What are the skills of hotel management?

1. Improving employees' welfare, including dormitory and employees' meals, enriching employees' spare time life can improve employees' work enthusiasm.

2, save energy and reduce consumption, reduce unnecessary consumption. Hotel is a big consumer industry, and the daily energy cost of tens of thousands, plus the consumption of cleaning supplies and disposable supplies in rooms, is a very large cost. If we take measures to save energy and reduce consumption, we will save a lot of money every month.

3. Add special services and personalized services. Hotel is a very competitive industry. Guests stay in the hotel at will, so the first impression of the hotel is very important. Increasing the hotel's characteristics and personalized service can attract guests, repeat customers and more tourists.

4. Logistics support, logistics work is very important for the hotel. Hotels need to consume many items every day, such as drinks, food raw materials, disposable items, spices and so on. If the logistics work is not done well, these items will be out of stock, which will affect the operation of the hotel. Therefore, to ensure the logistics of the hotel, we must first ensure that the supply of daily consumables in the hotel cannot be interrupted.

5. Provide quality services. In this way, word of mouth is one of the important ways for us to expand customer resources.

6. Strive for cooperation with several major travel agencies and strive for team customers. Team customers are the guarantee of long-term interests and the guarantee of improving occupancy rate. In this regard, it is necessary to provide preferential treatment to team customers and be financially convenient. In addition to travel agencies, I think other travel agencies that often organize groups also try their best to fight for it. Of course, this requires the efforts of managers and hotel marketing teams.

7. In the development of customer resources, VIP customers should be given some corresponding preferential policies and personalized services, so that VIP can enjoy exclusive honor here. Let these people feel that they are not a mass group. For some long-term and important VIP customers, the price concessions are insufficient, and humanized services (legal services, of course) are needed to make important customers feel different, which is very important to ensure the occupancy rate in the off-season.

8. Do a good job in hotel service marketing. Now hotel marketing should be carried out through TV, newspapers, brochures and other ways, especially using the advantages of the network to carry out marketing and advertising in the website forums that everyone often goes to. For example, forums, post bars, Zhihu, Weibo and so on.

9. The front desk is the image representative of the hotel and the window of the hotel, and its position is very important. For the front desk staff, it is required to do a good job in accordance with the prescribed procedures and treat every customer who comes to the hotel with a smile, even if they come to borrow the toilet.

10, do a good job in employee training. The competition of service quality among enterprises is mainly the competition of employee quality. It is hard to imagine that employees without good training can have high-quality service. Employees are required to be aware of their thoughts and actions.