Telemarketing scenario actual combat and skill training

Telemarketing scenarios and skills training are as follows:

First of all, be prepared for your attitude.

For any successful telemarketer, the first step is to establish a positive and enthusiastic attitude, which is particularly important in telemarketing.

Second, set goals.

The number of calls you make, the number of contacts you have with decision makers, your sales volume, and the information you get from each call.

Third, arrange your own working environment.

A workplace without environmental noise, looking for an undisturbed way to talk to customers. Have a watch in a conspicuous place, you can monitor your time at any time, and prepare the telephone number and personnel list of technical consultation and customer service departments. Prepare necessary product and service information for use when answering questions. Archive customer information in various ways around you.

Fourth, master product knowledge.

Understand product delivery, product safety, product utility and voluntary support.

Verb (short for verb) Know your customers.

Previous customer files, other sales representatives, industry publishers, newspaper business columns, stock prices, competitors.

Sixth, prepare the information to be delivered.

Introduce yourself and identify or redefine your customers. The features and benefits of the products or services you introduce should meet the needs of customers, be prepared to deal with objections, know when to try to end the conversation, ensure that the conversation stays on topic, and pay attention to the logic of relevant information.