The difference between Internet business model and traditional business model

There are three differences between the Internet business model and the traditional business model:

1. Use different media:

The biggest difference between traditional business model and e-commerce model is that the borrowed media are different. E-commerce is a business model developed on the basis of the Internet, which can bring low cost and high efficiency to settled enterprises. Traditional business models are mostly offline, and the transmission of information is not as convenient as the Internet model.

2. Different profit models:

(1) The traditional business model needs a product first. When the product is developed, it needs to be put on the market. Every product has a certain period, such as production period, growth period, maturity period and decline period. In the early stage, it wanted to open the market. At this time, the product's popularity is not high, and it needs to invest a lot of money to build a brand and use the brand to drive the product.

(2) Internet business model focuses on traffic. Many internet companies seem to have no products in the early stage, but they know how to gather users. When you have a large number of users, you can interact with users, understand their needs and develop products according to their needs. More importantly, let users fully participate and develop products according to their own ideas.

3. Different customer service systems:

(1) With the change of users' communication mode, the customer service system under the traditional business model is facing the challenge of diversified services, and its disadvantages are increasingly exposed. On the one hand, the traditional operation process of enterprise customer service relies heavily on manpower, and relying on customer service personnel to answer calls or questions through web pages is not only inefficient, but also costly for enterprises.

(2) Cloud customer service in the Internet business model is not, because customer service is more efficient and the input cost is lower, especially because it has the characteristics of omni-channel integration and supports mobile applications, and its advantages are more obvious. Enterprises can use cloud customer service tools to let customer service personnel handle customer requests from various channels anytime and anywhere on pc and mobile. At the same time, cloud customer service is easy to deploy and pay on demand, which can effectively reduce the cost of enterprises.

References:

People's Daily-People's Daily New Media Watch: Free, Business Model in the Internet Age

References:

People's Network-What is the new business model in the Internet age? They gave the answer.