"Big Data" set off a new revolution in government service in Wuhou District.

"Big Data" set off a new revolution in government service in Wuhou District.

8600 square meters of public square, 9000 square meters of service hall, more than 2 100 underground parking spaces, high-tech intelligent workstation system, silent call system. The mother-infant room, tea break area and cloakroom are standard, with five direct bus lines and five convenient through trains. ...

Netizens call it "the best government affairs center in Sichuan". What does this "tall" administrative center look like? What about user experience?

654381October 9, the day after the new government service center in Wuhou District of Chengdu was officially put into use, Huaxi Dushi Bao reporter took the convenience through train to the new government service center at No.360, Wukexiwu Road, Wuhou District of Chengdu, and experienced the upgraded government service under the guidance of "Big Data".

Meet/suit the convenience of the local community

ID card WeChat Weibo can be numbered

65438 10 9: 00 am, outside the old government service center in Wuhou District, Shuangnan, Chengdu, people waiting for work have already queued up. Under the guidance of the staff of Wuhou District Administrative Service Center, reporters and citizens took the convenience through train together. It didn't take long to reach the destination, the new government service center in Wuhou District.

Walking through the newly renovated citizens' leisure square, just entering the spacious and bright service hall, I saw several citizens who came to consult in front of the service desk. The staff smiled and answered questions, and there was a special person at the front desk to help the citizens number and guide.

The citizens who handle affairs have completed the numbering by swiping their ID cards, or they can do so through WeChat, Weibo or calling the 24-hour call number 96 166. Subsequently, a reminder message was sent to the mobile phone of the certified citizen. "You don't have to wait for the station call like in the past. You can run outside for a few laps before coming in. " Ms. Zhang, who came to apply for a business license, read the number and decided to go out for breakfast first.

Another advantage of SMS is to bring a quiet environment. "It's so comfortable without those voices that keep chanting like death warrants." Ms. Zhang lamented. High - end

"Big Data" to Modernize Government Services

In the registration window on the first floor, the reporter saw the "killer" to realize the standardized management of government services-the standard workstation system. The office computer of the registrant has no host, and all data are uploaded to the "cloud" of big data, realizing the transparency of data sharing and supervision. At the same time, the clerk's workstation is equipped with high-definition cameras, tape recorders and other equipment to record the working status of the clerk at all times. These data will be uploaded to the monitoring room, and there will be someone on duty.

At the same time, the reporter also saw the bar code and bar code scanner using the Internet of Things technology in the standard workstation. Citizens will get a unique bar code when they do things. The window permit holder will scan the bar code according to the process and record the initial handling and closing time of the citizens. Once the closing time is approaching, the yellow light will light up as an early warning, and if it is overtime, the red light will light up, avoiding problems such as delays in the past.

Under the leadership of Gao Jing, the Coordination and Management Section of the New Government Service Center in Wuhou District, the reporter also witnessed the humanized first-class government service: under the guidance of a special person, the paperless office of administrative examination and approval items was realized in the filling area, cribs and amusement facilities were placed in the maternal and child room, and supporting facilities such as tea breaks were specially built. intelligence

The "Wuhou Service" platform can query electronic proofs.

Brand-new government services have realized the intellectualization and modernization of administrative examination and approval. With the help of big data and other information technologies, a brand-new "Wuhou Service" platform was officially launched, which not only improved government services, but also provided more convenience for citizens.

"Wuhou Service" platform includes four parts: citizen center information display, intelligent service, online government service and government OTO service. The lobby is fully covered by WIFI. The public can see the center profile, window layout, service guide, reservation number and view the electronic proofs. In the self-service terminal, you can check the center introduction, floor layout, service guide and service status, and you can also check the electronic proofs on the website, APP and WIFI pages.

At the same time, through the website and APP, working citizens can check the current numbering situation without coming to the lobby, and can number and make an appointment for the next day's number anywhere where they can be networked. With the help of indoor positioning technology and navigation technology, they can push the page through APP and WIFI, and smoothly guide to the window or place they want to go.

In the future, the "Wuhou Service" platform will also provide a number of public welfare services such as community communication, marriage and childbirth services, and old-age care services. High efficiency (rate)

One window settles administrative examination and approval matters.

In the new government service hall, more than 500 accreditation personnel have undergone a new round of professional training, working in a centralized way, avoiding the citizens from "running back and forth".

The old government service hall in Wuhou District is only 2 100 square meters, which cannot accommodate too many administrative examination and approval departments. Education, health, archives, public security, etc. 14 government affairs sub-centers have to "transition" outward, which leads to the relative concentration of administrative examination and approval items and the difficulty of parking.

In the past, it took nearly five months to apply for a business license of a medium-sized hotel and provide information to nearly 10 departments such as fire protection, sanitation, food, industry and commerce, national tax and local tax. Now the hotel business license is applied in the new government service hall of Wuhou District, and the applicant can prepare the materials required by the functional departments such as fire protection, sanitation, food, industry and commerce, national tax and local tax at the same time, which should not exceed 65,438 in principle.

"I once got a license, but I didn't do it well until I thanked all the flowers. I'm worried. It's great now. " Mr. Li, who is sorting out the information, summed up the feeling of coming to the new government affairs center to apply for a certificate. "Save effort, money and worry." meaning

"Stop running for the public"

"The Wuhou District Party Committee and the district government attach great importance to the reform of government services and list the relocation of government service centers as a major project to benefit the people." According to Xie Cunliang, director of the Wuhou District Administrative Examination and Approval Bureau, the relative concentration of administrative examination and approval items has also caused some drawbacks such as inconsistent management and lack of supervision. The new government service center has realized the 100% concentration of administrative licensing examination and approval and related administrative services in the whole region, and realized a window to complete administrative examination and approval matters, so that the people who handle affairs do not have to run around.

Xie Cunliang told reporters that Wuhou District has realized the centralized office of education, health, archives and public security 14 government affairs sub-centers. Centralized work is not a simple concentration of physical space. Through unified management, information management, streamlining the examination and approval procedures and shortening the examination and approval time limit, the standardization, intelligence and modernization of administrative examination and approval will be realized, the efficiency of administrative examination and approval will be improved, and finally the level of "serving the people" will be improved.

The above is what Bian Xiao shared for you about the new revolution of government service in Wuhou District triggered by "big data". For more information, you can pay attention to the global ivy and share more dry goods.