Provisions on the quality of household appliances with three guarantees

The quality of household appliances is guaranteed as follows:

1 and performance failures within 7 days can be returned for repair;

2, 15 days performance failure can be replaced;

If it is not repaired within 3.90 days, the product of the same model and specification can be replaced free of charge;

4. Products with the same model and specifications can be replaced free of charge after being repaired for more than 30 days;

5. The repaired products should be able to be used normally for more than 30 days, and spare parts should be provided within 5 years after the production is stopped.

Maintenance service of household appliances:

1. maintenance service type: the maintenance service of household appliances usually includes maintenance within the warranty period, maintenance outside the warranty period and on-site maintenance;

2. Maintenance service process: users usually need to make an appointment for maintenance through customer service hotline or official website, and then professional technicians will carry out fault diagnosis and maintenance;

3. Spare parts maintenance: Some spare parts may be replaced during maintenance. Spare parts replaced during the warranty period are usually free, and users may need to pay their own expenses outside the warranty period;

4. Maintenance time commitment: Home appliance manufacturers or maintenance service providers will generally make a commitment to maintenance time, such as replying within 24 hours;

5. Warranty after maintenance: After the maintenance is completed, the manufacturer or service provider will generally provide maintenance warranty service for a certain period of time.

To sum up, the "Three Guarantees" regulation of household appliances protects consumers' rights and interests, and stipulates that they can be returned for repair within 7 days, and replaced for repair within 15 days. If they are not repaired within 90 days or more than 30 days after repair, the products of the same model and specifications will be replaced free of charge, and the products can be used normally for more than 30 days after repair, and necessary spare parts will be provided within 5 years after production suspension.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 24

If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 23

Business operators shall ensure the quality, performance, use and expiration date of the goods or services they provide under the normal use of goods or services; However, consumers already know that there is a defect before buying goods or receiving services, except that the existence of the defect does not violate the mandatory provisions of the law. Where a business operator indicates the quality of goods or services by advertisements, product descriptions, physical samples or other means, it shall ensure that the actual quality of the goods or services it provides is consistent with the indicated quality. If consumers find defects in durable goods such as motor vehicles, computers, televisions, refrigerators, air conditioners, washing machines and other services provided by operators within six months from the date of accepting goods or services, and disputes arise, the operators shall bear the burden of proof for the defects.