Basic business processes of McDonald's Group

(1) An employee at the gate said "Welcome to XX Restaurant" and "Take care, sir, and welcome to come again". They must smile warmly and generously. If it is rainy, there are employees at the door who provide plastic covers for customers' umbrellas. (2) The counter attendant loudly says "Welcome" to the customers who order food at the counter. (3) accept some food. (1) Asking and suggesting (inducing, suggesting only once, not to sell to children or to embarrass customers). On the one hand, put yourself in the customer's shoes and ask clearly, for example, do you want to eat in class or take out food? On the other hand, we should seize the opportunity to increase sales, and don't miss the promotion opportunities, such as; Another large coke? (2) The overall situation is still half, depending on the promotional advertisements. Eat or take away in class. Be careful not to take the food first, take it together when it is ready, separate the hot and cold, and nail it with the food bag in our restaurant. (4) repeat what you ordered (especially when there are many products and you can't remember clearly). ⑤ The cash register type in the selected content. ⑥ Inform the customer of the amount. (4) collecting products. ① In a certain order: milkshake-cold drink-hot drink-hamburger-pie-French fries-sundae. ② Place it in a certain direction: the signboard faces the customer, and the French fries lean against the bag. (3) Hands should not touch the product, and the product should not be poured out from the dining rack. (4) Remember, at the peak of business, the counter staff must run a little to speed up the service. ⑤ Shorten the walking route and try to bring several products at a time. ⑥ Pay attention to communication: What products are needed, especially special meals. ⑦ Pay attention to keep the prototype of the product and pack it properly. ⑧ Ensure the quality and quantity. During the shelf life of the product, French fries should be packed in boxes and bags. Pet-name ruby with paper towels, spices. 5] Submit the product. Pass the product to the customer with both hands and say, "Sir, this is the product you ordered. Please see if it is correct. " Quote again. ② If there is any mistake, please correct it immediately and don't argue with the customer. If the customer wants to change the order, please do so immediately. If the change affects the cost, you can explain it to the customer a little. In case the customer insists on changing the reservation, it must be met. [6] collection. (1) Take money with both hands and tell the face value. 2 check the banknotes. (3) into the machine, horizontal, open the drawer, hands to change, and say the face value. (4) Put the money on the bottom floor and close the drawer. ⑤ Give change and say zero amount. (Give the change first, then add the receipt, and finally enlarge the ticket. Welcome to visit again. I wish him a happy meal, or please enjoy your meal, or welcome to come next time. (2) Meet the next customer immediately, the same procedure. If there is a long queue in front of other cash registers, but there are no customers waiting in front of your own cash register, you should invite other customers who are waiting in line to come over, for example, "This way, sir!"