Communication Skills with Business People

Business communication is the basic behavior of business people's daily work. Only people who are good at communication in business activities can make friends, develop customers, gain their trust, support and cooperation, establish good interpersonal relationships, create business opportunities and open up the situation. Below I have organized, for your reading reference.

:The art of communication in social occasions

1. The use of address on the high not low

In business contacts, especially should pay attention to the use of address on the high not low. For example, when someone introduces a professor, he or she will say, "This is Mr. ... from ... university." Students honor their tutors as teachers, peers can also call each other teachers, so people with this experience in the introduction of others tend to use the respected title, which is "on the high not low".

2. Do as the Romans Do

Generally, you might ask "Qingdao or Jinan?" but when you're in Jinan you should ask "Jinan or Qingdao?" This is also your respect for the locals; when you visit other companies, you can not say that the host's things are not good, the so-called guests do not blame the host, which is also common sense.

3. Positioning

In interpersonal communication, we need to put ourselves and others in the right position. The reason why many people have problems in interpersonal communication, the key point is not to correct their position, that is to say, in interpersonal communication, subordinates should be like subordinates, superiors should be like superiors, coworkers should be like coworkers, customers should be like customers. The correct position before the correct attitude can be said, this is the basic proposition when interacting.

4. To each other as the center

In the process of business interactions, it is important to remember to each other as the center, give up egocentricity. For example, when you invite customers to dinner, you should first seek the opinion of the customer, what he loves to eat, what he does not love to eat, can not be based on their own preferences, subjective ordering for the guests, which is called the right position. If your customers are good at expression, you can praise him to speak vivid image, humor, or theory and practice, but you can not say "you really poor, we are blown away by you"! Interaction with each other as the center, business interactions emphasize that the customer is God, the customer feels good is really good. Respect for yourself and respect for others, properly expressed, you can properly deal with interpersonal relationships.

: Communication skills in interpersonal interactions

To put it another way, there is also a definition of etiquette, that is: etiquette is communication skills.

1. Language skills

Modern interactions, we all understand a common sense "ten miles of different winds, a hundred miles of different customs", different industries have different requirements, stand in a different perspective to see the problem, the results may be very different. For example, people engaged in foreign affairs work has a characteristic: speak more moderate, if you ask them: who do you think will win this ball game? They will not tell you who will win or who will lose, but to tell you have the possibility of winning, impartial, ambiguous. That's the linguistic trait that the profession has made these people develop.

2. The skill of looking at business cards

When exchanging business cards, the following four points can indicate the status and identity of the business card holder, as well as the experience of domestic and international interactions and the social circle of the large school of the skill of looking at business cards to look at the business card of the four key points of the business card whether or not the card has been altered business card would rather not be given to someone else is not altered.

Business cards are like faces, they can't be altered. Whether or not there is a residential phone number printed on the card, people will have a sense of self-protection on social occasions, and the private phone number is not given, not even the cell phone number. Westerners talk about the difference between public and private, especially care about this, if you meet with him for the first time for business negotiations, you give him your home phone number, he understood the meaning of letting you go to his home, feel that you have a bribe suspected of bribery.

Whether or not the title of the business card on the forest tends to provide only one title, at most two. If you have several jobs, or run many subsidiaries, then you should print several kinds of business cards, face different interaction objects, use different business cards. Landline number whether the country and region program code such as you want to carry out international trade, landline number should be 86 in front of our international long-distance area code, if not, then you do not have international customer relations, if there is no regional program code, it means that you are only in the region within the activities.

3. Problem-solving skills

As a business person, you need to face people from different industries, it is inevitable that the mouths of many people, although try to solve the problem, but may not be satisfactory. At this point, we need to grasp the main contradiction and find a breakthrough to solve the problem. The main contradiction is solved, the secondary contradiction will be solved. The concept determines the idea, the idea determines the way out. What kind of thinking, what kind of work state.

4. Tips for hanging up the phone

Who hangs up the phone first? When it comes to this question, one of the most common wrong answers is that the other person hangs up first. Assuming that both callers are faithful to this rule, and that both wait for the other to hang up, the result is that they take up valuable time and talk about useless things. Therefore, this approach is not practicable. Who hangs up first when calling, communication etiquette gives a standardized practice: the high status of the first to hang up the phone. If you talk to the chairman of the board, regardless of the chairman is male or female, is old or young, subordinate respect for superiors is a professional norms, at this time it should be the chairman of the board to hang up the phone first; if it is the head office to the phone, regardless of the head office to call the person what level, he represents the higher authorities, at this time it should be the head office of the first to hang up the phone; if it is the customer to the phone, the customer is God, the customer should be allowed to hang up the phone first.

5. Standard order of access to the elevator

1 in and out of the elevator controlled

In and out of the elevator controlled by someone, the accompanying person should be in and out, so that the guests first in and first out. It is a basic rule of walking to give the right to choose the direction to the high status person or guest. Of course, if the guests are visiting for the first time and are not familiar with the terrain, you are still guiding the way for them.

2 Access to uncontrolled elevators

When accessing uncontrolled elevators, escorts should go in and out and control the switch knob. The hotel elevator setting program is generally 30 seconds or 45 seconds, once the time is up, the elevator will go. Sometimes accompanied by more guests, resulting in the back of the guests can not come into the elevator, so the escort should be in the first elevator, control the switch knob, so that the elevator door to keep a longer open time, to avoid causing inconvenience to the guests. In addition, if there are individual guests move slowly, affecting other guests, you should not raise your voice in the public **** occasion, you can use the elevator's call bell function to remind customers.