The core and key point of doctor-patient communication

A request:

Medical staff should be upright, respect patients or their families, be compassionate and patient.

Two technologies:

Listen to patients' inquiries and care about their life or inconvenience during medical treatment. Introduce the patient's condition, therapeutic effect, medication and examination purpose.

Three proficient:

Keep abreast of the development and changes of the patient's condition. Keep abreast of patients' medical expenses. Grasp the patient's social and psychological state in time.

Four warnings:

Convey the emotion of the object.

Education level and feelings about communication. Communicate the object's understanding of the disease. Expectations for communication.

Five avoidances:

Avoid forcing patients to accept it immediately. Avoid using irritating language or words.

Avoid using medical professional words that patients don't understand. Avoid forcing patients to change their views. Avoid suppressing patients' emotions.

Six ways:

Prevention-oriented targeted communication. Exchange object communication. Collective communication. Written communication.

Coordinate and agree to communicate.

Physical comparison and image metaphor communication.