Hello everyone I just took over a property company now we have a very difficult time collecting property fees and now we can't even pay our salaries.

China's property management industry since the day of the emergence of the difficult problem of charges are accompanied by a lot of colleagues to discuss this in depth. To summarize, the main reasons for the difficulty of property management fees are:

1. Owners do not understand the actual meaning of property management

2. dissatisfaction with the property management services

3. problems with the quality of the project to be passed on to the property

4. the owners of non-payment of fees of the fluke

5. owners of the consumer concepts of the problem

6. Internal management problems

7. The legacy of self-built self-management

8. The development of service level charges and price approval system is relatively imperfect problem.

To say too much, the long and short of it straight to the point! In response to the new takeover of the community property management how to improve the rate of charges:

An in-depth analysis of the owners of the district where the reasons for non-payment of property taxes

1. Some of the owners of the district is demolished, just moved in, the original property management company in accordance with the standard of commercial housing to them to collect the property management fee. A few months later, when the original property management company learned that the demolition of houses should be referred to the property fee is 8 yuan per set / month of the sale of public housing standard charges, but still in accordance with the standard of ordinary commercial housing to charge, to which they gave the explanation is that the real estate developers in the construction of the house is built in accordance with the standard of ordinary commercial housing. Even if there is a problem, it should be solved by the developer, and the property management company has nothing to do. The original property management company's attitude of kicking the can down the road aroused the dissatisfaction of many owners, so many owners began to refuse to pay the property fee.

2. A few owners have lost many bicycles and even had gas-assisted vehicles stolen since they moved to this neighborhood, and they believe that they have already handed over the property management company's management fees, security fees, and vehicle management fees, but the property company has not fulfilled its obligations and duties, and has not really ensured the safety of their property. The original property company claimed that the security guards were only responsible for maintaining the public **** order and safety of the neighborhood, and that the loss of bicycles was not their responsibility. The owners could not accept this explanation, so some of them also began to refuse to pay any more fees.

3. There is also a problem reflected by some of the owners, and the nature of the housing. Some of the owners of commercial housing moved in only to realize that this is a commercial housing and demolition of housing and after-sale public housing mixed community, which is to buy a house when the sales lady did not tell them. Although they all live in the same neighborhood and enjoy basically the same services, they felt that they did not get better services because they lived in commercial housing, yet the charges were much higher. As a result, this part of the owners also began to refuse to pay the property management fee again.

4. A few owners do not pay the fees because the developer's sales promises were not honored when they bought their homes and there are problems with the quality of the homes. For example, the area shrinkage, planning changes, etc., the owners repeatedly looking for the developer to claim or even ask for the return of the house, but the developer ignored, the problem has not been resolved for a long time, and have no choice but to refuse to pay the property management fee.

The original property management enterprises in the management, too much energy consumed in some of their own impossible to solve the problem, ignoring the "essence of property management" - management and service, resulting in owners owe fees - - enterprise losses - - management of the failure to pay. -Enterprise losses - poor management - service decline - owners do not pay fees for a long time in a vicious circle.

Second, try to "psychological services", the right medicine

First of all, publicize the charges. In response to the issue of charges, we consulted the relevant experts, decided to implement in accordance with relevant regulations. On the one hand, in the lobby of the building posted a notice announcing the new fee basis and standards, on the other hand, for the original property management enterprises overcharged property management fees, we asked the relevant government departments to negotiate with the original property, requiring it to return all the money, we returned to the hands of the demolition of households on behalf of the hands of the people, won a hail of applause.

Secondly, the reasoning. In response to the vehicle theft caused by the owners of the dissatisfaction, we expressed understanding at the same time, on the one hand, actively and the original property management enterprises to get in touch with, in the case of the Board of Directors to the scene, on the vehicle theft compensation, adhering to the principle of "reasonable, favorable, have a section", and actively strive for the interests of the owners. On the other hand, our fee-earners have also done some work on this part of the owners, after all, the original property management company's management responsibility, should not be assumed by the current property management company.

Third, appropriate differences. After it became clear that the above two initiatives to achieve substantial results, we proceeded to the implementation of differentiated services. Property management companies to survive, must comply with the "quality and price" of the economic laws, the quality of the price will go up, the price is low, the quality will come down. As the community of two properties, one is a commercial property, the other is the sale of public housing and demolition of households, due to the charges are not the same after the retention of the original property of the commercial property of the small gate set up, and the demolition and sale of public housing of the small gate was withdrawn, this initiative in the initial change in the charges of the announcement has been put forward and consulted the owners of the views of the demolition of the same time the demolition of the house and after the sale of the public housing of the cleaning standards are also appropriate to decline to save costs and the owners are more than satisfied.

Fourth, centralized maintenance. As a property management company, for the developer's legacy of housing construction of the body of the problem, can be resolved is really limited, but we are not the same as the original property management companies, a push, but how much capacity to solve as many problems. On the other hand, we also found that the original property management company and the owners of the relationship between the stalemate, so not only many owners reflect the building problems have not been resolved, many small repairs and urgent repairs have also accumulated a lot of problems. In this case, the project department specifically organized the force, in the entire district, carried out a number of free centralized maintenance work, in fact, only to solve some minor repair work, but in the minds of the owners, the image and reputation of our property management companies have been recognized.

Summarizing the experience of this case, we found that the key to improving the rate of the newly-accepted community is the following:

1. Do a good job of taking over the previous takeover, which requires the cooperation of the government departments, but also need to have a clear understanding of the original property management deficiencies, to avoid repeating the mistakes.

2. Take over the initial work is very important to let the owners feel the change at once, on the other hand, to become passive to active, many problems can not rely on the "headache, treat the feet" way to solve.

3. Do before doing people, do a good job of people's hearts and minds, and then do the property project.

---Wish your company out of the predicament as soon as possible---