How to solve the problem of low user retention and weak stickiness in traditional e-commerce?

To understand the nature of business, to retain customers or attract more customers, you need to do:

01- Improve the customer experience, including product technology enhancement, product quality enhancement, sales experience enhancement, after-sales service enhancement ...

02- Reduce customer costs, including monetary costs, time costs, energy costs, heart costs and so on.

If you are in the above two aspects, the combination of better than competitors do, you can retain customers, e-commerce is just a selling channel.