Longer and longer dialogue

Background: Jia Jia is responsible for the design and organization of training. She hopes to achieve the goal of training, give full play to the role of training and help the department improve its performance. So we talked more and more.

G focus target

Chestnut: Jiajia, what shall we talk about today?

Jia Jia: I have a problem. How can I improve my performance through the consulting department of my ongoing training program?

Chestnut: You want to improve the performance of the department, don't you?

Jia Jia: Yes.

Chestnut: Can you elaborate? What does this goal mean?

Jia Jia: I hope that all the departments involved in the training program led by me can achieve results. Training plan is practice, and the result is department performance.

Chestnut: If 1- 10 is the perfect score, what is your ideal state?

Jia Jia: Seven points.

Chestnut: What would it be like to reach the ideal 7 chapters?

Jia Jia: There will be two performances. First, the department has seriously participated in this project as a key project, and its performance has improved by more than 60%. The other is that departments have their own initiative, and they can actively promote what to do and who to mobilize in all aspects.

Chestnut: Can this goal be achieved through your efforts?

Jia Jia: I am the person in charge of this project. I think so, too.

Chestnut: What is your value in achieving this goal?

Jia Jia: If most of the participating departments can improve their performance and take performance as their own initiative in the projects I lead, I will have a great sense of accomplishment.

Chestnut: What else?

Jia Jia: For department managers, it is also the improvement of management ability and consciousness. It will be easier for me to carry out related work in the future.

Chestnut: What else?

Jia Jia: For enterprises, this work is very valuable, which makes the management indicators clearer. The result of the project is to improve the overall performance and efficiency of the organization.

Chestnut: When do you want to accomplish this goal?

Jia Jia: By the end of the project, it will be completed within three months.

Target confirmation: So, you hope that within three months, through the leading training plan, the performance of the departments involved in the project will be improved by more than 60%, and all departments have the initiative to actively promote this key project, right?

Jia Jia: Yes.

R understand the status quo

Chestnut: What's the situation now according to the goal you mentioned?

Jia Jia: Not so good at the moment. Students' attention is limited. They know the needs, but they don't know that their value is not taken into account.

Chestnut: If the score is 1- 10, how many points can you get?

Jia Jia: Maybe only 3-4 points. The project has been approved, skills training has been done, and the workflow and methods have been taught to everyone. But it needs to be followed up repeatedly. Without follow-up, no one will take the initiative. The follow-up needs to be repeatedly urged, which is always longer than expected and the effect is uneven.

Chestnut: What are the factors that affect the goal?

Jia Jia: One is the department's understanding of this matter and the degree of cooperation of key project leaders.

Chestnut: What else?

Jia Jia: In addition, during the epidemic, invited lecturers were also affected.

Chestnut: Among them, what can you influence?

Jia Jia: What I can influence more is the cooperation of key project leaders.

O exploration plan

Chestnut: What will you do next?

Jia Jia: I'm trying to get the project leader to participate more actively.

Chestnut: What can you do?

Jia Jia: I can communicate with these project leaders, have a coaching dialogue, help them discuss the problems they encounter, and analyze the reasons for the stagnation of the project.

Chestnut: What else?

Jia Jia: Try to find some internal and external resources and ask them to be lecturers and do some sharing.

Chestnut: What else?

Jia Jia: This process has been made public. I can also ask them to explain the process again and see what is not clear.

Chestnut: Anything else?

Jia Jia: I should be able to do more and do a good job in the closed-loop management of this project. One is to collect all the plans, the other is to follow up the results every month, the third is to actively help the department solve the problems raised, and the fourth is to make another publicity every quarter.

Chestnut: Do you think you can achieve your goal by doing the above?

Jia Jia: I think so.

Chestnut: What's your first concrete action after today's speech?

Jia Jia: First, collect all the plans. There are still some excellent ones.

Chestnut: When are you going to do it? Where to do it?

Jia Jia: I can do it now, and I can also do it online.

heighten one's will

Chestnut: What did you gain from the conversation just now?

Jia Jia: This kind of communication is still very valuable. It helps me clear my mind and start with the factors that I can influence. I thought it would be difficult for me to move forward without the help of external resources, but after the communication just now, I found that there are still many things to do.

Chestnut: How will you celebrate when your goal is achieved?

Jia Jia: I will tell you the good news and have fun together.

Chestnut: Well, I look forward to your good news. You also actively thought about the communication just now and put forward many actions you can do. I can see that you are a very responsible and pursuing person and will succeed.

Jia Jia: Thank you.

Chestnut: I hope you can achieve your goal within three months. If necessary, please feel free to contact me and see what I can do for you.

Jia Jia: OK.

Jiajia feedback chestnuts:

1. Record in time and listen carefully.

The question is firm and the meaning is clear.

Chestnut to Jia Jia's feedback is:

1. On the line, there is a pause in the process, and I feel that she is constantly thinking.

2. Have a positive response. Every time you ask, "What else?" There will always be some new ideas.

May 5(th), 2022