What are some sales techniques to deal with crisis

The saying goes: ? The tricky thing to do is to get the best out of the situation? , salespeople know that customer information is what we? rice? So, in order to sell the product faster and more, need to learn more sales skills. So what are the sales techniques to cope with the crisis? Below, follow me to see it, I hope you can be satisfied, thank you.

Six sales skills to cope with the crisis:

Sales skills to cope with the crisis 1, the crisis is an important time to test the sales staff, only know how to cope with the crisis of the sales skills of the sales staff can go farther in the future road. Therefore, salespeople can not be overwhelmed, the crisis should be treated as an important opportunity to exercise themselves, improve their ability to resist pressure and hone their will.

Coping with the crisis of the sales skills 2, each crisis is an industry reshuffle period, there will be a large number of enterprises due to lack of funds, lack of customers and other reasons to be eliminated by the market, to help you reduce the competitors also left a blank market. As long as you actively prepare, vigorously expand, the crisis is an opportunity rather than a danger

Coping with the crisis of the sales skills 3, sales skills in the sales of the difficult period means that you have to do more than before to do more work, more efforts to more customers. So stop complaining unnecessarily and take action immediately. The market does not believe in complaining, the opportunity always belongs to hard work, spend more time than others sales people.

Coping with the crisis of sales skills 4, stay in the office all day will not give you customers, only go over to participate in more activities, exhibitions you will meet more people, to meet more potential customers, there are more opportunities to close the deal.

Coping with the crisis of sales skills 5, more phone calls less chat, the boss is not going to care about the phone bill because you expand the customer. The boss will always like hard work, the face of difficulties do not give up full of confidence in the sales staff.

Sales techniques to cope with the crisis 6, the economic crisis to get more opportunities for transactions must be through more channels to collect information: television, newspapers, magazines, radio, the Internet, forums, exhibitions, supermarkets, wholesale markets, conferences and so on.

Response to the questioning of the sales skills:

First, uninterrupted cultivation of customer trust

Sales staff should be the first time to communicate with customers to focus on the cultivation of customer trust, and the cultivation of customer trust must be carried out throughout the process of each communication, as far as possible, to make this process to maintain the continuity. If salespeople only occasionally start to establish the customer's trust in their own, it is difficult for customers to form a sense of trust in your heart.

Second, to win the customer's trust in action

The establishment of mutual trust in customer relations rely only on the mouth of the sales force is not enough. Some salespeople put? I am very trustworthy? and other statements often hang in the mouth, but not at all consider the actual needs of customers, not to take the initiative to provide customers with the necessary services, so that the end result is what can be imagined.

To win the trust of customers must be wholeheartedly pay attention to the needs of customers, real enthusiasm for their reasonable needs to pay for the realization of the actual action. Still applying the old saying: no pay will never have harvest, if not in every communication process with sincere action to infect the customer, then the customer trust can never be formed.

Third, not because of the immediate benefit of hurting customers

Salesmen should not be greedy for the immediate benefit of the activities that are not in the interests of the customer, which will directly lead to the customer's mistrust of you, even if you have made the customer has 99% of your trust, but only this 1% of the mistrust of the communication will make the next major reversal.

A single deception and injury to a customer can affect a large swath of potential customers around that customer, and that bad influence is hard to undo by other means. According to the U.S.? car sales king? Joe? Girard's statistics, an average of 250 acquaintances around each person, if a customer is harmed, it is likely to lose potential 250 customers. So, salespeople must carefully weigh the stakes.

Tips for dealing with negotiations:

Tip 1, narrative skills

Narrative is to introduce their own situation, explain their specific views on an issue, so that the other party to understand their own point of view, program and position. Negotiation process of the narrative broadly including the topic, the elaboration of two parts. Using the appropriate method of entry, first talk about the details, then talk about the principle of the issue, or first talk about the principle, then talk about the details of the issue, from the hands of the specific topic.

Skill 2, questioning skills

Questioning has an obvious position in the negotiation, the purpose is to obtain information, or in order to avoid answering the question, but also to ease the atmosphere. Negotiation, purposeful to the other side of the various questions, is to find out the other side of the situation, grasp the other side of the intention. Only then can you set your own strategy. Asking questions can lead the other party's direction of thinking. The same way the other side will also take the method of questioning, then you have to skillfully answer,

Tip 3, reply skills

Answer the question, so as not to make themselves in a passive position. It is necessary to pay attention to the other side of the question before answering, you have to leave a certain amount of time to think. You can use the excuse of incomplete information or not clear about the other party's intention to temporarily delay the answer. It is best not to answer without fully understanding the intent of the other party's question. Some questions are not worth answering, so you can laugh them off. The answer to the question should not be positive, to answer in a roundabout way.

You can let the other party clarify the question again to buy time to think. Use defense as a defense, and learn to ask rhetorical questions.

Tip 4, persuasion skills

As a negotiator, not only should be a cultural multi-faceted, but also should be a master of language with the ability to perform. As a negotiation team, language tacit cooperation is also quite important. Because the key to the success of business negotiations lies not only in the negotiators can skillfully use a variety of negotiation language, more importantly, also lies in the ability to do a variety of negotiation language coordination.

Skill 5, attitude skills

In the negotiation process, the negotiator's attitude to reach an agreement has a very important impact on the success or failure of the negotiations. Most of the negotiators are willing to talk with a clear mind, the words have something to say, people are modest, sincere attitude, neat instrumentation, the export of the opponent to set the nail in the negotiation. Good impression will prompt the other party to seriously and frankly with their own side of the exchange of views on the negotiations, *** with the promotion of the transaction. If you have a sincere attitude, patience and persuasion, you will avoid confrontation and ensure the smooth progress of the negotiations.