How to unlock your cell phone if it's locked with a password

If you are using a Vivo phone, forgetting your lock screen password can be handled as follows:

First of all, please carefully recall whether you have changed your password, or if your password has been changed by a friend or relative. If you still can't unlock the device after retrying several times, please try to deal with it in the following way.

Situation 1: I forgot my lock screen password, but I can use my fingerprint or face to enter the desktop:

1. After you have backed up your data, connect to the network, enter the cloud service - sign in to your account - find a device - turn on the "find a device", open the vivo cloud service webpage with another device - enter the vivo account password - enter the vivo account password - find a device - open the vivo cloud service webpage with another device. Vivo account password - Find device - Clear device - Click "OK" to reset and clear all data to clear the lock screen password.

Situation 2: Forgetting your lock screen password prevents you from accessing the desktop:

1. If the OriginOS model has the multi-user function enabled, and the passwords set by each user cannot be used, you can click on the user's name on the lock screen interface, select the corresponding user, and enter the corresponding password to unlock the device.

Note: If the lock screen interface does not show the user name, it means that sub-users or guests are not enabled.

2, if you enter the wrong password many times, there is no "forget password" option:

(1) Turn off the machine, long press the volume up button and power button at the same time for about 5 seconds to turn on the machine, press the volume button to select Recovery, press the power button to confirm, click on the "clear data", after clearing, you can clear the data. "After clearing, you can clear the lock screen password; if you open the "find device" function, you need to verify the vivo account password after restarting. Folding screen models need to be unfolded state to operate.

(2) If you have enabled the "Find Device" function, you can try to use another device to open the Vivo cloud service webpage - enter your Vivo account password - Find Device - Clear Device - click "OK" to reset and clear all data, thus clearing the lock screen password.

3, if you enter the wrong password many times, there is a "forget password" option:

In the password input interface for five consecutive wrong lock screen password, the screen has a "forget password" option, click on "forget password". Forget password", fill in the previously set password answer for verification, lock screen password change; if you forget the lock screen password question answer, before opening the find device function, you can try the cloud service to clear the data, reset the password.

Note: If you have enabled Find Device and the network is stable, you can go to the Vivo Cloud Services webpage - Find Device - and perform a "data backup" (only backup data such as Contacts, Calendar, Atomic Notes/Sticky Notes, and so on, does not support backup of pictures and videos);

Note: Models that support FBE encryption technology will be rebooted after restarting the device. Note: After reboot, models that support FBE encryption technology cannot clear data via cloud service command without unlocking and entering desktop.

Situation 3: If you can't reset the lock screen password by clearing all the data, please bring the device, ID card, and proof of purchase to the Vivo customer service center.

Note: "Clear all data" will restore the phone to its initial state, deleting all data in the phone's system space, including account numbers, system and app data and settings, and installed apps, so please back up important data on the phone before operation.

Situation 4: If you forget your Vivo account password, you can enter the Vivo official website / Vivo Mall APP - My - Online Customer Service or the Vivo official website web version - slide down to the bottom - Online Customer Service to enter the manual customer service to enter the consulting complaint.

Customer service center address: enter the vivo official website / vivo mall APP - my - network query or vivo official website web version - slide down to the bottom - service support - service network query - select the province or city to query the customer service center address.

Warm tips: It is recommended that when you go, you should consult the staff of the service center by phone in advance to ensure that the staff will go there again during normal working hours, to avoid running on empty, and to pay attention to safety on the way to and from the center.