What are the successful cases of digital transformation of enterprises?

From the manufacturing field alone, Sany Heavy Industry, Haier, Midea and other enterprises have completed the digital transformation and started to realize the transformation results. The survey shows that customer service has become the biggest source of income growth for enterprises in smart devices, medical devices and other industries.

The importance of service digitalization can be seen. How to improve customers' comprehensive satisfaction and willingness to pay for services through refined after-sales service management?

It is hoped that the following cases of digital transformation of manufacturing industry, which are more suitable for medium and large enterprises, will be beneficial to the development of enterprises under the torrent of digital age.

1. Taizhou Research Institute of Zhejiang University

Taizhou's largest science and technology platform is an applied research institute jointly established by Zhejiang University and Taizhou Municipal Government.

The new craftsman cooperated with Taizhou Research Institute of Zhejiang University to provide digital after-sales service technical support for the first domestic flexible intelligent production line of rotor shaft based on digital twins, which was jointly built by Huazhong CNC and Jack Intelligent, and appeared at Yuhuan International Machine Tool Exhibition, providing better service guarantee for intelligent equipment, helping products gain customer trust and further enhancing enterprise sales and income.

2. Yuanchuang Zhikong

As a pioneer of intelligent building products and solutions in China, Yuanchuang Intelligent Control was developed by Zhejiang Kong Zhong Building Intelligence Division.

Mainly engaged in automation, intelligence and energy-saving optimization products and solutions, its OptiSys series products have been selected as one of the top ten building control brands in China for 13 years in a row, covering public works, smart parks, intelligent buildings, industrial energy conservation and other fields, with customers all over the world's top 500 companies and large state-owned enterprises such as Ali, Huawei, PetroChina and Greenland Group.

The new craftsman joined hands with Yuanchuang Zhikong to build a brand-new digital after-sales service management system, which solved the service efficiency problems caused by poor service quality of its integrators and scattered self-operated service outlets, as well as the pain points of difficult management assessment and high cost of service personnel, which greatly helped Yuanchuang streamline the business model of service productization and make service a corporate reality.

3. Yingmin Technology

Yingmin Technology is a leader in intelligent detection industry and a national high-tech enterprise.

As a professional one-stop solution provider of digital intelligent laboratory, we have independently developed more than 200 kinds of self-developed laboratory test equipment, test auxiliary equipment and digital intelligent software systems in 9 series, undertaken hundreds of domestic test laboratory project planning and construction projects, and accumulated customer cases of 600+ large state-owned enterprises and research institutions including State Grid.

The new craftsman cooperates with Yingmin Technology to create a standardized digital after-sales service management system, realize the combination of remote service, self-service and door-to-door service, realize the operational data analysis and visual management of service processes, tap the value of data assets, and build a scientific operation system through the digitalization of after-sales service, which will become the guarantee for the stable and rapid development of Yingmin Technology in the future.

4. Manto Intelligence Agency

Zhejiang Mantuo Intelligent Technology Co., Ltd. is mainly engaged in high-end gear CNC machine tools, automatic bearing turning production lines, intelligent manufacturing software and services, and its products are all over the country, Southeast Asia, Europe and America. How to realize digital service and bring more value to the company has always been the focus of Mantuo's attention.

Based on the "1+3" digital landing scheme, namely SaaS system, digital after-sales service consultation and industrial short video training service, new craftsmen realize digital and intelligent service from service request, service dispatch, service quotation, service processing and customer evaluation return visit to work order and employee performance data analysis, reducing 30 on-site after-sales service personnel every month and shortening the response time of after-sales service on average1.