Commitment letter of service quality

In the real society, the application of commitment letter is more and more extensive. Whether the letter of commitment is legally binding depends on specific issues. How to write a letter of commitment to avoid stepping on thunder? The following are nine service quality promises I have compiled for you. Welcome everyone to learn from them, I hope it will help you.

Service Quality Commitment Article 1 "Dulux" series coating is a new type of water-based environmental protection functional coating produced by Akzo Nobel Company, and its quality has been guaranteed by China People's Insurance Company. In order to make users feel at ease in consumption, the company makes the following quality assurance:

1. The technical indexes of the roof insulation and seepage prevention coating and the exterior wall insulation and seepage prevention coating produced by our company are guaranteed to meet the standard of Q/MRH0 1-20xx; The technical index of elastic napping paint for wall surface should meet GB/T9755- 1997 standard; The technical index and environmental protection index of nano super-elastic waterproof coating are guaranteed to meet the standards of Q/MRHT2-20xx and GB/ 18582-20xx; The technical index and environmental protection index of ultra-environmentally friendly powder coatings for interior and exterior walls are guaranteed to meet the standards of Q/MRHT3-20xx and GB/ 18582-20xx. If the user confirms that the quality of Dulux products used does not meet the above standards, the company will compensate for the losses caused thereby.

2. The user must carry out the construction according to the company's construction regulations, and make complete, complete and effective construction records (including: construction time, place, area, construction environment temperature, humidity, construction personnel, construction process, etc.). ), otherwise the company will not be responsible for the quality problems.

3. If the coating is damaged due to cracks in the construction due to unqualified building materials, or the coating is damaged due to improper construction by users, our company will not bear this responsibility, but we can provide fast and effective technical services according to users' needs.

Akzo Nobel Taigu Paint Oil (China) Co., Ltd.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Service Quality Commitment Chapter II Construction Unit: Suzhou Shimao Real Estate Co., Ltd.

Project name: Suzhou Shimao Canal City 19# plot residential project.

I promise that during the construction of this project, I will earnestly fulfill the following responsibilities, and take corresponding lifelong quality responsibility for the project quality within the design service life of the project.

1, undertake supervision tasks in strict accordance with the qualification level and business scope, do not transfer supervision business, and do not undertake engineering supervision business that has affiliation or other interests with the construction unit and building materials, building components and equipment suppliers. No other unit or individual may undertake supervision business in the name of the unit.

2, in strict accordance with the provisions, equipped with on-site supervision department key positions, and ensure that all personnel to perform their duties.

3, carefully prepare the supervision plan, the plan should be clear about the quality requirements and standards. Carefully review the quality assurance technical measures of the construction unit, and strictly supervise and inspect the construction quality during the whole construction process.

4. Supervise the construction quality in strict accordance with laws and regulations and relevant technical standards, design documents reviewed by construction drawing review institutions and supervision contracts, and assume the responsibility of quality supervision. And assist the owner to organize the blue prints.the design, completion acceptance and project file filing. Building materials, components and equipment without the signature of the supervision engineer are prohibited from entering the site for use.

5, supervision engineer in strict accordance with the requirements of engineering supervision specification, take the form of station, patrol and parallel inspection, to supervise the construction process of the project, and ensure the quality of the visa timely, true and accurate.

6, found in the construction process involving the responsibility of all parties involved in the construction of illegal behavior and violation of mandatory standards for engineering construction behavior to stop in time, and report to the competent department of housing and urban construction and its engineering quality supervision institutions.

7. Collect the project supervision documents in time and file them.

8. Duties stipulated by other laws and regulations.

This letter of commitment is made in triplicate, one of which shall be submitted to the project quality supervision institution when going through the project quality supervision procedures, and the other shall be submitted to the city together with the project files after the completion and acceptance of the construction project.

Urban construction archives archive, a copy of which is kept in this unit for future reference.

Signature of chief supervision engineer (promisor): XXX

Commitment of service quality Article 3 In order to make the whole xx project have a good living environment and ensure the structural safety, normal use and neat appearance of the house, I make the following commitments:

1. I am the owner of the apartment of xx project. I have received the Decoration Management Service Agreement, House Use Manual, Owner's Temporary Management Statute, Owner's Manual and other documents provided by your property service center at the time of delivery or before renovation. I hereby declare that I have read the above documents carefully and promise to abide by all the provisions of the above documents.

2. Because of the need of decoration and decoration of the house where I live, I need to close the balcony or transform other parts, and I hereby promise as follows:

1. I have been informed of your center's suggestions on matters that may be affected by balcony closure in the shopping industry, including but not limited to safety factors such as non-uniform fa? ade of the community, falling objects from high altitude, and the impact on property rights;

2. We promise to carry out the construction in a unified and standardized closed way, without changing the material, color and shape. The specific closed way shall be subject to the logo in the attached drawings;

3. Promise that the original configuration objects, including sewer pipes, protective railings and gas pipelines, will not be affected or changed during the closed construction.

4. Promise to choose a professional balcony packaging company for construction, otherwise all safety responsibilities caused by installation will be borne by itself; It also promises that if other companies are selected for construction, the packaging company will accept the unified management of your company, including but not limited to the inspection of business license, construction qualification, material qualification certificate and construction performance. Otherwise, voluntarily assume all joint and several liabilities caused by it;

5. Promise that when the balcony is closed, if it involves the renovation of gas pipelines, it is necessary to choose a gas company for construction, otherwise the gas stoppage or personal injury caused by unauthorized renovation will be borne by itself;

6. Promise that after the balcony is closed, no additional overloaded items or decorations will be added, otherwise all responsibilities arising therefrom will be borne by yourself;

7. Promise that after the balcony is closed, you will not install any canopy, fence and other objects that hinder the unified specification, otherwise, your company has the right to dismantle or prohibit the above objects from entering the community, and all related demolition expenses or losses will be borne by your company;

8. Promise that when the balcony is closed, the installation position of the original reserved air conditioning hole and outdoor unit will not be changed;

9. Promise to waterproof the relevant parts when the balcony is closed, otherwise the leakage or the resulting property loss in the neighborhood will be borne by itself;

10. Promise not to add floors to balconies, balconies or indoors, or build awnings and houses illegally, and build or package them by yourself, and bear all consequences;

1 1. We promise to bear all economic and legal responsibilities for all personal injuries and property losses caused by wall modification, such as going to the Housing Authority to apply for safety approval of urban housing decoration structure, improper decoration (use) or illegal construction.

Commitment:

Year, month, year, two thousand xx

Service quality commitment Article 4 Anyone who chooses or orders our products can enjoy our all-round, professional and high-quality technical consulting services: according to the objective conditions of customers, choose the appropriate product model specifications and appropriate core numbers for reference; Provide cable laying conditions, ambient temperature, allowable current carrying capacity and thermal resistance coefficient of buried soil;

Provide technical data when wires and cables are short-circuited and the maximum temperature of cable conductors;

Remind users of precautions and construction methods during construction, and prohibit barbaric construction;

Provide the bending radius of traction during pole installation to avoid artificial damage to cables;

Provide sealing method to prevent the joint from being submerged.

Hereby promise

XXXXX cable co., ltd

In order to standardize the business activities of road passenger transport, maintain the order of road passenger transport market, ensure the safety of road passenger transport and protect the legitimate rights and interests of passengers, our company solemnly promises to the road transport management organization:

1. Abide by the Law on Work Safety, the Law on Traffic Safety, the Regulations of the People's Republic of China on Road Transportation and other relevant laws and regulations.

Second, abide by the relevant provisions of the safety law. Adhere to the guiding principle of "safety first, prevention first", and formulate and improve the safety production management system, including safety production operation rules, safety production responsibility system, safety production supervision and inspection, and safety production management system for drivers and vehicles. , and conscientiously implement.

1. Ensure the regular inspection and maintenance of passenger vehicles, keep the vehicles in good technical condition and ensure transportation safety.

2. Ensure that drivers and passengers are regularly organized for safety study and business training, so that drivers and passengers have good business knowledge, skills, professional ethics and safety awareness.

3. Ensure that the hired drivers and passengers are trained and qualified, hold relevant certificates (the driver has obtained the driver's license and qualification certificate suitable for the vehicle he is driving, and has no record of major traffic accidents within three years), and are healthy and competent.

Three, abide by the regulations on the administration of road transport industry, and obey the management of transportation departments at all levels, road transport management institutions and related units.

1, to ensure the intensive management and corporatization of passenger vehicles operated by the class line, and not to be affiliated with the operation.

2. During the operation of passenger lines, the company bears all operational risks. In case of operational difficulties and disputes, the company will solve them by itself, and properly arrange vehicles and employees. Need to coordinate with the competent authorities to solve, to reflect step by step, to ensure that there is no unauthorized shutdown, mob, contractor visits, skirt visits and other events that affect social stability.

3, to ensure that in accordance with the provisions of the operating period, the expiration of the operating period, take the initiative to withdraw from the passenger transport market.

4. Ensure that the road transport business license is not illegally transferred or leased, and the passenger transport management right is not transferred or transferred in disguise.

5, to ensure that strictly in accordance with the operation line approved by the transportation management agencies, to provide continuous services to the society, and shall not suspend or terminate the operation without authorization.

6. Ensure that all kinds of license plates and certificates of passenger vehicles are complete and effective, pay state taxes and fees on time, and insure passengers with carrier liability insurance.

7. Ensure that the materials submitted in the process of handling relevant business and reporting are true and effective.

Four, abide by laws and regulations, operate according to law, honest and trustworthy, fair competition, quality service.

1. Ensure that the vehicle does not exceed the speed limit or overtake, and the driver does not drive fatigue, discontinuously, drunk or illegally.

2, to ensure that the vehicle logo is unified, clean and tidy, and spray the name of the enterprise and the complaint telephone number at the designated location.

3. Ensure that drivers and passengers dress neatly, wear certificates, be polite, serve warmly, standardize their work and accept supervision.

4. Ensure that the car is clean and hygienic, and do not play unhealthy video programs such as violence and pornography in the car.

5. Ensure that passengers are not forced to take the bus, do not dump passengers, dump passengers to blackmail passengers, do not treat customers rudely, do not raise fares privately, do not negotiate maliciously, and drive safely and on time.

6. Effectively safeguard the legitimate rights and interests of passengers, ensure the safety of passengers, and strive to satisfy passengers.

Five, abide by the road transport emergency plan, in case of public emergencies, obey the unified dispatch, management and command of the people's government and relevant departments.

All the vehicles operated by our company, including the passenger cars declared this time, hereby solemnly promise:

If you violate the above commitments, you will voluntarily accept the punishment of the management department according to the regulations.

Commitment unit: Fengjie Xianghe Passenger Transport Co., Ltd. (official seal)

Signature of legal representative (signature)

XX，XX，XX，XX

Letter of Commitment on Service Quality Article 6 Letter of Commitment means that the promisor fully agrees with the offeror's offer and expresses it in writing. Usually, a contract is required to be concluded in writing, and its promise must also be in writing. The following is my commitment to hotel service quality. Let's have a look.

First, provide hotel, transportation (air tickets, train tickets) and tourism information in a timely and accurate manner, and plan and quote the service items you need at the first time.

Second, if you need to go to the scene in person, we will have someone to help you with your work.

Third, implement the terms of the agreement confirmed by both parties, and protect the legitimate rights and interests of both parties on the premise of ensuring the services you need.

4. Provide a meeting sign-in desk, assign a special person to assist the conference group to distribute information and handle relevant sign-in procedures.

Call in advance during the meeting, wake up in time, and let the delegates rest in peace.

6. Before the delegates leave the store, there will be a special person to help them check out, which will save everyone's time. At the same time, some delegates who check in or leave the store late will also go through the corresponding procedures.

Seven, during the meeting, according to the specific situation, provide some free rooms (1-2 rooms) for the meeting staff in due course.

Eight, free of charge to the important leaders attending the meeting to present flowers and fruits.

Nine, assist the conference group to arrange the venue and greening.

10. If you need to insert impromptu entertainment in the thank-you banquet, we can arrange the best programs, actors and musicians for you to enhance the atmosphere.

Eleven, provide free meeting tips, water cards and seat cards for the meeting.

Twelve, according to the actual situation, provide free airport and train station shuttle service, if participants need to return early, you can set up a return ticket reservation office in the corner of the hall.

Thirteen, if you need to provide souvenirs with local characteristics for the guests after the meeting, we will provide the necessary services and information, and help you buy.

14. If you need to provide a rare travel activity for your guests after the meeting, we will provide you with the best travel itinerary, visit the best scenic spots, arrange the best flight time, taste the most representative local food, the best tour guide, first-class drivers and tourist vehicles in good condition, and provide you with a suitable and fair price.

15. Public relations etiquette: Miss Yi Li (on-site etiquette reception, distribution of information, image display) performing arts (professional performance groups, optional programs) floating in the air (hydrogen balloon inflated) flower basket hosts (large, medium and small) (both men and women can) sign in the notebook (professional supplies) and take photos (professional photography companies, photographers).

16. printing design: many text publicity materials are not convenient to carry, and we are willing to solve the production work of these materials for our customers locally. Monochrome/multicolor business card making; Opinion questionnaire; Typing, copying and printing related materials; Production of colorful flags; Background card: It is made of plywood and imported fluorescent paper.

17. cargo transportation: if a large number of corresponding goods and equipment are needed in the meeting, we are willing to solve the transportation and handling problems of these goods for our customers. Transportation of small exhibits: transportation of display cabinets, tables and chairs, small equipment and small commodities; Transportation of large-scale exhibits: transportation of large-scale instruments and large-scale articles; Transportation of special exhibits: transportation of chemical supplies, medical supplies and complex articles; Long-distance exhibition transportation: long-distance exhibition transportation; Exhibits transportation: promotional materials, printed materials and commemorative gifts transportation: precious exhibits transportation: computers, servers, pianos and other valuables transportation.

18. Distribution of goods: Dishes: If the conference group needs daily necessities such as cigarettes, drinks, mineral water and food during the meeting, we can purchase: office supplies: office supplies needed during the meeting of the conference group: commemorative gifts: providing services such as consultation and selection of gifts and tourist souvenirs. Yunnan ethnic costumes: If guests can wear uniform and most distinctive Yunnan ethnic costumes, they will have special feelings and influences on the outside world (others): Travelling bags: Travelling bags printed with patterns and characters designated by the conference organizers will not only help guests to load things, but also have commemorative significance; Notebook: Notebook with special commemorative significance, which allows customers to remember the organizers of this event and meeting.

Translation services: Chinese-English interpretation, Chinese-Japanese translation, Chinese-Korean translation, Chinese-Russian translation.

20. Booking service: book discounted air tickets for major airlines and corresponding major routes; Free hard sleeper (seat) tickets for return trains all over the country.

2 1. postal express: documents include printed matter, letters, postcards, delivery and consignment of large and small packages.

Twenty-two, car rental: free full-time self-driving transfer; Car service will be provided during the conference, and the price will be favorable. Toyota van, Iveco, Jinlong CMB (bus), Sweden Volvo, South Korea Hyundai (Daewoo), Germany Casbauer and other imported luxury buses and various brands of mid-to high-end cars for you to choose from.

Twenty-three, medical care: if the customer needs it, we can send a doctor with the group to ensure the health of the guests during the meeting.

24. Our agency will carry out corresponding insurance in personal accident insurance according to the People's Republic of China (PRC) Tourism Regulations (regardless of the nationality of the guests).

Twenty-five, according to the wishes and requirements of customers, our agency plans, organizes and implements the reception work of the conference to meet the needs of conference customers to the greatest extent; Maximize the quality of conference reception services.

Service quality commitment Article 7 Our company hereby solemnly promises to the society and users:

Our company will strictly fulfill its contractual obligations, deliver goods on time, and provide users with quality products and services. Under the normal use of users, if product quality problems are found, our company promises to send technicians to the site for confirmation after receiving user information (within 6 hours in the main city and 0/2 hours in the suburbs/kloc-). If it is a quality problem, we will repair or replace it free of charge in time. Except for force majeure and user's responsibility, all expenses will be borne by us. Users are not satisfied with the quality and the service will not stop.

Our company is an ISO900 1 international quality system certification enterprise, ensuring that our products are all qualified products after inspection, and all quality indicators are higher than the current national standards, so as to better serve users.

XXXXX cable co., ltd

Service quality commitment Article 8 All kinds of wire and cable products produced by our company meet the relevant standards of wire and cable industry or the technical specifications stipulated in the buyer's contract. The quality guarantee period of our cable products is one year from the date of cable delivery and acceptance. During the warranty period, when the cable has quality problems under normal operation conditions, which are verified by the quality supervision department to be caused by our company, our company implements the system of "three guarantees" and "one guarantee" (return, replacement and repair, to ensure the provision of qualified products and good services for users); During the installation process, when the user installs according to the installation procedure, the company will solve the quality problems of cable products free of charge in time. Hereby promise

XXXXX cable co., ltd

Commitment to service quality Article 9 This unit warmly serves users and promises to do the following, so please ask customers for supervision:

1, conscientiously implement the regulations on the management of motor vehicle maintenance industry, and make relevant records and pricing sheets for the vehicles to be maintained through diagnosis and inspection before maintenance, which will be signed and recognized by users.

2, in the process of maintenance, found that the need to increase maintenance projects, timely contact with users, explain the situation, get the user's reply to the construction, give users a warm and patient explanation.

3. Strictly implement the technical specifications and standards for vehicle maintenance, and do not violate the rules, reduce the leakage of work items, repair scrapped vehicles, assemble vehicles with maintenance parts, and repair vehicles with fake and inferior parts.

4, not according to the publicity of maintenance projects and charging standards, included in the project agreed with customers to charge.

5. Provide all-day maintenance service and 24-hour emergency assistance service. The service hotline is 05 1 1-88880966. Towage and service fees are free in urban areas.

6. Track the maintenance vehicles, and implement the warranty period system after the vehicles are delivered. During the warranty period, due to the quality of maintenance, the unit is responsible for timely and free maintenance.

Customer complaint acceptance system

1. When customers have opinions or objections to the service quality, maintenance quality and maintenance cost settlement of our unit, they can complain to our unit by phone or in writing on the spot or afterwards. Complaint Tel: 88880966

2. After receiving the customer's complaint, our company will immediately investigate and deal with it, give a reply within 24 hours, and explain the reasons to the customer in detail.

3. If the customer is not satisfied with the unit's reply or has any objection, he can complain to the management department of automobile maintenance industry.

Complaint telephone number: 0511-85237375 0511-96520.

Charging standard and cost calculation method

Enterprise name: Zhenjiang Jiangyang Auto Repair Co., Ltd. Category: Class II

Maintenance fee = working hours fee+material fee+processing fee+maintenance diagnosis fee+testing fee+other fees.

Man-hour quota of main vehicles

Public parts price announcement

The painter's responsibility

1, establish the awareness of safety and fire prevention first, and paint the room clean. 2, paint vehicles should be carried out in strict accordance with technical standards and operating procedures. 3. Ensure the paint quality and reduce the consumption of auxiliary materials. 4, do civilized painting, painting tools clean and tidy. 5. Don't move the vehicle at will. It is forbidden for driving without a license cars to move the vehicle. 6. Pay attention to environmental protection and keep the ground clean.

Job responsibilities of mechanics

1, vehicle maintenance should be carried out in strict accordance with technical standards and operating procedures. 2. Use tools correctly. 3, establish a safety concept, careful maintenance. 4, tools neatly, keep the ground clean. 5, put an end to waste, reduce the consumption of accessories.

6. Without a driver's license, it is forbidden to drive and move cars, and vehicles are not allowed to move at will.