Speech on hairdressing reception process

The hair salon itself has its own service process, especially in customer reception, which can be said to be very strict. Here is a brief introduction to the hairdressing reception process, I hope it will be useful to you!

Hair reception process: 1, feet shoulder width, standing on both sides of the store door;

2. Hands naturally cross in front of the abdomen, with the right hand on top and the left hand on the bottom; 3, chest and abdomen, full of energy;

4. Look around, listen to all directions, and pay attention to the flow inside and outside the store; 5. Humble attitude, natural and enthusiastic voice, positive and happy attitude.

When a customer comes: 1, when the customer is three steps away from the door of the hair salon, open the door to meet him;

2. Look directly at the guests with a smile;

3. lean forward 45 degrees and gesture in;

Front Desk: Hello, welcome. what can I do for you? Customer: A haircut. Front Desk: Do you have an appointment? Guest: No.

Front Desk: Would you like to wash your hair here first? Inside, please → please follow me (walk in front of the guests or left and right, and signal that direction with your hand. Always pay attention to whether the guests follow when guiding) → Please sit here. Front Desk: Hello, do you have a designated assistant to wash your hair? Customer: No!

Front Desk: That's all right. Just a moment, please. I'll arrange it for you right away, okay?

Guest: OK. (Leave after the customer confirms, and then arrange the assistant in combination with the card running.)

Hairdressing and Shampooing Process Speech Staff: Hello! Excuse me, do you want to wash your hair? Guest: Oh, yes,

Employee: I'm the assistant here 12. I am in charge of your shampoo service today. Do you think it's okay? Guest: Yes.

Employee: Can I wrap you in a towel first? Guest: Yes.

2. After wrapping the towel, signal and assist the customer to lie down.

Employee: I'll help you relax your shoulders and head before washing your hair. Is this strength ok? Guest: Yes.

Employee: Thank you! Is this comfortable to press? Guest: Not bad.

Employee: Thank you! Excuse me, have you been to our shop before? Customer: No, this is the first time.

Employee: Oh, I see! Do you usually wash your hair more in the hair salon or at home? Customer: I usually wash more in the hair salon. Employee: Oh, do you think the strength here is ok? Guest: Yes.

Employee: Thank you. I will choose a shampoo suitable for you according to your scalp and hair quality before shampooing, so I want to know about your scalp and hair quality. May I ask you some questions? Guest: OK.

Employee: How many days have you washed your hair last time? Customer: It's been three days.

Employee: Oh, do you think your hair is easy to get oily? Guest: Not bad.

Employee: Do you feel itchy scalp or dandruff? Guest: A little.

Employee: Did you lose your hair? Customer: It's a little hair loss.

Employee: Actually, a little hair loss belongs to normal metabolism. Don't worry. According to the analysis just now, your scalp and hair are dry today. Can I help you use moisturizing shampoo in the future? Guest: OK.

Employee: Hello, this is our price list. Please see what you need to do today! (Continue to do shoulder and head relaxation)

Guest: Just shampoo. If the customer wants to make set meal B, just say: Shall I wash your face first? )

Employee: OK, by the way, we have brand shampoos and ordinary shampoos, of which brand shampoos only need to charge 10 yuan, while ordinary shampoos are free. Which do you want to wash?

Customer: No, just wash the ordinary one for me. Employee: OK, can I wash your hair now? Guest: OK.

Employee: Is this water temperature ok? Guest: Yes.

Employee: (while foaming the customer) Do you prefer to wash your hair with your nails or fingertips? Customer: generally, scratching with nails is better for relieving itching.

Employee: Actually, professionally speaking, we all advise customers to wash with their fingertips, because nails are hard and it is easy to scratch their scalp if they are washed with nails. Washing with fingertips can not only massage the head, but also promote the blood circulation of the scalp. Do you want to wash with your fingertips or nails today? Customer: Then wash it with your fingertips!

Employee: OK, is this washing intensity ok? Guest: Yes.

Employee: (while washing your hair) Did you perm (dye/pull) my sister's hair? Guest: Yes.

Employee: How long has your hair been permed (dyed/pulled)? Customer: It's been three months. Employee: What do you think of your hairstyle? Customer: Not bad!

Employee: Actually, I think this hairstyle suits you very well. Do you have the habit of maintaining your hair regularly? Customer: No! Employee: Oh, no wonder! Customer: Why?

Employee: Don't you think your hair is dry? And it lacks luster and is a little split. In fact, after I perm my hair, I should do regular maintenance so that my hair won't be so bad. Guest: Yes! I have baking oil! But it doesn't seem to work.

Employee: In fact, the main reason for ineffectiveness is product quality. General care products just wrap a layer of oil on the surface of hair to make you feel more comfortable. I'm not really mending your hair. I just feel the oil wrapped around your hair, and it feels smoother. The next time I wash my hair, it will still be dry. So this kind of care only plays a protective role, not really repairing hair! Products that can really repair hair can not only dry hair after finishing,

Moreover, the hair after blow-drying becomes very soft and smooth, and you can immediately feel that the hair quality is getting better. Do you know why your hair is so damaged? Customer: Why?

Employee: Have you noticed that after perming, your hair will have an unpleasant smell for a long time. Guest: Yes.

Employee: Because it means you still have some potion in your hair. We all know that the perm medicine can only make your hair curl if it enters your hair. However, it is impossible to wash off 65,438+000% of the liquid medicine after perm, and there must be residue. This is why the hair will have an unpleasant smell of medicine after perming. Generally, it will take a long time to wash, and the taste will be weak, although it will stay in the hair. Customer: What shall we do?

Employee: Actually, it's very simple. What you have to do is to neutralize the residual potion in your hair, supplement the nutrition properly, and then repair the hair scales. Customer: What should I do?

Employee: Today, if you can, I suggest you do a special project of our store, called "Resurrection Cream for Detoxification Physiotherapy". This product is water-soluble and completely oil-free. Can quickly enter the hair, neutralize the residual liquid medicine and discharge it. It will have a very obvious effect once, and it will not cost much to do it once. Customer: How much is it?

Employee: It used to cost 68 yuan once, but now it only costs 28 yuan for activities, which is quite cost-effective. How's it going? I'll help you feel it later, okay? Customer: Then do it for me. Employee: ok, sister, is this strong enough? Guest: Yes.

Employee: (in the process of making rejuvenation cream) Sister, helping you make this rejuvenation cream today will make your hair better, but you should also do regular maintenance at ordinary times to make your hair better slowly. You can't get back to a healthy state by doing it once. Even if you have a cold at ordinary times, you should take at least two or three courses of medicine, right? Guest: That's true.

Employee: According to the damage of your hair, when you wash your hair at home, you must use a good conditioner, and the time for applying the conditioner must not be less than 3 minutes, otherwise your hair will not absorb the nutrition of the conditioner at all. It is also recommended that you make a resurrection cream once every seven days, but once in 28 yuan, it is still quite expensive in the long run, and sometimes it is not enough.

You must come, don't you? Guest: Yes!

Employee: It's worth buying a bottle yourself. If you have time, we will do it for you for free. If you have no time, you can do it at home. Anyway, the operation is simple. Just wash your hair for 5 to 10 minutes and then rinse it.

Customer: How much is this bottle?

Employee: For your hair, this 500ml bottle can be made about 30 times, and one bottle only needs 198 yuan. After calculation, it only costs a few dollars once, which is better than any guide film you have made. It's a good deal, right . Guest: ......

Employee: Can I get you a bottle later? Guest: Next time!

Employee: Sister, think about it. You usually go for a plastic film treatment, at least from 50 yuan to 80 yuan. It costs one or two thousand yuan to do it dozens of times. This resurrection cream is really good, like most of our guests here bought it themselves, which is more cost-effective! And if you buy it today, this resurrection cream project can be free! 28 yuan can be saved here, which means only 170 yuan is needed. Do you want to buy a bottle? Customer: OK, give me a bottle! Employee: ok, sister, is this comfortable? Guest: Very comfortable.

Employee: Have you appointed a stylist to cut your hair? Customer: No!

Employee: That's all right. Do you want a senior or a senior to cut it for you? Customer: What's the difference?

Employees: senior hairstylist 38, senior hairstylist 58. Excuse me, did the senior or senior cut your hair? Customer: Is a senior hairdresser that bad?

Employee: Elder sister, don't worry about this. Hairstylists who can work here must have at least five years of work experience. Our hair salon arranges them to go out for further study once or twice a year to learn the latest and most fashionable hairdressing techniques. Their skills are excellent. In fact, we mainly classify hair stylists according to the length of time they have worked in our store, which has nothing to do with the quality of technology. Do you want a senior or a senior today? Customer: Please arrange a senior barber for me! Employee: OK.

Employee: (after the service, guide the customer to the barber shop) Hello, we have free coffee, milk tea and juice. what would you like to drink?

Guest: May I have a cup of coffee?

Employee: OK, I'll prepare it for you now. Just a moment, please. The hair stylist will be with you right away.

At this time, the shampoo assistant went to the front desk: report to the front desk. Female customers with mirror position 10 have their hair cut. There is no specific explanation. It needs an advanced one. Please arrange a barber, teacher 1. Ok, thank you.

Employee: (then pours a cup of coffee to the customer) Hello, here is your coffee. Please enjoy it. The teacher will come in a minute.