2022 annual summary report personal model

2022 annual summary report personal model 5

Looking back to 2022, the work is full of hardships and bumps, but harvested growth and achievements, looking forward to next year, to meet us is the opportunity and challenge. The following is my collection of personal examples of the annual summary report on 2022 for your reference!

2022 annual summary report personal essay 1

Busy, we are about to walk through the 2022 full of moving and strong. For me personally, it has been a rewarding year.

This year I, like everyone else, have experienced moving, goodbye, harvest, gratitude and efforts, whether it is life or work have made me re-examine my past attitude and way of doing things, and get growth. Especially after joining the work, in the support and help of the leadership and colleagues, all aspects of the exercise I have been benefited greatly. Here, I must sincerely express my deep gratitude to all the leaders and colleagues, thank you in this period of time to give me enough tolerance, encouragement and help. The following I participated in the work of thinking and work since the study of the following three aspects of a brief review and summary.

First, the ideological awareness of the change and enhancement

I just got out of the campus, I do not have any work experience, to work on the initial post has not participated in the professional training, a lot of professional knowledge for me, although very attractive, but still very unfamiliar, and other colleagues compared to the self-knowledge that there is a huge gap. I also know that one of my biggest shortcomings is impatience and carelessness, and many things are too eager to complete, which led to a lot of mistakes. In addition, although the same in the production department, but many things I have more than enough but not enough. So with these concerns, the excitement of the first time gradually replaced by pressure, and always feel guilty and self-blame. This is through the help of everyone and their own learning, and gradually enter the work state, uneasiness and tension is slowly calmed, they also have the confidence and determination to do a good job.

Second, the review and summary of work and study

When I first joined the plant, the old staff of a series of safety education and training for us have left a deep impression on me. Because ignoring any small hidden danger may cause big accidents in the future. Although I am not engaged in technical work, the relative risk of the work is relatively small, but in the usual work I always keep in mind the "safety first, prevention first" policy, to the old staff to learn, so that their own personal safety awareness of production has been continuously improved and enhanced for the company to achieve the year without accidents to make their own due diligence.

The probationary period is the main stage of learning, so when I first came to the company, I followed my colleagues in the main control room on duty more time, through their serious and detailed explanations, I also learned a lot of work involved in the duty as well as professional knowledge of substation equipment.

Duty work seems to be a layer of the same, but patience and care is indispensable, and this I do not do enough. In this regard, the original learning foundation is not solid, with the passage of time, the workload increases, there is little time to complete a full day of duty work, coupled with personal learning initiative is not strong, which leads to a lot of faults are still not remembered, duty operation steps can not be skillfully completed. In the future, I should strengthen the professional learning.

At the end of the month for the monthly statement is the first task I received. Although through the x months of continuous learning, most of the work has now been able to do their own completion, but in the face of huge data will still feel nervous, because more than a x and less than a x is a world of difference. However, the more impatient I am, the more likely I am to make a mistake, and my desire to finish my work quickly is also the reason why I often make calculation mistakes. I feel embarrassed and guilty for mentioning this problem again in the annual summary, as I did in the probationary period summary. In the future work I will continue to learn from the old staff, conscientious and responsible, guard against arrogance, especially on the statistics of the data, should be careful to check, even if more than once to ensure its correctness.

In order to meet the head office's fall inspection work, I as a data clerk and colleagues together to complete the data room files and documents sorting, cataloging, binding, supplementing, replacing the binding, labeling, and input into the microcomputer work. Although the period is also very hard, but in the face of the fact that I can not help but admit that my work is very poorly done, the quality is not high. This is directly related to my usual understanding of the documents and information in the data room is not detailed enough, not real enough, not enough. In the future, I must correct my attitude to the work of the data room, seriously, strengthen the initiative, through the various types of documents, information more familiar with the archives work into the company's requirements of standardization and refinement of the track, but also to facilitate access to colleagues.

In addition, to work with colleagues, seriously complete the tasks assigned to me is also one of the main work. Although the work is very trivial, but I will still take a positive attitude to deal with, as far as possible to complete.

Third, the existence of shortcomings and future efforts

Through x months of work, I found the existence of many of their own shortcomings and deficiencies. For example, less communication with colleagues, the initiative to learn the work is not strong, the work of the lack of thinking, but also do not pay attention to summarize, especially in the work of the lack of care, but also easy to be impatient, in the processing of many things are not mature, do not do integrated planning. These are the main reasons that lead to errors in work and bring trouble to colleagues. In the future work, in addition to always listen to the leadership at all levels of arrangement, humbly to the leaders and colleagues to learn from their serious attitude towards work and a strong sense of responsibility, but also to strengthen communication with colleagues, through continuous learning and summarizing to increase their knowledge, and gradually strengthen and enrich their own business knowledge, and strive to improve the level of work, in order to put every job are in place, Do well. At the same time more should strengthen personal cultivation, correct their own behavior, consciously strengthen learning. I also hope that you do not do a good job in my place to correct and criticize in a timely manner, I will accept and correct with an open mind.

In the new and old at the time of making the above 'summary, is the past of their own introspection is also the future of life and work of the incentive. Looking forward to the neighboring 20__, I realize that only action on the direction, work on the goal, the heart can really have a bottom, can do busy but not chaotic, tight but not scattered, organized, things are clear, gradually get rid of the just joined the work only focus on burying head to do, do not know the phenomenon of thinking about the summary.

In the face of today's difficult employment situation, to be able to become a member of the company, and be able to get to know so many sincere, enthusiastic colleagues, I have always cherished, but also grateful. In this team, I always feel her vigor and passion. Mr. Zhu led the seniors to forge the glory of the company with sweat, but also paved the way forward for the development of the company. We want to inherit the good traditions and style of this team, but also through their own efforts to add color to her, the achievement of the company's beautiful chapter.

2022 annual summary report personal essay 2

Since joining the company so far five years, from the store accountant to the 4S store general accountant, whether it is to do things, or to do people from the "Huatong" this warm family learned a lot of a lot of ...... "Trusted by people, end people's work" I did. Looking ahead, I am full of confidence and hope for the development of the company and the future work, in order to be able to develop better work objectives, to achieve better results, I will participate in the work since the situation is summarized as follows:

A summary of the work of the previous period

For enterprises, the ability to often exceed the knowledge of the company for the requirements of the talent, and the same is also the ability to the first. The company's requirements for talents are multifaceted, it includes: organizational command ability, decision-making ability, innovation, social activities, technical skills, coordination and communication skills.

The first stage (20x): the adaptation stage

20x July I entered the work of the independent, I remember when the electric car account situation has piled up more than 2 months, when the primary task (self-defined) is to distinguish between the investment of the shareholders, the number of physical inventory, the factory's account reconciliation, cashier's cash inventory, the most important thing is to reasonably build the account (the account has), with a period of time. Continuity), with 1 month to do 3 months of accounts, when the account sets built after I have a feeling of transcendence and steal. From the new industry of electric car entity at the beginning of the accounts, motorcycle accounts and business into the rapid entry, reasonable tax accounts, bank maneuvering accounts, Fenglingdu auto trade awareness, in the case of the industry strangers, I was fortunate to join the "Huatong" management team, seemingly simple bill production → daily business → bank docking → establishment of the account → and the manufacturer's financial docking → business interface, and the financial docking. Manufacturer's financial docking → business interface, everything has to start from scratch. I also have the knowledge and understanding of promissory notes with the help of Zan's manager.

I consciously strengthen the study, humbly seek advice to explain the confusion, and constantly clarify the work of the idea, summarize the work method, in the leadership and colleagues to help guide, from not to will, from unfamiliar to familiar, I gradually understand the basic situation of the work, to find a point of entry, grasp the work focus and difficulties, and then the special identity of the financial accelerate shorten the distance between me and the "business". Business" between the distance. Dry in the middle, learning to do, and constantly master the method: accumulation of experience; ask books, ask colleagues, and constantly enrich the knowledge: mastery of skills.

"Diligence makes up for clumsiness", the use of time to summarize and improve their own work, the establishment of a variety of sets of templates, while combining the actual management of the management office has internalized the "financial charging process", "financial docking process", and in the support of the leadership and colleagues 'with the rapid popularization of the various processes, for the management office of the smooth running of the daily financial work. Management Office of the smooth progress of the daily financial work has laid a solid foundation.

2022 annual summary report personal essay 3

Light as a shuttle, a year's work in a flash will become history, a new year, a new challenge is coming, I entered the scheduling office has more than half a year, in the director of the leadership as well as caring for the support of the work of 2022 there are fruitful joy, but also encountered difficulties and frustrations when despondent. In the future work to do a better job of scheduling, as soon as possible to become a qualified and excellent dispatcher, we must continue to summarize the shortcomings and gaps in the work, improve themselves to improve themselves in order to better complete the work. Now the 2022 annual personal work is summarized as follows:

First, learn from the heart, work hard

Do a good job of scheduling work to be strict with themselves, to learn from the strengths of each dispatcher, take the long and make up for the shortcomings as much as possible to improve their own, and seriously learn the relevant professional knowledge, process flow, to do "four hard", leg hard, mouth, mouth, and so on. ", leg diligence, mouth diligence, eye diligence and hand diligence, ask if you don't understand, learn if you don't understand. Through more than half a year of study and exercise, I am well aware of the importance of scheduling work, in the usual work I am strict with themselves, and constantly strengthen their knowledge and understanding of the production process system of the whole mine, in-depth production site to familiarize themselves with the working environment, and humbly accept the leadership and masters of the teachings.

In the daily work, I insisted that the handover should be rigorous, after taking over the shift to the previous class left the implementation of the problem and attention, the leadership of the account of the matter to grasp the conveyance and implementation of the clear focus of the work of the class. In the process of organizing the production, timely follow-up of the whole mine production situation, to ensure that the completion of the class production instructions, the production process of problems in a timely manner to report to the leadership, and to be resolved to ensure that the production of the whole mine can be normal and safe.

When you do the bookkeeping, you have to account for each production data several times to ensure the accuracy of the data, and provide effective and real data basis for the leadership's decision-making. When handing over the shift, the remaining problems in the shift and the instructions of the leadership should be focused on the account to ensure the normal production of the next shift.

In the process of running out of duty, we should listen to the arrangements of the console scheduling and leadership, and go into the field. Actively cooperate with the work of the desk scheduler, and accurately transmit the site information to the desk scheduler. To be familiar with each industrial site, in the case of not too heavy workload, I will also run on-site, understand the scene, timely detection of problems to solve problems, to ensure that the whole mine production safety in an orderly manner. I will definitely pay attention to the key work in the run-out, flexibly dispose of it, and give timely feedback to the leadership and the desk scheduler on the situation that occurs at any time.

Teamwork is the indispensable foundation of scheduling work, we should be interdependent between the dispatchers, help, mutual benefit, cooperation is the basis of high-performance team, each dispatcher should set up a holistic concept, good collaboration. Running out of scheduling to always listen to the desk scheduling and leadership arrangements, the scene of the situation in a timely manner to respond to the desk scheduling, so that the production of the situation can be quickly resolved, the production of the whole mine organization can be effective.

Second, there are shortcomings in the work

In the past work I have made some progress, but these advances are inseparable from the leadership and colleagues to help me. In the work I also appeared in the production organization is not strong, coordination is not in place, the leadership of the implementation of the instructions are not in place. And in the process of work, due to the lack of experience and unfamiliarity with other professions, resulting in reduced efficiency and even errors. In the future work, I will take the initiative to strengthen communication with other departments, make full use of resources, multi-faceted learning all-round development, improve the subjective initiative, active work, seriously implement the instructions of the leadership, in the field to do diligent observation, independent thinking, more exchanges with colleagues, and strive to continuously improve their own level of business in order to do their jobs more perfect and successful.

Third, actively work hard to do a good job

2022 is nearing the end of the work, as the saying goes: "dribs and drabs, make extraordinary", in the future work, no matter whether the work is boring or colorful, I have to continue to accumulate experience, and colleagues *** with the same efforts, hard work, hard learning, and strive to improve the work. Work, study hard, and strive to improve the quality of culture and a variety of work skills, and strive to make the ideological awareness and efficiency of work comprehensively into a new level, in order to make a contribution to the scheduling work.

2022 annual summary report personal essay 4

Time like a shuttle, in the blink of an eye 20__ annual work is coming to an end, since the entry into the x project, under the guidance of the project leadership and the support and cooperation of the various departments, basically completed the beginning of the year the expected work objectives and the various work plans. Since a year, the customer service department around the x charges, strengthen the internal management of the department, strengthen the x service level, improve communication with the owners and properly deal with the owners of the disputes, compensation events, the department's work has significantly improved and improve the enthusiasm of the staff to get a substantial increase in the work of the owners have significantly increased the rate of satisfaction. This year's work is summarized as follows.

This year, x charges 1220000 yuan (as of December 15, 20__), the collection rate of 80%, clearing the previous year's x fee of 10000 yuan; handling compensation disputes 42, reached a rate of 100%; coordinating the handling of large x warranty repair 10 cases, the owners are basically satisfied; reception of the owners of the door-to-door complaints 12 cases, dealing with the timely rate of 100%; acceptance of the daily repair 120 120 pieces of daily repair, pass rate of 100%; door-to-door interviews 700 people / times, acceptance of opinions, suggestions more than 200 pieces.

First, the department's work in this year's good performance

(a) standardize the internal management, enhance the sense of responsibility and efficiency of the staff.

Since joining the x project customer service department, found that the internal management of the department is relatively weak, mainly in the staff's sense of responsibility is not strong, the work initiative is not enough, the work efficiency is low, and procrastination and so on. In view of the above problems, I further improve the departmental responsibility system, clear departmental staff responsibility and work standards; strengthen communication with employees, targeted organization of a number of training, regular reviews of the work of employees, a strong incentive for employees to work sense of responsibility. At present, the department staff work enthusiasm is higher, from the original passive, conditional work into the current active, voluntary work attitude, thus promoting the development of the department's work.

(ii) take a variety of forms and measures to consolidate and improve the level of x charges.

This year, the x-fee cumulative collection of 1,000,000 yuan, the collection rate increased by 7% compared to last year (last year, the x-fee collection rate of 60%), the overall level of fees have been consolidated and further improved. Summarized focus on three charges management, first, the diversification of the form of charges, focusing on strengthening the holiday door-to-door charges. Previously, the customer service department is mainly taken by the phone and posting notice of the collection method, these two collection methods there are charges low efficiency and poor enthusiasm of the owners to pay the fee, therefore, increased the road and door-to-door collection methods, and to ensure that all the customer service staff door-to-door charges on Saturdays and Sundays, and through inspections and other occasions to strengthen the communication with the owners, talk to the opportunity to call for the fee to ensure that the charge of the efficiency. Second, the fee measures service-oriented, through the enhancement of owner satisfaction, to promote the willingness of owners to pay the fee. Charging work is the embodiment of x service level, x service level is the basis of charges, therefore, the service is to improve the level of x charges fundamental. This year, we will be the project since its inception has been unresolved disputes, compensation issues have been sorted out, focused, step-by-step solution to most of the problems, the use of existing resources, regardless of the project, regardless of points within and outside, to help solve the owners of the renovation, maintenance, home, etc., I believe that the owners will be touched by the x meticulous service, and gradually increase the enthusiasm to pay fees voluntarily. Third, the charge performance-based work, through incentives for employees to charge enthusiasm to improve the level of charges. Charging work has been the most difficult work of the customer service department, the staff charge has been low motivation, and will come with conditions of overtime charges.

(C) pay close attention to the quality and level of customer service, shaping a good service image.

Customer Service Department is the management of the bridge and information center, plays a role in contacting the internal and external, customer service level and quality of service directly affects the overall work of the Department of Customer Service. Since the second half of this year, the Department of my work in a good charge on the basis of focusing on good staff service management, daily before going to work staff dress, etiquette, self-check, mutual inspection, so that the customer service staff to maintain a good image of the service, and strengthened the customer service staff language, etiquette, communication and skills to deal with the problem of training to improve the quality of customer service staff services. The department set up a "thoughtful, patient, enthusiastic, meticulous" service ideas, and the idea is carried through to the owners of the service, in the service of the owners of things as their own to deal with.

(D) the successful completion of the second phase of the occupation work, laying the foundation for the overall work of the customer service department.

At the end of June, the project received the task of the second phase of the occupation, my department is mainly responsible for the second phase of the occupation of the distribution of information, signing, dealing with disputes between owners and other work. A total of 852 households to handle check-in procedures, dealing with 31 disputes arising during the check-in period, the procedures are timely and accurate, a variety of disputes with the owners basically satisfied. Before the formal handling of the move-in work, the Department worked overtime to prepare for the move-in information, contracts and other documents, formulated a comprehensive and detailed unified speech, and organized a number of move-in drills. During the formalities, the customer service staff, through contact with the owners, understood and mastered the owners' family characteristics, types of customer groups, basic economic conditions, laying the foundation for future charges and service work. In the process of handling procedures and dealing with disputes, the customer service staff patiently for the owners to explain, answer questions raised by the owners, to show the owners a good customer service image.

(E) closely cooperate with various departments, and do a good job of internal and external contact and coordination of the management office.

The important function of the Customer Service Department is to contact the internal management office and the owners and other external work, through the feedback information to provide timely service to the owners. During the year, the department coordinated and handled 92 problems related to engineering, 40 problems related to security, 23 problems related to cleaning services and 56 problems related to developers. Customer service coordination work focuses on the follow-up of problems and handling strategies, in the process of dealing with problems, the Department has done follow-up, feedback, and reports, so that each piece of coordination work has been well resolved.

Second, the department's work problems

Although the overall work of the department has achieved good results, but there are still some problems. In order to further do a good job next year, the problems of the department are summarized below.

(a) The low level of staff business and service quality.

Through the department's six-month work and practice to see, customer service staff - business level is low, the quality of service is not very high. Mainly in the skills and methods to deal with the problem is not mature enough, to deal with emergencies is not enough experience, in the service of professionalism is not very high.

(ii) x Charge performance growth level is not high.

From the point of view of the current level of fees, compared to the city's average level of 75% there is still a gap, the main problem is the improper way, method of fee collection, staff motivation is not high, the preliminary and daily services in the legacy of the problem has not been resolved in a timely manner as well as the project's overall level of service is low, in which the staff fee collection motivation and the way, method of fee collection are the main factors.

(C) The departmental management system and processes are not sound enough.

As the department in the last six months of work, the main focus on the work of charging and repossession, thus ignoring the institutionalization of the construction, at present, the staff management, service standards, the operation of the process of the system is not very sound, so that the department's efficiency, staff responsibility and motivation have been affected to a certain extent.

(d) Coordination and handling of issues is not timely and proper. Complaints handling, owners' opinions, suggestions, owners for help in the information feedback is not timely and comprehensive enough, after receiving the problem is not followed up and reported in a timely manner, the way to deal with the problem, the way to deal with the problem is inappropriate

Third, 20__ year work plan key points

20__ year I focus on my department is to further increase the level of x-fee charges, based on the 09 year to increase the level 4 -7 percentage points; departmental management is basically institutionalized, staff responsibility and service level has improved significantly; all services are carried out in an orderly manner, the owner's satisfaction rate compared to last year has improved significantly.

(a) Continue to strengthen the level of customer service and service quality, owner satisfaction rate of about 85%.

(ii) further improve the level of x charges, to ensure that the rate of charges to reach about 80%.

(iii) Strengthen the department's training efforts to ensure that the customer service staff business level has improved significantly.

(D) improve customer service systems and processes, the department basically realize institutionalized management.

(E) closely cooperate with the work of various departments, timely and properly deal with the owners of disputes and opinions, suggestions.

(F) to strengthen the outsourcing of cleaning management, to achieve a check, an assessment, and constantly improve the quality of service.

Looking back to 2009, the work is full of hardships and bumps, but harvested growth and achievements, looking ahead to next year, to meet our opportunities and challenges. To this end, the customer service department of all employees in the next year's work will continue to unite and work together to achieve the department's goals for the company to contribute to the development of a force.

2022 annual summary report personal essay 5

At the end of the year, all walks of life are in the year-end summary, the hotel service industry is no exception, now I will be my hotel waiter work summarized as follows:

Where I learned and advocate how to get a good quality of service, mastering the seven elements:

1, Smile in the hotel's daily business process, requires each employee to To treat guests, should be reported to the sincere smile, it should not be subject to time, place and emotional factors, but also not subject to conditions. Smile is the most vivid, the most concise, the most direct words of welcome.

2, proficient in every aspect of the work required of employees to engage in their own proficiency, and as far as possible to achieve perfection. Employees should familiarize themselves with the business work and systems to improve service skills and techniques. "Thousands of miles, began with a step", to make themselves proficient in business, good training courses, and in practice, constantly summarize the experience, take the long and make up for the shortcomings, to do a special multi-capacity, in order to be able to serve at ease, which improves the quality of service and efficiency of the ktv, reduce costs and enhance competitiveness have an important role.

3, ready to be ready to serve the guests. That is to say, only a sense of service is not enough to have prior preparation. Preparation includes the preparation of ideas and behavioral preparation, as the preparation in advance. Such as before the arrival of the guests, all the preparations for good, in a state of readiness to serve them, and will not be in a hurry.

4, attention is to treat every guest as a "God" to see and not slow guests. Employees are sometimes easy to ignore this link, and even produce negative service phenomenon. This is the staff to see them dressed casually, low consumption, feel no faction and other superficial phenomena. In reality, often the richer the person, the more casual dress, this is their confidence; and clothing does not represent the amount of wealth. We are in this link, we must not judge people by their appearance, and ignore the subtle services, we must pay attention to and treat every guest, so that they willingly consume. We should remember that "guests are our parents".

5, delicate mainly in the service of good observation, guessing the guests' psychology, predict the guests' needs, and timely supply of services, and even before the guests did not make the request for us to do for the guests, so that the guests feel friendly, which is what we said ahead of the consciousness.

6, to create a warm atmosphere for guests to create, the key is to emphasize the environment before the service layout, friendly attitude, etc., to master the guests' hobbies and characteristics, to create a "home" feeling for the guests, so that the guests feel that live in the hotel as if they were back at home. 7, sincere hospitality is a virtue of the Chinese nation. When guests leave, the staff should be from the heart, and after the appropriate language to sincerely invite guests to come again, in order to give guests a deep impression. The competition at the moment is the competition of service and quality, which is especially fierce in the hotel industry. The importance of service is self-evident, we use a variety of high-quality services, constitute their own service advantages, in order to create a higher level of guest satisfaction in the fierce competition in the market, so that the hotel is invincible! Every profession needs to emphasize teamwork, and so does Joyful Dee. When business is busy, colleagues can understand each other and share the trouble. Usually there are also encountered more difficult customers, one person is in trouble, other colleagues will go up in time to adjust the dispute, so that the situation is not bad. Each staff clear division of labor, work enterprising, really in action to do a good man three help the effect.

Usually, I will also talk to customers to understand their favorite songs and recommend new songs to make customers satisfied. This way, there are a few more repeat customers, so that customers recommend friends to increase the consumption rate. After that I will also do some summary, so that day after day, so that my service more for customers to understand and like.

As a service provider, I have encountered some frustration and helplessness. Some people will think that a small logistics staff is insignificant, some people think that my profession is low and not respected, but I have to say: all roads lead to Rome, I am happy to serve others, I can work there and happy! I am proud to work for this organization. I think my career is like a watch. The hour hand on the surface brings time and joy, while the tiny parts inside are hard to see, but essential.

Of course, there is no end to learning, learned but also have to be applied to the future work, expect the leadership can be more supervision, colleagues can learn from each other, in the future work to improve the efficiency of the service, and strive to be an excellent service staff. Let customers in the "Silver City Hotel World" feel the joy of the unusual.