What capabilities does customer service need?

1, major: To be familiar with business, you need to be familiar with any business of your company, including marginal business, context, solutions, solution time, and the answers to customers must be standard.

2, communication: the first time to grasp the customer's problem points, in the customer's long speech to find the customer's key points; Facing different levels of customers, we can effectively convey the answers to each other and let them understand, so as to achieve effective communication between the two sides.

3, mentality: the adjustment of their own mentality, in the face of customer growls, complaints, misunderstandings, whether they can adjust their mentality.

4, not only to solve customer problems, but also to summarize and analyze the problems, which can be improved from the aspects of products, systems and processes, so as to solve the root causes. Although the process customer service can't start the main core work, the starting point starts with you.