Loading and unloading service program

Loading and unloading service program includes customer communication, valuation, signing contract, preparation work, handling process, customer feedback and so on.

Customer communication: there should be sufficient communication between the company and the customer to understand the specific needs of the customer. For example, the number and type of items to be moved, the time of moving, the destination and so on.

Estimation: After understanding the customer's needs, the stevedoring company should provide a detailed estimation for the customer. The estimate should include the number of items to be moved, the transportation distance, the number of people to work, the cost of insurance and so on.

Signing a contract: If the customer is satisfied with the estimate, a formal contract should be signed between the stevedoring company and the customer. The contract should specify the rights and obligations of both parties, as well as the moving time, work content, moving route and so on.

Preparation: The company needs to do the preparation work according to the information provided by the customer, such as address and time. For example, prepare moving tools, arrange moving time and personnel.

Handling process: During the handling process, the handling team should follow the operating procedures and safety principles to ensure the safety of the items during transportation.

Customer feedback: Stevedores need to understand the service quality and customer needs based on customer feedback in order to provide better service to customers. If the customer is not satisfied, the stevedoring company should solve the problem in time to protect the customer's rights and interests.

Importance of loading and unloading services

Loading and unloading in logistics activities play a role in the beginning and the end. Logistics links and the same link between different links, must be loaded and unloaded handling operations, it is loading and unloading activities to connect the various stages of logistics, so that it becomes a continuous flow of the process. In the production enterprise logistics, loading and unloading to become the link between the production process, it is from the raw materials and equipment such as loading and unloading to move ready to start to the product loading and unloading until the continuous operation process.

Loading and unloading in the logistics cost occupies an important position. In logistics activities, loading and unloading activities are constantly appearing and repeated it appears more often than other logistics activities. And each loading and unloading activities to waste a long time, so often become the key to determine the speed of logistics. Loading and unloading activities consume a lot of manpower activities, so the cost of loading and unloading in the logistics cost is also a high proportion.

Taking China as an example, the cost of loading and unloading operations for the departure and arrival of railroad transportation roughly accounts for about 20% of the freight cost, and shipping accounts for about 40%. China's statistics on production logistics show that mechanical processing enterprises produce 1 ton of finished products, need to carry out 252 tons of loading and unloading handling, the cost of processing costs of about 15.5%. Therefore, to reduce logistics costs, loading and unloading is an important link.