How to release headphone mode

If you are using a Vivo phone, Super Audio sound support for external playback, some models (such as iQOO 5 Pro) support headphone mode, you can go to Settings - Sound and Vibration/Sound, Vibration and Mute Keys - (Audio Sound) - Super Audio to see, subject to the actual display.

If you encounter a situation where you don't have headphones plugged in but it shows that the headphones are connected, you can refer to the following processing methods:

1. If the device is damaged by a fall, and the headphone hole is filled with liquid and dust, it may affect the function of the headphone hole, so please bring the device to the customer service center to test it; address of the vivo customer service center: go to the official website of vivo/vivo mall APP--My The - outlets query, select the current city to get the address and contact information of the service center. It is recommended that you call ahead before you go to avoid running on empty, plan your trip reasonably, and travel safely.

2. Please try plugging and unplugging the headset once to make sure the headset icon is back to normal. If there is still a headset icon, try restarting your phone to check;

3. If the device uses a Type-C headset port, please confirm whether you are using a one-to-many charging cable or an unofficial headset adapter cable, which may be incompatible with the device and lead to an abnormal display of the headset icon, and we recommend that you disconnect the device to check this.

4. If the above methods fail to solve the problem, please back up your device data in advance and bring your device and proof of purchase to the Vivo customer service center for testing.