What is the difference between what you think customer service was like and what it is now

The difference between customer service and now is as follows.

Traditional customer service is through the offline face-to-face or telephone service, e-commerce customer service is through the Internet or telephone service, traditional customer service can be done in real time to answer questions, and at the same time can only serve a customer, e-commerce customer service may be at the same time to serve more than one customer, and may not be able to do real-time communication.

Customer service is to help and serve customers to do a good job of after-sales and consulting work, all need to be in direct contact with customers and communication, for customers to answer questions about products and services.

Manual customer service work content:

Manual customer service is a large amount of service, only through a simple way to communicate with customers, the lack of appropriate distribution mechanism and after-sales service measurement mechanism, internal management is difficult, quality control and real-time monitoring is difficult to realize. Lack of effective information collection ability, waste of data resources. In the process of customer service to provide services, a large amount of data and information is generated, including the quality of products, technical problems, user preferences.

Application issues, market feedback, comparison issues, etc., manual customer service mode is difficult to timely, accurate and complete collection, processing and utilization, wasting a large amount of data resources. Pre-sales reception scenarios customer acquisition conversion rate is low, every day to accept a large number of consultations, including product inquiries, promotion of, different users, different geographic regions, pre-sales reception service quality is poor, will lead to the loss of intended customers, is not conducive to the development of enterprises.