What is the key to the long-term operation of home care services? How can the elderly get a caring quality of service?

According to your questions, now XX community home care services to carry out a summary of the recommended to you:

First, strengthen the platform construction, the groundwork to further consolidate

1, consolidate the basic service work. Since the establishment of the community home care service center, my community has been with an enthusiastic social welfare cause of the boss as the development of home care service partners, and the community home care service center as a community service center under a specialized community home care service project development, guidance, management and supervision institutions. The community through the full exploration and utilization of service resources within the jurisdiction, the establishment of service outlets, signed a service agreement, the community gradually establish and improve the "social investment, community supervision and management, paid, low-paid and unpaid combination of service recipients to sign the authentication," the management and operation mode, to provide a full range of multi-level services for the elderly. At the same time, the community also opened a community service for the elderly 24-hour service hotline, the community elderly can easily enjoy a full range of professional services anytime, anywhere by dialing the phone, truly "small things do not go out of the community, big things someone to help". Our home care service is under the guidance of this business philosophy to establish and improve, and now my community has established a relatively complete community home care service platform. Community home care service center through more than a year of operation, we summarized a set of "social investment, community supervision, business management, market operation" of the community home care service model.

2, highlighting the support platform construction. As the community home care service center is to social welfare undertakings, although the urban financial subsidies given to the funding, but for the maintenance of the entire service center is still stretched to the limit in terms of operation. In order to consolidate the community home care service center this work platform, full of excavation and play the role of the platform, the community on the one hand and the service center to actively find ways to publicize and promote the service center to the outside world to increase the visibility of the service center, on the other hand, by actively seeking support from higher authorities, mining market information for the service center to introduce the computer training courses for labor and employment, employment training for people with disabilities and other projects, the service center has not only received economic benefits, but also the economic benefits of the service center. The service center not only received economic benefits, its operational status has also been greatly improved,

3, standardized management service content. In order to allow elderly friends to enjoy more high-quality, more intimate services, the community in the annual basic situation of the elderly account was gradually updated, the community also further standardized the community home care services, the service agreement signed by the service outlets are clearly stipulated in the terms of the provision of services. For example, the community on the White Tote Service Center to provide meal services, nutritional recipe standards, hygiene, door-to-door meal delivery time, care of specific projects have made detailed provisions to further standardize and improve the content of the services of the elderly at home. Not only that, for the elderly around some specific problems, the community is also trying to solve. On the eve of this year's Spring Festival, the community learned that 80-year-old Feng Zuyi, who lives in No. 13 Lily Lane, the roof beams of his house collapsed, and immediately organized professionals to repair the old man's house, so that the old man can spend the New Year in peace and quiet. Every New Year's Eve, the community staff will personally do a hearty meal for the elderly, and and the elderly together *** words chat, together *** over the festivities, these make the elderly feel very warm, the community as their own home.

Second, deepen the service program, the service field to further expand

Since last year, my community within the jurisdiction of the establishment of eight home care professional service outlets, to carry out the community health care, legal aid, recreation and leisure, computer Internet access, book reading, shopping items, pay the phone bill, home appliance repair, housing trusteeship, home delivery, barber, typing, printing and so on 17 services, but through more than a year of actual practice, the community has been the first time in the world that the community has been a part of the community. Services, but through more than a year of actual operation, but also listened to the views and suggestions of many elderly people, we found that the elderly friends need more than just satisfied with the basic life services, they need to be closer to life, closer to reality, a wider range of multifaceted services. To this end, the community through visits to understand, through the excavation of invisible resources, this year, the community successive new expansion of five services, involving the elderly financial management, art appreciation, psychological counseling, film appreciation and so on several aspects of the community's home care services to a new level.

Community financial management training courses for the elderly. In response to the lack of investment and financial knowledge of the elderly, to reduce the risk of blind investment and financial management of the elderly, this year, the community and the China Merchants Bank Changsha Wuyi Road Sub-branch cooperation to open a "community financial management training courses for the elderly", for the elderly to regularly carry out how to scientific financial management, analysis of financial products and other courses. Since the first half of the year, the community organized two financial management training, participating in the training of the elderly are happy to say, "After attending the training course, they have become smart."

Community art appreciation activity room for the elderly. For some of the elderly friends love painting and calligraphy art, the community and the Xinglan Hall Art Museum (the province's quite famous art museum) cooperation to open the art appreciation, calligraphy and painting training courses for the elderly and other projects, and the Xinglan Hall as a community of the elderly art appreciation activity room, regularly organize interested elderly friends to visit the Xinglan Hall of art, and ask the experts to explain in detail for them to improve the level of their art appreciation. At the same time, the community also specializes in calligraphy and painting training courses in Xinglan Hall, further enriching the daily life of elderly friends.

Theater for the elderly. In view of the reality of the poor cultural life of elderly friends, the community signed an agreement with the Wangfujing Cinema, the opening of the elderly film special, regularly organize the elderly friends to enjoy the film free of charge. At the same time, the community also cooperated to do a good job of watching the film during the convenience of the elderly and other humane service work. Since July this year, the community has organized to watch the "Tokyo trial", "crazy stone" two films, each time a full house, none of the elderly friends left the scene in advance, this service is warmly welcomed by the majority of elderly friends.

Family problems psychological counseling, guidance service station. For the elderly in their daily lives in some common family conflicts, such as mother-in-law and daughter-in-law to get along with each other, living habits, ideological concepts of the generation gap, the community and the International Association of Family Guidance Station specifically for the opening of the family problems of psychological counseling, guidance services, and the opening of a hotline to solve the elderly in dealing with the family problems encountered in some of the problems and troubles.

Community Bonsai Flower Guidance Station. In response to the status quo of the elderly friends of the lifestyle is relatively single, the community first mobilized the jurisdiction of hobby bonsai flowers elderly friends to carry out a "senior show gardening" bonsai flower exhibition activities, through the residents of the masses voted "my favorite bonsai", to stimulate the elderly friends to plant green plants, and to promote the development of the community's bonsai garden. The community has also set up a special committee consisting of representatives from the community and the elderly. At the same time, the community has also set up a special "Community Bonsai Flower Guidance Station", which consists of elderly friends with certain experience in bonsai cultivation, and is responsible for providing technical guidance and services to novice bonsai growers. Through the development of this activity, the community hobby planting more and more elderly friends, they see the green, community green has been further improved.

Through the targeted expansion of the service area of home care, the community for the elderly friends to provide the project is also gradually rich and diversified, and now my community services from last year's 17 to 22, these humane service projects in line with the daily life of today's elderly friends, by the area of the elderly friends of the warm welcome and unanimously praised.

Three, refine the assessment and evaluation, the work mechanism is further improved

1, regular questionnaires. In order to further understand the views and suggestions of elderly friends on the work of the community home care services, the community every six months on a regular basis to extract 50 elderly people to carry out a home care services questionnaire survey, through the questionnaire, the community to further grasp and understand their true ideas and their deepest service needs. At the same time, the community will also summarize the questionnaire in a timely manner to the service outlets for feedback, which is conducive to the promotion of the community home care service level and quality of work.

2. Quarterly assessment. In order to standardize and improve the management of my community home care service outlets, for the community of the majority of older people to provide more standardized, more quality, more humane home care services, the community developed and implemented the "community home care service outlets assessment and evaluation of the implementation of measures. At the end of each quarter, the assessment and evaluation team of community home care service outlets holds a special meeting to assess and evaluate the service outlets, and the assessment and evaluation takes the form of service users' evaluation (accounting for 50% of the assessment and evaluation), community evaluation (accounting for 30% of the assessment and evaluation), and self-assessment of the service outlets (accounting for 20% of the assessment and evaluation), and the score of the assessment and evaluation through the comprehensive assessment and verification is taken as the result of the assessment in each quarter. Through a period of operation, the "Implementation Measures" has achieved certain results, the service outlets of the service consciousness and competitive awareness of further enhancement of the service content, fees and service procedures have been further standardized, the quality of service and service level has been further enhanced.

3, the end of the quarter list publicized. Community assessment of service outlets, the assessment of the assessment of more than 95 points assessed as "star service outlets", the assessment of the assessment of more than 80 points assessed as "qualified service outlets", less than 80 points in the assessment of the assessment of the assessment of the "worst service outlets". "Worst Service Outlet". The "Star Service Outlet" and "Worst Service Outlet" are limited to one per assessment, and a mobile license plate system is implemented and publicized. The assessment was evaluated as "star service outlets", the community will be awarded the "star service outlets" of the red flag, and reward cash 100 yuan. The assessment was evaluated as "the worst service outlets", the community will be listed as "the worst service outlets", and ordered to rectify the deadline, where the cumulative total of two times a year was rated as "the worst service outlets "The community will eliminate the service outlets and terminate the cooperation agreement with the outlets it signed.

Fourth, the hardening of business training, the quality of the team to further enhance

1, regular skills training. In order to make the area elderly friends can enjoy a more quality and more complete home care services, the community and labor security station for the elderly service personnel to carry out computer, home services, maintenance and other professional skills training more than ten times, and to hire experts on-site training guide. Participants in the training must participate in the unified organization of the street labor security station training completion examination, the examination to continue to retain, the examination will no longer be employed. Through regular professional skills training, the community for the elderly service personnel to significantly improve the quality.

2, the selection of "service star". The community not only selects "star service outlets" at the end of each quarter, at the same time, the community carries out the selection of "service stars". The selection of "service stars" takes the form of selection by service recipients. At the end of each quarter, the community randomly selects forty elderly people and lets them select their most satisfactory service personnel for the elderly. Through the selection, the community of the selected "service star" awarded certificate of honor, and give a certain amount of financial incentives. This initiative to further stimulate the old service personnel to the competitive awareness of the community home care service level and service quality to further enhance.

What we have done is not enough, in the future, we will be in the higher civil affairs departments under the guidance of the work of the home seriously sum up the experience of the elderly, broaden the service outlets and service projects, improve the home nursing service outlets assessment mechanism, to further enhance the level of service and quality of service, so that the elderly friends can be old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, and old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old, old. Warm home.