How to do well the reception work of travel agencies

The premise of doing a good job in travel agency reception is that you must have a basic understanding of the products of your own travel agency, about which route, how many people are leaving, whether the elderly and children have half tickets, and ask about the price of air tickets and group tours ~ The company should have training when entering the job. If not, you can read the route summary yourself. Generally, these things will be marked behind travel itinerary. If not, it means that your current company is not very formal. Hehe, ask more questions if you don't know, but don't ask a question again and again. Answering the questions of the front desk sales is also a planning job, right?