e-commerce customer service mainly has the following points:

The most classic way of traditional service is face-to-face communication between enterprises and customers through the counter;

The traditional way of finding customers is passive, which requires customers to consult or sell through the marketing department or sales department;

Traditional services passively meet customer needs, and the typical way is to solve problems;

E-commerce customer service model can solve customer problems "one-to-many";

Modern e-commerce customer service mode can provide all-weather and uninterrupted service, and customers' problems can be solved quickly;

Modern e-commerce customer service mode is to provide personalized service for customers, and analyze the possible problems of customers through the relevant information when they buy.