Tourist guide work summary

Tourist guide work summary

Summary is a period of study, work or its completion of a comprehensive and systematic review and analysis of written materials, it can effectively exercise our language organization skills, why not take immediate action to write a summary of it. Summary is generally how to write it? The following is my carefully organized summary of the work of tourist guides, welcome to read, I hope you can enjoy.

Tourist guide work summary 1

Training purpose: to understand the Maoming Forest Park tour route, enhance the ability of professional practice.

Practical training content: field trip.

Summary of training: In order to exercise the practical ability of our tourism management students, on May 22, 2010 by Professor Guo led 09 tourism management students to the Maoming Forest Park for a one-day tour guide practical training experience.

At 7:00 a.m., we departed from the hospital, in the car instructor made the necessary instructions, and said some precautions at the same time also introduced the driver. On the way to mobilize the atmosphere of the scene, stimulate the enthusiasm of students, teachers and students engaged in a number of small activities, there are singing and jokes, so that the atmosphere of the scene once high. The scenery along the way also overwhelmed us, there are endless fields, but also a glimpse of the vast and moving sea. Just the scenery along the way already gave us a beautiful feeling. The teacher was our chaperone this time, and I learned how to do what the teacher should do after receiving us. Whether it is a headcount or self-introduction, guided tours of the scenery along the way, and active atmosphere of each part of the process, I have a deep memory.

Maoming Forest Park is located in the suburbs of Maoming. We arrived at our destination at about ten o'clock, and after getting off the bus, our local escort gave us a welcome speech, and then led us into the scenic area. According to the local guide, the Maoming Forest Park is divided into six areas, including the Road of the Brave, the Zoo, the Guangdong Maoming Science Museum, the Bamboo Garden, the Barbecue Grill, and the Yacht Club. The most impressive part was when we came to the Bamboo Garden, where we watched the Desert Botanical Garden, Chigua Garden, Azalea Red Camellia and so on. We were y attracted by the wonderful introduction of the ground accompaniment. At that time, I understood that the same fruits and melons, the key is to see how the tour guide to tell it colorful, that can highlight its peculiarities to attract tourists, so the guide's explanation with a lot of skills. At the same time, the accompaniment for the representative landscape is necessary to explain in detail, and sometimes also interact with us. At the same time, I also found that the tour guide paid great attention to the tone and rhythm of the language when explaining to us. At this moment, I have learned a lot of skills involved in guided tours.

Along the way, I also realized that our all-accompanying tour guide was always at the back of our group. I realized that as a full support should always follow at the end of the team to maintain order.

At noon, we went to a restaurant in the park. The dining conditions were good and the food was very flavorful. Although the full accompaniment is a teacher, but the teacher is very responsible in accordance with the guide should do the practice to do. As we were being served, he inspected the meal and asked us if the food was to our liking. Once again, the practices we learned as tour guides happened in practice, and I believe we all benefited a lot.

The afternoon was free time, and we all went to familiarize ourselves with the park's tour route, with some students taking photos and others taking out pens to make notes. I found that the park planning is very clear and each part of the theme is very prominent. It is worthy of its reputation as a national science education base and a demonstration base for forest ecotourism in Guangdong Province.

The sun is setting, and it is time to go back, sitting on the return car, the mind is floating in the beautiful scenery and enjoyable fun. This practical training, so that we really learned how to use professional knowledge, but also make us grow insight, enhance the ability of professional practice.

Tourist guide work summary 2

Time flies, and is the end of the year, as a tour guide I seem to have not been able to recall over the taste of the year, to adapt to the seasonal changes, but you, time waits for no one, the sun and the moon old man is going to 2020 drew a period, I engaged in the work of the tour guide and went through a year, I like this work, regardless of sweet and sour, I am always one! I like this work, no matter sweet and sour, I always a "happy" word, now I put the fun of this year's work to summarize, from which to sum up the experience, learn a lesson.

First, the tour guide is proud to work for fun

According to the travel agency's arrangements, as a tour guide, I, with the group is my primary task, this year, with the tourist team has been unable to remember, stay in my feeling is busy and happy ......

Second, learn theory, learn knowledge

Practicing one year, I have been strict with themselves, as a domestic professional tour guide, I always remember the love of the motherland, love of the people, love of thousands of years of the motherland's excellent culture, seriously study the political policy, economic policy, learning to block the main theories of the new historical period, used to arm Their minds, in the ideological follow the situation, and strive to make themselves into a tour guide with excellent moral character, noble professional sentiments, law-abiding, conscientious tour guide, actively participate in the provincial and municipal Tourism Bureau training courses organized by the tour guide to seriously study the knowledge of tour guides, tour guides, in the study of the study of adhering to the diligent eye, read about the scenic spots. Classic information and books about the scenery and folklore, diligent hands, playing read to see the relevant information are categorized management, in order to enrich their knowledge, increase their insights.

Third, learn skills, more practice

Tour guide work is a knowledge intensive and highly intelligent service work, in addition to the requirements of the tour guide to have a wide range of knowledge, but also need to tour guides with superb skills, such as the ability to explain the ability to organize the ability to analyze the problem-solving ability, etc., to tell the practice of gradual summary, and constantly improve their business skills and service. The company's business is to improve its own business skills and service level.

Four, the method of the tour

1 grasp the rhythm of the tour, in the implementation of the tourism program to achieve "tension and relaxation, combined with labor and leisure, there is a slow and urgent, fast and slow," in short, the tour guide is the tourism activities of the " director ", according to the different tourists, the tour guide is the "director of the tour". In short, the tour guide is a tourist activity "director", according to different teams, from the actual situation, arrangements, organization of tourism activities, so that tourists get fun and enjoyment, which is a successful tour guide activities.

2 to deal with a number of relationships that is: strong and weak relationship, the relationship between the majority and the minority, the relationship between labor and leisure, in the group to deal with these relationships, you can bring a harmonious and joyful tourism team, the successful completion of a tourism activity.

3 more communication, make friends with communication and understanding to start, make friends from respecting each other to start. Tour guides and tourists get along do not compete. Meet the moment of vanity, do not maintain a cordial atmosphere, the establishment of "gentleman" type of friendship.

The above is my guide service work practice a little experience, summarized in order to further improve and perfect the work in the future. In the future, we still have to continue to learn tourism knowledge, women to improve their business skills, improve the level of service for tourists, and make their own contribution to the development of tourism.

Tour guide work summary 3

I am a member of the Ministry of Tourism xxx. xx on the 8th of this year, I walked out of xx school door, into the community, and became a member of the xx honorably. I am very happy, this happy not only from my guide to the occupation of the desire, more I can be rooted in the xx, harvest happiness of pride. Since the work of more than five months, and leadership, and colleagues, and guests to communicate with each picture let me y feel the xx big family 's warmth, they are also in the process of continuous practice to achieve breakthroughs in the work and personal growth, these achievements and the leadership of the concern, the help of colleagues is inseparable, the details of the point of convergence into a scorecard, the following allow me to do a one by one introduction:

One, good at adapting to the environment, do qualified professionals

Review 2020, is a very extraordinary year, but also full of hope, meet the challenges of the year. This year, on the 16th of x, xx tourist area officially won the "national 5A level tourist attractions", on the 22nd of x, xx visitor center officially put into operation. As the first generation of xx tour guide, I have the responsibility and obligation to "comprehensive into the xx era", to meet the "xx tomorrow better" and dedication to youth.

Come to xx, come to the tour guide department. I uphold the principle of "do a job, love a job" to adapt to the new environment, new changes, resolutely obey the leadership arrangements, and colleagues to establish friendship, through the field to step on the spot to learn the knowledge of the attractions, and in the practice of leading the group to continue to find out how to improve the level of service. Here, as a 90-year-old me, is a new look, humble posture, to meet the guests, service local tourism.

Second, dare to meet the challenge, and strive to be a political tour guide

Since the work of the x month, I took the group 21, (as a fully escorted tour guide 2 times, the ground accompanied by the tour guide 19 times) counted 24 working days. Among them, there are 3 groups of XX class reception groups and 6 groups of travel agency bosses stepping on the line. The company's mission is to provide the best possible service to its customers, and to provide the best possible service to its customers.

Three, the courage to bear the responsibility to carry the burden, with the work of the team leader

x month, I participated in the scenic company organized by the competition. Although the expected defeat, but the leadership of the affirmation of the more I added enough power, drummed up the energy. I work with the department team leader, try to share the work of the department. And then, xx network service desk to me in charge, active contact, active work, and got the leadership of both sides of the highly praised. In October this year, xx was officially run in our visitor center. As a representative of the XX District League, I was honored to become a youth volunteer here, and was responsible for up and down communication, internal and external liaison and daily work. Love charity sales, tourism counseling, attractions publicity, have received certain results. In December this year, xxx was awarded "excellent volunteer organization" by the district committee, I was also awarded the "xx district ecological and environmental protection volunteer star" title, but also recommended by the district committee as "xx city outstanding young volunteers "

These are the most important things you can do for your business.

Four, happy to participate in activities to enhance the comprehensive quality

I am happy to participate in all kinds of activities and competitions, which I think not only can enrich their own experience, but also improve personal qualities. Since my work, I have participated in the district volunteer training, group DIY instructor training and group diligence and honesty calligraphy and painting exhibition and other activities, to open up the horizons, cultivate the sentiment. At the same time actively participate in various competitions organized by the company, such as scenic company tour guide competition, scenic company host competition, etc., were awarded the "first place" good results. In the just-concluded xx District Explainer Competition, I won the "gold medal", for the company won the honor.

Fifth, diligent learning and thinking, and constantly consolidate the foundation

I am extremely inquisitive, because it is not only a personal request, but also business needs. The tour guide is never a good tour guide without charging, and the tour guide can't be better without love of learning. Therefore, I use my spare time to read and solve problems, learn and apply, and field trips, learn from the heart, in order to improve their own quality and knowledge reserves, so as to provide tourists with cultural explanations, to make a cultural feast.

Of course, learning is endless, service is also so. The other day, I officially signed a contract with the unit, I am very happy, very moved. But calmly, there are all kinds of reflection. Reflecting on their own in the process of explaining whether the local conditions, different from each other? Where is the gap between the excellent tour guides? Reflect on their own in the service still need to improve those aspects? Will we be able to make all the guests happy and satisfied next year? Indeed, there is too much to be improved personally, no matter the knowledge reserve, personal qualities or service skills. I would like to work hard, do not slack, do not waver, and xx **** with the development, and then create a good result!

Tourist guide work summary 4

The purpose of training: the understanding of professional knowledge, to achieve the learning to use.

Practical training content: simulation of their own is a tour group four-day tour guide, arranging tourists clothes, food, housing, travel, shopping and entertainment schedule activities.

Summary of training:

The long-awaited simulation of the tour guide training week has finally begun. Practical training requirements will be divided into five groups of our class, according to their own origin to choose to receive the tour group to go. My group received a unit group from Sichuan, and the itinerary is a four-day tour of Zhanjiang.

In the practical training did not start before, we did the design of the Zhanjiang tour route, reasonable arrangements for accommodation hotels, shopping, and the preparation of the preparation of the tour guide to the attractions, I hope that we in the simulation of the tour guide's practical training can be better performance.

The first day, by the A students responsible for. A students in the tour group before receiving carefully read and familiar with the reception plan, the implementation of reception matters. The first day of the tour was the first day of the tour, and the second day of the tour was the first day of the tour. At eight o'clock, we received the group at the airport, counted the number of people and verified that there was no error, then got on the bus and went to the hotel to put the luggage. On the bus, Mr. A gave a welcome speech to the tourists and briefly introduced the flavor of Zhanjiang and the hotel. The first day of work was the first day of the tour, and the second day of the tour was the first day of the tour.

On the second day, B students were in charge of the tour group's visit to the South Asian Tropical Botanical Garden and the Lakeview Rock. As B students have a defect in language expression, but he still try his best to complete the task of explanation.

On the third day, there was student C in charge. With his in-depth knowledge of Baozhai Village, the first village in Zhanjiang, the student talked about the attractions as if they were his own home with wonderful language, and I believe that the judges were still very satisfied.

The fourth day is my responsibility, which involves the introduction of shopping points, specialties and farewell speech. In order to leave a deep impression on the tourists on the last day, so I have to do a better job on this day, to treat the customers with courtesy and sincerity. I slightly introduced the shopping center in order to let the tourists can rest assured that they can buy quality-guaranteed souvenirs here, and at the same time let the tourists feel that the tour guide can always protect the interests of the tourists. I also for tourists to focus on the promotion of three representative of the specialties, this focus on the promotion of the link is very. It allows tourists to choose better products when buying. Because there are free activities into the shopping point, so I have to never urge tourists to remember the collection time and place, license plate number, etc., to avoid tourists get lost. The last is to give a farewell speech. The trip ended with my best wishes to the tourists.

Through the field simulation tour guide training, let me in the tour guide practice this book of theoretical knowledge to come a learning to use. Not only in the simulation to experience the fun, but also learn a lot of practical operation

operation in all aspects of the work to do. Thus, I am more determined to do a good tour guide's confidence.

Tourist guide work summary 5

The new year is coming, as a tour guide has been more than 2 years, a lot of pain and suffering in which there are times when you want to give up this job as a tour guide, but people can not meet the difficulties on the escape, I have to learn to challenge the difficulties.

The next xx year xx month with a x group, due to this preparation is not very full, coupled with a number of subjective and objective reasons to make their own really frustrated with this group, however, also let me learn how to deal with the problem, facing the problem to be in a crisis not chaotic, the following is the general summary of the group I brought:

1: Familiarize yourself with the line: the group before the preparation must be full, the line by heart, the line is not a good idea, but the tour will be a good idea. Fully, the line memorized, more than ask the old guide, but also can not be gullible to the proposal of others, to be sure, there is a basis, in order to be foolproof.

2: service work to be enthusiastic, careful: especially the peak season, we must remind the tourist notes, so that we can do to prevent problems before they occur, and sometimes a sentence can bring unexpected results, such as tourism safety issues, excursions to pay attention to be punctual, etc., the main to prevent the emergence of the problem of tourists to produce emotional dissatisfaction. If the tour guide has a pad in advance, the effect will be much better.

3: Pay attention to the coordination of work, arrangements for tourists at the same time, but also to properly handle the guests, drivers, travel agencies and scenic spots of the relationship.

4: The guide should be unchanged to meet all the changes, the problem can not be the first to mess up their own feet. Although the guide is not omnipotent, but your title is destined to you must be in front of the guests in front of the crisis, timely and decisive to deal with the problem, such as the occurrence of unforeseen circumstances should learn to improvise to deal with properly.

5: the book to use when Fang hate less, the guide to know the knowledge must be extensive, so we must continue to learn, to charge themselves. Each time the group back to summarize the lessons learned in a timely manner, accumulate experience.

6: Maintain the credibility of the travel agency at the same time to protect the rights and interests of tourists, when you think about the interests of the guests, when the guests do not have the same opinion or encounter unexpected problems, the guests will respect and understand you and the travel agency's arrangements.

7: Finally, to solve the problems left by the guests in a timely manner, the guide itself is a service industry, not only to meet the needs of the guests, but different people have different psychology, your decision is not necessarily with the public, but must be done sensibly and reasonably, and the guests will naturally give you a satisfactory answer. So learn to solve different problems, do not leave the problem to the end.

Time has faded, the feelings of the heart still have palpitations, I would like to see each big and small experience as the first time to take seriously! "The road is long and far away" may be able to look back to see the footprints left behind. Young me to keep telling myself "the revolution has not yet succeeded, comrades still need to work hard"! Difficulties have been experienced, but experience has been left behind. With the group is always inevitable to encounter more than three (more people, more cars, more "pressure"), as a tour guide to do three heart (more a careful, more careful, more a sincere).

Careful: Tourist attractions environment mixed, as a tour guide more than usual to be a careful eyes six roads, ears in all directions, as far as possible to control the guests in their own eyesight range, at any time to remind the guests back to the team.

Patience: before the tour must be the team's tour before the tour must be the team's tour route, collection time and place to emphasize again and again, in case the guests once lost can quickly return to the team. The first time to a place where we are full of freshness will not stop "single slip", this time the guide should be patient and quickly persuade the guests to return to the team.

Sincerity: The tour guide will use one hundred percent sincerity to solve the problem, and things will be solved eventually.

I pay, I try! I always believe that "a plow, a harvest".