Taobao was complained about infringement of intellectual property rights, how to make the other side withdraw the complaint

Infringement complaint response

1.? Contact the complaining party to withdraw the complaint

First of all, of course, is to contact the complaining party to withdraw the corresponding complaint. We found in the processing, many of the seller friend is in the handover with their own suppliers, interoperability in the error, resulting in originally is the right to allow the formal sales, but also be a complaint. In this case, contact with the complainant, you can also successfully withdraw the complaint. You can find the contact information of the right holder in the following picture.

2.? Infringement complaints

After we have identified the specific type of infringement, we can begin to target the complaint. Note that the complaint time is three working days, you need to complete the complaint within this time, if the timeout complaint portal will be closed Oh

Complaint location:

Seller Center-Reporting Management-Received Intellectual Property Rights Complaints

The following chart:

Complaint processing time:

Received a complaint of copyright infringement, is to give three working days to the complaint and the complaining party in three working days after the complaint, and the complaining party in three working days. Complaints by the complainant in the first 3 working days to review, if the complainant asks our customer service intervention, we will be in 3-5 working days to review the complaint review period can not be expedited Oh, please pay attention to patience ~

Complaints proof

Each right type of credentials make a difference, and here to give you a detailed explanation of the common types of rights, should provide What kind of evidence can be provided to make an effective complaint.

Documentation of the right to goods: ? Copyright: Patent:

Copyright: Patent: