Traditional Culture Encyclopedia - Traditional culture - What are the advantages of intelligent customer service robots compared with traditional customer service methods?
What are the advantages of intelligent customer service robots compared with traditional customer service methods?
The application of scenario-based multi-service robot and customer service in enterprises has the following advantages:
1, dialogue: respond quickly and accurately, easily deal with massive consultation, and filter a large number of repeated simple questions; 24-hour online saves labor costs.
2. Man-machine cooperation: manual customer service cooperates with robots to improve service efficiency; Robots assist newcomers to get started and intelligently guide customers to help themselves.
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