Chengdu air telephone

The customer service telephone number of Chengdu Airlines is as follows:

According to its official website, the customer service telephone number is 0592-6888-999.

Official website Complaint Description: In order to effectively safeguard your legitimate rights and interests, you can give us feedback on the problems and suggestions you encountered during your trip. In order to ensure that your feedback is handled in time, please fill in the relevant information truthfully and we will get in touch with you in time. Thank you for your understanding and support.

Contact Complaint Customer Service Description

Students and teachers who meet the application scope of the complaint can go to the ticket office directly under Chengdu Airlines or call the service hotline of Chengdu Airlines at 956028/(028)66668888 with the Certificate of Delayed Return and the Certificate of Student or Teacher's Identity. Passengers who apply for a refund shall handle it at the original ticket issuing place according to the conditions of ticket use, and charge corresponding fees.

The functions of customer service are as follows:

1, reducing the pressure of manual customer service and improving the speed of dealing with problems.

The intelligent customer service robot in the system can easily solve 70% common problems, be online 24 hours a day and receive customers anytime and anywhere. Manual customer service doesn't have to face a lot of repeated questions every day, only some special questions that robots can't answer will flow to manual customer service, which reduces the work pressure of manual customer service and improves the processing speed.

2. Full channel access system

Intelligent customer service system integrates multi-channel communication mode in one stop, and supports multi-channel customer access such as website, mobile website, APP, WeChat, Weibo, email and telephone.

3. Reduce the cost of customer service training

The knowledge base of intelligent customer service system stores relevant knowledge about aviation industry. When the customer service answers the user's questions, the system can match the best answer for the customer service, and the customer service personnel can take up their posts without in-depth training.