Traditional Culture Encyclopedia - Traditional stories - What does a barber look for when cutting a guest's hair?
What does a barber look for when cutting a guest's hair?
This is a very telling question. Many people say. Barbers can read faces. That's a bit of a big statement, or so. A little exaggerated, but if there are several years of experience barbershop, more or less know a little bit of psychology, only then, to understand the customer psychology, but also to let the customer satisfaction, happy to go. So, when cutting hair for customers. What to pay attention to? First of all, the language should be in place. General high-grade some big barber store, barber called male customers as "Mr.", female customers is "Ms.", which is more official, but also more elegant, and customers greeted with a smile, at least, the expression should be relaxed and natural, but also, the eyes should face the customer, make "the". Eyes to face the customer, make a "please" gesture, let to the barber seat. A barber with good taste will never use the "spreading net style" when he puts the cloth around the customer's head, that is, he stands behind the customer's head and flies the cloth over the customer's head, but in front of the side, he puts the cloth on the customer's shoulder with his hands divided into left and right. If this is the beginning, then, the customer's psychology is first of all a praise, but also for the future only to do to pave the way, even if a little mistake, the customer will not care too much. Then, is about the communication of hair, the past state-run barbershop, due to historical limitations, there is a "everyone is equal" concept, the lack of professionalism in this area, according to the old generation of barbers, communication hair is "eight constitution", that is: big! Point? Smaller? Longer? Shorter? It is neither polite nor artistic. Now it is not, we all know that "the customer is God", and even more, like Guo Degang said "is the parents of food and clothing", so, we must be gentle, considerate, try to understand the customer's intention and requirements of the hairstyle, the perfect finish. After some exchanges, basically will understand the customer's temperament, personality, then, in the operation process, can find the right topic, can better communication. However, some sensitive issues can not be touched, such as what industry, how much salary, live in a few rooms, drive what car, etc., these topics for acquaintances is not a problem, and for unfamiliar customers, absolutely private.
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