What's the difference between e-commerce customer service and Taobao customer service?

The difference between e-commerce customer service and Taobao customer service is that the specific content of the work is different and the time to reply to the email is different.

1, domestic customer service: domestic customer service requires instant online communication and reply, with long working hours and relatively heavy workload. But there is no threshold, just do some knowledge training in the early stage of the product.

2. Cross-border e-commerce customer service: Cross-border e-commerce customer service requires at least one foreign language, and English is the best. General email communication is enough, and reply within 24 hours, with little workload.

3. Customer service introduction: E-commerce customer service is the first-line business acceptance personnel responsible for customer complaints and order business acceptance (adding, filling orders, replacing goods, canceling orders, etc.). ), participate in customer surveys and directly contact customers through various communication channels. As a bridge connecting the preceding with the following, customer service also shoulders the heavy responsibility of passing customers' suggestions to other departments in time. Such as: customer's suggestions on products, feedback on online ordering operation modification, etc.