Help with case studies in administration

I'll start with a story about the red "fixed button"! As we all know, every big shopping mall, every large gathering of people, and even some small places, everywhere you can see a red button on the wall, as long as you knock off a small piece of glass and press it, instantly the whole place will turn into a pool! And it's cutting off all mains power! If there is no fire, how much damage and impact, but it is not so mysterious, can be seen everywhere, any person can go to press! Why? Because a button saves lives, and there is no "power" or "money" in life! I believe you understand the reasoning behind this!

This case shows that there is a serious hierarchical division in the organization, and it is possible that their employee regulations have a clause that says "Under no circumstances shall the announcer broadcast any speech that directly affects the customer's shopping status" if it is "Except in special circumstances, the announcer shall not broadcast any speech that directly affects the customer's shopping status". If it is "Except in special circumstances, the announcer shall not broadcast any speech that directly affects the shopping status of customers", what is the effect? In fact, the broadcaster should not be blamed entirely, for she may also be in a state of extreme nervousness and unable to analyze the situation effectively for a short period of time! This is also a serious indication of how important the quality and psychology of the staff is!

If I were a manager

Division of positions:

The quality of all aspects of the staff and the heart to divide the position, the staff's state of life on weekdays and the training of the staff to pay more attention to and effort! Avoid the emergence of dangerous situations employees can maintain the psychological state and self-help knowledge!

Self-help knowledge:

Require employees to strengthen self-help knowledge, awareness of dangerous situations, training and guidance work! To do inside all know! Training personnel including all levels of personnel!

Disaster prevention equipment:

In fact, the main failure of this case is that the disaster prevention equipment is low or inadequate! Those who have had earthquake and fire self-rescue training know that such a situation is to press the alarm first, then notify, and then the next is the form of technology (such as water cannons, water cannons, water sprinklers ...) The next step is to use technology (e.g. water guns, water cannons, water jets...) to fight the fire! This process takes no more than 60 seconds / 1 minute! So for this aspect of the equipment to actively cooperate with the fire police to coordinate the processing!

I hope to help the general manager you! I am also a mall assistant manager!