General rules and regulations of the hotel

Hotel Management Rules and Regulations Employee Code

I. Work Attitude:

1. According to the hotel's operating procedures, accurate and timely completion of all work.

2, employees have different views on the arrangement of the supervisor but can not persuade the supervisor, in general, should first obey the implementation.

3, the employee is not satisfied with the reply of the immediate supervisor, can be reflected to the next level of leadership.

4, work conscientiously, hospitality and enthusiasm, speak kindly, modesty and prudence, and behave steadily.

5, the treatment of customer complaints and criticism should be calmly listening, patient explanation, under no circumstances shall not argue with the guests, can not solve the problem should be promptly reported to the immediate supervisor.

6, the staff should be based on the specified working hours to arrive at the post in advance to prepare for work. Work time shall not be unauthorized absence or leave early. In the next shift employees have not yet taken over before the shift employees shall not leave work. Employees should leave the hotel within 30 minutes after work without official business.

7. Employees are not allowed to receive friends or relatives in any place. Without the consent of the department head, employees are not allowed to use the guest phone. Outside the line to call the private phone will not be connected, urgent matters can be applied to the immediate supervisor.

8, work is strictly prohibited stringing, chatting, eating snacks. Prohibit smoking in restaurants, kitchens, locker rooms and other public **** place, do not do things unrelated to their work.

9, warm hospitality, standing service, the use of polite language.

10, without the approval of the department manager, employees are not allowed to be guests in the restaurant, managers at all levels are not allowed to use their authority to friends and relatives to a variety of special offers.

Two, uniforms and work cards:

1, staff uniforms issued by the hotel. Employees are responsible for keeping their uniforms.

2. All employees shall wear a work plate as part of their uniform. If you don't wear the license plate, you will be deducted RMB 5 yuan. If you lose or damage the license plate, you should pay RMB 10 yuan.

3. Employees are required to return their work clothes and license plates to the department in charge when they leave the company. If they do not return them or if the work clothes are damaged, they are required to pay for the cost of the clothes.

Three, instrumentation, grooming, grooming and personal hygiene:

1, the employee's mental outlook should be natural expression, a smile, dignified and stable.

2. Employee's work clothes should be kept clean and tidy at all times.

3, male employees should be cultivated face, hair can not be over the ear and collar.

4, female employees should comb their hair and use hairpin nets.

5. Male employees should wear leather shoes, no slippers or sandals. Female employees should wear black shoes and flesh-colored socks with their

ends not exposed outside their skirts.

6. Fingers should be free of smoky colors, and female employees should only use colorless nail polish.

7. Only watches, wedding rings and earrings without drops are allowed. Kitchen employees are not allowed to wear rings at work.

8, during working hours, do not cut nails, picking nose, picking teeth, yawning, sneezing should be covered with hands.

9, working time to keep quiet, prohibit loud noise. Do speak softly, walk softly, operate softly.

Four, picking up:

1, in any place in the hotel found money or left items should be immediately surrendered to the supervisor to make a detailed record.

2, such as items kept unclaimed for three months, the hotel's highest management to decide how to deal with.

3, the found and not reported will be regarded as from the theft treatment.

V. Hotel Property:

Hotel items (including items issued to employees for use) are the property of the hotel, regardless of negligence or intentional damage, the person concerned must pay compensation as appropriate. Employees who commit theft, the hotel will be immediately dismissed, and depending on the severity of the case to the public

security department.

VI. Attendance.

1, employees must be arranged in accordance with the department head of the shift to work, the need to change the shift, must first seek permission from the department head.

2, in addition to supervisors and managers, all employees should sign the card when they go on and off duty.

3. If an employee forgets to sign the card when going to work or leaving work, but can prove that he/she is going to work, no more than 50% of his/her salary will be deducted depending on the circumstances.

4, it is strictly prohibited to sign the card for others, if any violation of the card on behalf of the card and the card holder will be subject to disciplinary action.

5, if the employee can't go to work on time for urgent matters, he/she should notify by phone to get the approval of the head of the department and make up for the leave formalities, otherwise, it will be dealt with according to absenteeism.

6, work card loss, immediately report to the personnel department, approved by the department head to issue a new card.

7, employees are not allowed to leave the store without authorization during working hours.

VII. Employee Wardrobe:

1. The rationing of employee closet is the responsibility of the department in charge, and if necessary, two or more employees can share a closet. Employee's closet cannot be transferred privately. Any violation will be subject to disciplinary action.

2. Employees are required to keep their closets clean and tidy, and are not allowed to store food, drinks or dangerous goods in the wardrobes.

3. A key will be issued free of charge when the closet is assigned by the department in charge. If you lose the key, you have to pay RMB 10 yuan.

4. If there is an emergency or an employee forgets the key, he/she can borrow a spare key from the Human Resources Department with the consent of the head of the department, and if he/she intentionally damages the closet, he/she has to pay for it and will be subject to disciplinary action.

5. It is not allowed to install locks or keys on the closet without authorization. The competent department can inspect the closet at any time, and more than two

persons will be present during the inspection.

6. It is not allowed to sleep or stay in the locker room without any matter, spit, smoke or throw garbage in the locker room.

7, employees must clean up the closet when they leave the store, and if they do not clean up the closet in time, the hotel has the right to clean up.

VIII. Employee access:

1. Employees entering the hotel from the designated employee access.

2, backstage employees non-working relationship shall not arbitrarily enter the store guest public **** places, restaurants, the use of the hotel

guest facilities.

3, employees should apply to the competent department when they want to leave the hotel during working hours, and they can leave the hotel only after the department head agrees.

9. Hotel security.

1. Employees entering and leaving the hotel, the supervisor reserves the right to check the accompanying items at any time.

2, employees are not allowed to carry luggage, parcels away from the store, special circumstances must be agreed to by the department head before leaving the store.

X. Circuit failure:

When the circuit failure, the following measures should be taken:

(1) notify the maintenance personnel, immediately take emergency measures, do not take the initiative to deal with.

(2) Talk to the guests who are dining and apologize.

Fire Safety

The hotel is equipped with standard fire fighting equipment. Every employee must be familiar with and understand the proper use of fire

apparatus and firefighting equipment, and memorize the hotel's fire stairs and evacuation routes.

I. Fire Prevention:

*Obey the regulations regarding the prohibition of smoking in the premises.

*Strictly forbidden to leave cigarette butts or other burning in the stairs, boxes, aisles or word paper basket.

*No waste paper, dirty blankets, dirty cotton fabrics or other flammable items may be piled up anywhere in the hotel to eliminate sources of combustion.

*No flammable or explosive materials are permitted to be placed near the stove or high wattage electric lamps.

*Containers containing flammable or explosive materials shall not be stored in the building.

*Any employee who finds a cigarette still smoking should put it out immediately.

*If loose, frayed or broken electrical cords, broken electrical outlets and appliances are found, they should be reported to the maintenance department immediately so that they can be repaired promptly.

*Cooks must check the safety of fuel piping, burners, switches and other facilities before going to work. If leakage is found, the valve should be closed and reported to the maintenance department.

*Cooks must check all kitchen equipment and turn off all valve switches before leaving work.

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Rewards and penalties

I. Outstanding employees:

The hotel conducts monthly assessment according to the job duties of each employee, and evaluates them at the end of the year, and those who are rated as outstanding employees will be honored and materially rewarded by the hotel.

Two, commendation, promotion:

The hotel on the improvement of management, improve service quality and economic efficiency has made outstanding contributions, or in the hotel's daily work, to create outstanding achievements will be commended or promoted.

Three types of disciplinary action/misconduct:

1. Disciplinary action is verbal warning, corrective interview, written warning, dismissal warning, suspension of pay, dismissal, termination of contract or dismissal. Disciplinary action is issued by the department manager of the loss of duty form, the loss of duty form to the loss of the employee's signature, a copy of which is sent to the competent department responsible for filing.

2, dereliction of duty behavior is divided into A, B, class, guilty of any one of them are required to fill out the employee dereliction of duty form, and accordingly withholding variable pay.

3, where the fourth occurrence of category A dereliction of duty will be deducted one day of basic salary, each dereliction of duty will be deducted 10% of the floating wage.

4, where the third occurrence of Category B dereliction of duty will be deducted from the basic salary of two days of disciplinary action, the circumstances are particularly serious will be dismissed. Class A Dereliction of Duty

1, late for work;

2, do not use the designated staff channel;

3, instrumentation is not neat;

A long hair;

B dirty hands;

C standing posture is not correct;

D hands in the pockets;

E sleeves, pants legs rolled up;

F does not meet the provisions of the Instrument Appearance;

F not

4. Leaving work or loitering in other departments;

5. Not complying with the regulations on telephone calls;

6. Damaging the work clothes or wearing them outside the hotel;

7. Absenteeism from training courses;

8. Violation of the rules of the staff restaurant;

9. Listening to the radio at work,

9. Listening to radio, tape recorder or watching TV at work (except for breaks or work requirements);

10. Doing personal business at work, reading books, newspapers and magazines;

11. Bringing wives, husbands, friends of both sexes, etc., into the hotel without permission;

13. Using guest chairs and toilets for breaks and rests while at work;

14. Wearing work clothes in the store (except for shopping for guests);

15.

15, Using hotel stationery for personal matters;

16, Making loud noises in public places or making indecent customary gestures where guests can see and hear;

17, Gathering in public places and other parts of the hotel to discuss personal matters;

18, Violating the rules of the locker room.

Class B Misconduct

1. Failure to sign cards at work and at home or instigating others to sign cards for themselves and for others;

2. Discourtesy to guests and co-workers;

3. Damage to hotel property due to carelessness;

4. Concealing accidents;

5. Refusal to security check parcels, handbags, or employee ID cards;

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6. Refusing to carry out the instructions of the administrator/department head;

7. Dozing off at work;

8. Altering work cards;

9. Violating safety rules;

10. Drinking alcohol in the hotel;

11. Entering a guest room (with the exception of work);

12. Saying abusive and impolite words;

13.

19. Damage to public property;

20. Poor work performance or effectiveness;

21. Failure to comply with reasonable and lawful orders of a supervisor or superior;

22. Configuration of any key within the hotel premises without authorization;

23. False or defamatory statements affecting the reputation of the hotel, its guests, or other employees.

24, endangering any person in the hotel; assaulting others or fighting with each other;

25, soliciting tips or other payments from customers; making unreasonable transactions;

26, divulging the hotel's confidentiality; molesting or bullying others;

27, stealing the property of the hotel, guests, or other people, or taking the hotel's, guests' food, drinks;

28, violating the hotel, guests or other employees.

28, violating the rules of the hotel, causing significant impact or damage;

29, gambling or watching gambling in the hotel;

30, intentional damage to firefighting equipment;

31, any criminal offense against the state;

32, loss, copying, unauthorized use of the master key;

33, absenteeism. Hotel rules and regulations (1) Employee Code I. Work Attitude: 1, according to the hotel's operating procedures, accurate and timely completion of all work. 2、Employees have different views on the arrangement of the supervisor but can not convince the supervisor, in general, should be the first to comply with the implementation. 3、Employees can reflect to the next level of leadership when they are not satisfied with the reply of their immediate supervisor. 4、Work conscientiously, treat customers warmly, speak kindly, be modest and prudent, and behave steadily. 5, the treatment of customer complaints and criticism should be calmly listening, patient explanation, under no circumstances shall not argue with the guests, can not solve the problem should be promptly reported to the immediate supervisor. 6, the staff should be based on the required working hours to arrive at the post in advance to prepare for work. Work time shall not be unauthorized absence or leave early. In the next shift employees have not yet taken over before the employees on duty shall not leave the post. Employees should leave the hotel within 30 minutes after work without official business. Employees are not allowed to receive friends or relatives in any place. Without the consent of the department head, employees are not allowed to use the guest phone. Outside the line into the private phone will not be connected, urgent matters can be applied to the immediate supervisor. 8、Strictly prohibited at work, stringing, chatting, eating snacks. Prohibit smoking in the restaurant, kitchen, locker room and other public **** place, do not do things unrelated to their work. 9, warm hospitality, standing service, the use of polite language. 10, without the approval of the department manager, employees are not allowed to be guests in the restaurant, managers at all levels are not allowed to use their authority to friends and relatives to a variety of special offers. Uniforms and work cards: 1. Uniforms are issued by the hotel. Employees are responsible for keeping their uniforms. 2、All employees should wear a work plate as part of the uniform. If you don't wear the work plate, you will be deducted RMB 5 yuan, and if you lose or damage the work plate, you should pay RMB 10 yuan for reissue. 3、Employees shall return the work clothes and work plate to the competent department when they leave the company. If they do not return the work clothes or the work clothes are damaged, they shall pay the cost of clothing. Instrumentation, appearance, demeanor and personal hygiene: 1. Employees should have a natural expression, smile, and be dignified. 2. 2. Employee's work clothes should be kept clean and tidy at all times. 3、Male employees should trim their faces and their hair should not go over their ears and collars. 4、Female employees should comb their hair and use hairpin nets. 5. Male employees should wear leather shoes, no slippers or sandals. Female employees should wear black shoes and flesh-colored socks with the ends of the socks not showing above the skirt. 6. Fingers should be free of smoky color, and female employees should only use colorless nail polish. Only watches, wedding rings, and earrings without dangling earrings are allowed. Kitchen staff are not allowed to wear rings at work. 8, during working hours, do not cut nails, picking the nose, picking teeth, yawning, sneezing should be covered by the hand. 9, keep quiet during working hours, prohibit loud noises. Do speak lightly, walk lightly, operate lightly. Fourth, picking up: 1, in any place in the hotel picked up money or left items should be immediately surrendered to the supervisor to make a detailed record. 2、If the items are kept unclaimed for three months, the highest management authority of the hotel will decide how to deal with it. 3、Failure to report found items will be treated as theft. V. Hotel Property: Hotel items (including items issued to employees for use) are the property of the hotel, regardless of negligence or intentional damage, the person concerned must be appropriate compensation. If an employee commits theft, the hotel will immediately dismiss him/her and refer him/her to the public security department depending on the seriousness of the case. Attendance. 1、Employees must go to work in accordance with the schedule arranged by the department head, and must seek permission from the department head if they need to change the schedule. 2、Except for managers above the supervisor, all employees should sign the work card when they go on and off duty. 3、Employees forget to sign the card when they go to work and leave work, but they can really prove that they work, depending on the circumstances, each time no more than 50% of the day's wages will be deducted. 4、It is strictly forbidden to sign the card for others, if there is any violation, the person who signs the card on behalf of others and the cardholder will be subject to disciplinary action. 5、Employees who can not go to work on time for urgent matters should notify by phone to obtain the approval of the head of the department and make up the leave procedures, otherwise, it will be dealt with as absenteeism. 6、If the card is lost, report it to the personnel department immediately, and issue a new card after the approval of the department head. 7、Employees are not allowed to leave the store without authorization during working hours. Employee closet: 1, the allocation of staff closet by the competent department is responsible for, if necessary, two or more employees can share a closet. Employee closet can not be transferred privately, if violation, will be subject to disciplinary action. 2、Employees must always keep the closet clean and tidy, and are not allowed to store food, drinks or dangerous goods in the wardrobe. 3. When the competent department assigns a closet, a key will be issued free of charge. If you lose the key, you have to pay RMB 10 yuan. 4、If there is an emergency or the employee forgets the key, he/she can borrow the spare key from the HR department, but the department head must agree to do so. Intentional damage to the closet will be compensated and subject to disciplinary action. 5. It is not allowed to install locks or keys on the closet without authorization. The department in charge can check the closet at any time, and more than two persons will be present at the time of checking. 6. Employees are not allowed to sleep or stay in the locker room without any reason, and they are not allowed to spit, smoke or throw garbage in the locker room. 7、Employees must clean up the closet when they leave the store. If they do not clean up the closet in time, the hotel has the right to clean it up. Employee access: 1. Employees entering the hotel from the designated employee access. 2. 2, backstage staff non-working relations shall not be arbitrary access to the store guest public **** places, restaurants, the use of guest facilities in the hotel. 3, employees in the working time to leave the hotel, should apply to the competent department, the department head agreed before leaving the hotel. IX. Hotel security. 1、Employees entering and leaving the hotel, the supervisor reserves the right to check the accompanying articles at any time. 2、Employees are not allowed to carry luggage, parcels away from the hotel, special circumstances must be agreed to by the department head before leaving the hotel. X. Circuit failure: When the circuit failure, the following measures should be taken: (1) notify the maintenance staff, immediately take emergency measures, do not take the initiative to deal with. (2) Talk to the guests who are dining and apologize. Fire Safety The hotel is equipped with standard fire fighting equipment. Every employee must be familiar with and understand the proper use of fire apparatus and fire fighting equipment, and memorize the hotel fire stairs and evacuation routes. Fire prevention: *Obey the "No Smoking" regulations of the premises. *It is strictly prohibited to leave cigarette butts or other burning in the stairs, booths, aisles or paper baskets. *No waste paper, dirty blankets, dirty cotton fabrics or other flammable items are allowed to be piled up anywhere in the hotel in order to eliminate flammable sources. *No flammable or explosive materials are allowed to be placed near the stove or high wattage electric lamps. *Containers containing flammable or explosive materials shall not be stored in the building. *Any employee who finds a cigarette still smoking should extinguish it immediately. *If loose, frayed or broken electrical cords, broken electrical outlets and appliances are found, they should be reported to the maintenance department immediately so that they can be repaired in a timely manner. *Chefs must check the safety of fuel lines, burners, switches and other facilities before going to work. If leakage is found, the valve should be closed and reported to the maintenance department. *Chefs must check all kitchen equipment and turn off all valve switches before leaving work. . Rewards and penalties regulations I. Outstanding employees: The hotel monthly assessment in accordance with the job duties of each employee, the end of the year for the evaluation, was named outstanding employees, will be honored by the hotel and material rewards. Commendation and Promotion: The hotel will give commendation or promotion to those who have made outstanding contributions to improving management, service quality and economic benefits, or who have created outstanding achievements in the daily work of the hotel. III. Types of Disciplinary Actions / Dereliction of Duty: 1. Disciplinary actions are verbal warnings, corrective interviews, written warnings, dismissal warnings, suspension of pay, termination of employment, termination of contract, or dismissal. Disciplinary action is issued by the department manager of the dereliction of duty form, the dereliction of duty form to the dereliction of duty of the employee to sign, a copy of which is sent to the competent department responsible for filing. 2, dereliction of duty behavior is divided into A, B, class, guilty of any one of them should fill out the employee dereliction of duty table, and accordingly deducted variable pay. 3、Where the fourth occurrence of category A dereliction of duty will be deducted one day's basic salary penalty, each dereliction of duty will be deducted 10% of the floating wage. 4、Where the third occurrence of category B dereliction of duty will be deducted from the basic salary of two days of punishment, the situation is particularly serious will be dismissed. Class A dereliction of duty 1, late for work; 2, do not use the designated staff channel; 3, instrumentation is not neat; A long hair; B dirty hands; C standing posture is not correct; D hand in the pocket; E sleeves, pants rolled up; F does not comply with the provisions of the Instrumentation; 4, unauthorized departure from the workplace or to other departments to loiter; 5, do not comply with the provisions of the phone; 6, damage to the work clothes or the work clothes out of the hotel; 7, absenteeism in training courses; 8, violation of the provisions of the staff restaurant; 5, do not abide by the provisions of the telephone; 6, damage to the work clothes or the work clothes out of the hotel; 7, training course 8. Violating the rules of the staff restaurant; 9. Listening to the radio, tape recorder or watching TV at work (except for breaks or work requirements); 10. Doing personal business at work, reading books, newspapers and magazines; 11. Bringing wives, husbands, friends of both sexes, etc., into the hotel without authorization; 13. Using guest chairs and toilets for breaks and toilet breaks while at work; 14. Going into the store in work clothes (except for buying for a guest); 15. Using the hotel stationery for personal matters; 16. Using hotel stationery for personal matters; 16. Making loud noises in public places or making indecent gestures where guests can see and hear; 17. Gathering in public places and other parts of the hotel to discuss personal matters; 18. Violating the rules of the locker room. Category B Dereliction of Duty 1. Failure to sign in and out of work or instigating others to sign in and out of work for themselves or for others; 2. Being impolite to guests and co-workers; 3. Damaging hotel property due to carelessness; 4. Concealing accidents; 5. Refusing to conduct security checks on parcels, handbags, or employee ID cards; 6. Refusing to carry out the instructions of the administrator/department supervisor; 7. Drowsy on duty; 8. Altering of work cards; 9. Violation of safety regulations; 10. Drinking alcohol in the hotel; 11. Entering guest rooms (except for work); 12. Making abusive and rude remarks; 13. Changing shifts, days off or breaks without consent; 14. Being excessively close to guests beyond the scope of work; 15. Smoking in places other than the designated location; 16. Failing to report property shortages; 17. Littering in the hotel; 18. Failure to follow fire safety regulations; 19. Damaging public property; 20. Damage to public property; 20. Poor performance or ineffectiveness; 21. Failure to obey a reasonable and lawful order of a supervisor or superior; 22. Unauthorized allocation of any key within the Hotel premises; 23. Making false or defamatory statements affecting the reputation of the Hotel, its Guests, or other employees. 24. Endangering any person in the hotel; assaulting another person or fighting with each other; 25. Soliciting tips or other payments from customers; making unreasonable transactions; 26. Disclosing confidential information about the hotel; molesting or bullying another person; 27. Stealing the property of the hotel, guests, or other persons, or taking or using the hotel's or guest's food or beverages; 28. Breaking the rules of the hotel, causing significant impact or damage; 29. Gambling or watching gambling on the premises; 30. Intentionally damaging firefighting equipment. Gambling in the hotel; 30, willful damage to fire-fighting equipment; 31, any criminal offense against the state; 32, loss, copying, unauthorized use of the master key; 33, absenteeism.