Significance of funeral service

What is the significance of funeral service? Relatives are everyone's warm harbor. Once someone dies, relatives and friends who have a good intersection with this person will come to mourn. Funeral services meet the needs of society, so what is the significance of funeral services? Let's study together!

Significance of funeral service 1

First, meet the needs of society for "disposing of remains"

As long as society exists, death will happen in proportion. When a person dies, it is necessary to dispose of the remains, otherwise it will lead to the epidemic of infectious diseases. Therefore, funeral has the social purpose of protecting the natural environment and benefiting the survival of the living from the beginning.

"Disposal" of the remains has two meanings: one is "disposal" of the remains, such as burial and cremation; The second is to "organize" the remains, that is, properly arrange them, rather than dispose of them at will. In any society, there are certain cultural taboos in dealing with human remains, and only people with certain training can be competent. Such as bathing, changing clothes, antiseptic, make-up, putting in a coffin, etc. Death is a taboo object, and most people don't want to get involved. Therefore, society will naturally produce people who are "capable" and "qualified" (such as wizards and teachers) to engage in funeral affairs, and their existence is also essential to society.

Second, satisfy people's understanding of the meaning of "ultimate life"

We are "people" and have the dignity of life. Therefore, after death, we should use the "human" program to arrange the last stop of life. For example, in China, people often use the words "die like a dog" or "come to a bad end" to describe people who die without dignity. That's what it means.

We are human beings. We have worked hard all our lives, raised children and won achievements in life. After my death, I need people to give me some kind of "recognition". My descendants and my friends before my death will pay tribute to my departure and admit my "meaning of life".

We are "human beings", knowing that life is limited, but we still want to enjoy "eternal existence". "The other side of the world" is a proposition that cannot be proved or falsified by experience. Therefore, religion fills this gap with faith and provides people with an "eternal" alternative satisfaction on the earth. Such as eulogy, epitaph, epitaph, etc. , is a substitute to continue our existence, so that our body is gone and my "spirit" can still be "immortal". Any funeral and sacrifice is based on "eternal life" and "knowing the soul".

Third, comfort families who have lost their loved ones.

The ancient Greek philosopher Epicurus famously said: Death is not the misfortune of the dead, but the misfortune of the living. That is what we usually say, the deceased closed his eyes, kicked two feet and left; But the living still have many problems to face.

The deceased is a relative of the living, who has lived with the living for decades, or a pillar (material pillar, emotional pillar, spiritual pillar, etc. The living will live happily on it in the future, or their departure, especially their sudden departure, will cause great blows and even injuries to the living. It's hard for them to accept at the moment. Therefore, a qualified funeral activity (ceremony) is actually "comforting" the "mind" of the living. Comfortable means comfortable, comfortable. For example, the funeral ceremony provides a time transition for bereaved families to accept the fact that their loved ones have left, which is a kind of spiritual and emotional comfort. In modern funeral service theory, there is a saying called "grief counseling", which refers to such comfort. As for providing comfort to the deceased, it belongs to the category of "hospice care".

Fourth, meet the needs of society for "filial piety"

In the traditional cultural system of China, "filial piety" is a core principle, which extends to the funeral field and forms the funeral culture of filial piety. In the traditional funeral culture of China, funeral management has been promoted to the height of "filial piety", which is a place to perform "filial piety". Such as filial piety, filial piety shed, filial piety clothes, filial piety shoes, filial piety sticks, filial piety and so on. They are all named "filial piety"; If you don't keep filial piety, you will be dismissed as a "unfilial son" and will be rejected by society, making it difficult to gain a foothold. Because of this, "filial piety" in mourning is also regarded as an important lever of social education.

The significance of funeral service 2 funeral, a special industry, also belongs to the service category. Although the funeral industry is different from other service industries, the emphasis is the same, which is service-oriented-people-oriented service-people-oriented, customer first. To achieve good service and satisfactory service, service awareness is the first thing that service personnel should have.

Service consciousness comes from the heart of service personnel; It is an instinct and habit of service personnel; It can also be formed through training, education and training. People with service consciousness can realize their own interests on the basis of serving others, and can coordinate self-interest and altruism organically, showing the tendency of "taking others as the center" Because, only by taking others as the center and serving others first can we reflect the value of our existence and get the service of others. Service consciousness is also the consciousness of taking others as the center. People with a sense of service often stand in the position of others, anxious about what others are anxious about and thinking about what others think; In order to satisfy others, we do not hesitate to be humble, compromise or even sacrifice. People who pay more for others often get more. People who lack service consciousness will show the value tendency of "self-centeredness" and selfishness, and oppose the contradiction between self-interest and altruism. In essence, this violates the law of the relationship between service and service between people.

Funeral service is for people, not only for the dead, but also for the living. The highest purpose of mourning is to let the dead rest in peace and comfort the living, which are all the work of being a man. Therefore, the humanitarian principle of putting people first and respecting people and life has become the primary principle of funeral services.

Treating the deceased as the same kind, treating the bereaved as relatives, acknowledging the dignity of the deceased and serving the deceased with a pious attitude have reached a humanitarian height. In this sense, compared with other service industries, funeral services can point directly to the depths of people's lives and have a stronger shock to people. Therefore, service personnel must have a higher sense of service and serve with heart.

Service is the behavior of satisfying customers. If a person feels compelled to do something that you don't like or reject, do you think you can do it well? If you can't do it well, you will try your best to avoid doing it. If the supervisor is careless, you will go out of shape. Why? This is a question of consciousness. Any rules and regulations can only control people's behavior, but not people's thoughts and consciousness. Many of our behaviors are not constrained by external pressure, but influenced by consciousness. Therefore, having a good sense of service and awe of work is what service personnel should focus on.

In addition to good service awareness, positive service concept and high-quality service operation are also indispensable. High-quality funeral service refers to high-quality, humanized and modern funeral service. It can be divided into four aspects:

1, full service. All-round service refers to the comprehensive services provided by funeral units to bereaved families within the scope permitted by law. All-round service can be understood from two aspects of time and space: in time, it refers to a series of services such as connection, plastic surgery, anti-corrosion and refrigeration, funeral mourning, cremation, cemetery or ashes storage and even funeral banquet. In space, it means to broaden the scope of funeral services as much as possible, increase service items, and facilitate the funeral treatment of bereaved families. From the perspective of humanized service, funeral service should extend forward and backward, that is, hospice care, appease the dying and their families, assist their families to prepare for funeral treatment, provide necessary psychological counseling to their families, and provide after-care services for the funeral. All-round service is for bereavement, as long as it can facilitate bereavement, reduce their grief and make them satisfied. Really embody the spirit of "people-oriented" and "humanized service" humanitarian funeral service.

2. Warm service. Warm service means tenderness and sympathy for those who have lost their loved ones. Funeral service can't be a "smile service" like other service industries, so it advocates warm service. Be kind to the dead. Show due respect to the deceased to show respect for humanity and life. At the same time, be kind to those who have lost their loved ones. Kind attitude, gentle language, patient explanation, thoughtful service, try our best to meet the requirements of bereaved families. Especially when asking about bereaved families, you can't say "I don't know". If you don't know, you should apologize and tell the family of the deceased who to ask.

Social status, money, educational level, personality and temper of bereaved families and bereaved people are all different. In this regard, we should treat the bereaved equally in the spirit of humanitarianism and provide them with enthusiastic funeral services, instead of deciding our attitude towards them according to their social status and funeral expenses. Warm service is a kind of intimate service, which makes bereaved families feel that we are the most trustworthy people when they lose their relatives.

3. standardize services. The significance of standardization of funeral service is to prevent the service quality from declining and accidents from happening because of the randomness of service behavior. Standardizing service means that every word and deed of funeral service has rules to follow and is in place in time. Let the bereaved have a sense of intimacy, trust and respect.

Standardization of funeral services,

Generally can be divided into the following three aspects:

1. Normalize your behavior.

2. Behavior standardization.

3. Language standardization.

4. Civilized operation. The so-called civilization refers to the degree of social development and people's education. Civilized management of funeral service is to operate according to the requirements of human nature, science and social development on the premise of not causing harm to society. We live in a society where everyone is interdependent and serves each other. From the broad sense of "service", what we need in our daily life is not all the services provided by others. Service consciousness must exist in each of us. Only by improving the understanding of service, enhancing service awareness and stimulating subjective initiative in the process of service can we do a good job of "people-oriented service".

The significance of funeral service. The cemetery is a platform for humanistic commemoration, which undertakes the task of burying relatives and paying homage to the elderly, and provides sacrifices, bands and etiquette services free of charge. In recent years, the public welfare ecological cemetery in the western suburbs of Yeung Yi has always taken the funeral reform as the direction, advocated changing customs, insisted on management as service, implemented the policy of benefiting the people of the Civil Affairs Bureau, and provided customers with graves, wall burials, tree burials, lawn burials, flower beds burials and environmental protection burials. At the same time, a lot of efforts have been made in service, such as laying red carpets, delivering vegetables and praying for the wall. ...

Diversification of etiquette forms

There is a saying in "Zhu Zi's Family Management Motto": "Although the ancestors are far away, the sacrifice must be sincere." Funeral culture has been highly valued since ancient times. Funeral service should not only provide a ceremony, but also provide an emotional support, and fully reflect humanistic care. The staff of the cemetery spend most of their time working in the early hours of the morning, providing different services according to different division of labor, but they all need to be meticulous and rigorous.

But to do a good job in cemeteries, it is necessary to meet the needs of people at different levels, and it is necessary to ask cemeteries to broaden the scope of services and do one-stop services to adapt to market changes. There should be not only an open funeral home, but also meticulous things, such as a free shuttle bus, picking up guests at the appointed time, preparing free hot drinks for everyone in the morning, and preparing enough small brushes for sweeping graves for people's needs.

Citizen Chen praised the humanized service of the public welfare ecological cemetery in the western suburbs. He feels "particularly reliable." A few days before the funeral, the cemetery staff will call him to remind him what documents to bring and when to do it. If the tombstone is slightly flawed, professionals will be provided to help you complete it, and you will feel warm.

Funeral services are also available on the Internet.

The times are progressing, and the funeral methods are also changing. Last year, the Ministry of Civil Affairs launched the "Internet Plus Funeral Service" program. It is estimated that by the end of 20 19, more than 60% funeral service institutions will realize information processing, and gradually develop online and offline interactive services such as remote farewell, online memorial service and online appointment. The proposal of this plan allows many relatives who are far away from home to worship their relatives through the Internet.

Mr. Deng, who is far away from Hong Kong, made a sacrifice at the beginning of the year through remote video live broadcast. Under the arrangement of the staff of the public welfare ecological cemetery in the western suburbs, flowers were sent to relatives' graves, candles were lit, food was placed: apples, cola, Japanese cuisine, Shanghai cuisine and Wenzhou cuisine, and instead of Mr. Deng, words expressing grief were read, and apples were peeled for relatives to give to relatives. The whole scene was moving and solemn. Although I can't go to the scene in person, I feel that my loved ones are respected and loved by many people and my thoughts are comforted.

In addition to sweeping through the Internet, the Ministry of Civil Affairs also advocates a new fashion of green and civilized funeral, realizing the harmony between man and nature in the funeral process and abandoning the old burial methods. Tree burial is one of them. Ms. Li, a citizen, was warmly received free of charge for the tree burial of her loved ones. The staff of the public welfare ecological cemetery in the western suburbs of Yeung Yi arranged everything: providing a concierge car, receiving the spirit of the funeral home and giving a free tree burial ceremony.