Classification of logistics quality

Classification of logistics quality

Logistics quality (Logistics Quality) Logistics quality refers to the quality of logistics goods, service quality, quality of work and engineering quality of the general term. Logistics quality should be a dual concept, it is not only a modern enterprise according to the laws of logistics operations determined by the quantitative standards of logistics work, and more should reflect the logistics services to meet the degree of customer expectations. It is mainly divided into commodity quality, logistics service quality, logistics work quality, logistics engineering quality and other categories. How to measure logistics quality is the focus of logistics management. Logistics quality assurance first established in an accurate and effective quality measurement mainly from the logistics time, logistics costs, logistics efficiency to measure three aspects.

1. Commodity quality

Commodity quality refers to the delivery process of goods to the original quality (quantity, shape, performance, etc.) to ensure that as far as possible to avoid breakage, and modern logistics due to the use of circulation processing and other means to improve and enhance the quality of goods.

2, logistics service quality

Logistics service quality refers to logistics enterprises to provide services to users, so that the degree of user satisfaction. For example, many TPL companies are now using GPS positioning system, which enables customers to track the delivery of goods at any time. Due to the continuous improvement of information and logistics facilities, the quality of service of enterprises to customers is bound to continue to improve.

3, logistics quality

Logistics quality of work refers to the logistics services in all aspects of the various types of work, the specific quality of the work of each position. This is relative to the internal aspects of the enterprise, is the internal control of logistics quality under certain standards.

4, logistics engineering quality

Logistics engineering quality refers to the logistics quality system as a system to examine the system, with the viewpoints and methods of system theory, the factors affecting the quality of logistics analysis, planning, and effective control. These factors are: human factors, institutional factors, equipment factors, process method factors, measurement and testing factors and environmental factors.

Measurement of logistics quality

How to measure logistics quality is the focus of logistics management. Logistics quality assurance is based on accurate and effective quality measurement.

Roughly speaking, logistics quality is mainly measured from the following three aspects:

1, logistics time

The value of time in the modern social competition is more and more prominent, who can ensure the accuracy of the time, who will get the customer.

Since the `important goal of logistics is to ensure that goods are delivered in a timely manner, time has become an important factor in measuring the quality of logistics. However, in the transportation of goods, China's current transportation management system to a certain extent restricts the efficient connection between different modes of transportation, slowing down the speed of logistics. Thus, the improvement of logistics quality also depends on the improvement of the general environment of logistics.

2, logistics costs

The reduction of logistics costs is not only a source of profit for enterprises, but also an effective way to save social resources.

In all sectors of the national economy, due to the different degree of dependence on transportation of products in various sectors, the proportion of transportation costs in the production costs are also different. Considering the overall cost of the logistics industry, relevant information shows that logistics costs account for the proportion of the total cost of goods, as reflected in the books has been more than 40%.

3, logistics efficiency

Logistics efficiency for the enterprise, refers to the logistics system can meet the customer's requirements under a certain level of service, but also refers to the overall construction of the logistics system. For society, measuring logistics efficiency is a complex matter. Because the logistics process in social and economic activities is very complex, the content and form of logistics activities are different, different methods must be used to analyze logistics efficiency.

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