Mr. Zhuang, what are the problems in the service and management of this hotel?

I'm sorry, because I can't understand the details of hotel service and management, I can only provide some general suggestions on possible problems:

1. Service quality: If customers frequently complain about poor service, such as indifference of waiters or unclean rooms, it may indicate that there is something wrong with the service quality of the hotel.

2. Staff training: If new employees don't understand the workflow or customer service, it may lead to low service efficiency and even customer dissatisfaction.

3. Facilities maintenance: If there are problems with the hotel's hardware facilities, such as improper maintenance of elevators, air conditioners and other equipment, this will affect customers' perception of the hotel.

4. Health and safety: If the hotel's health and safety standards are not up to standard, such as dirty toilets or outdated fire-fighting facilities, this will have a negative impact on customer satisfaction.

5. Customer Service: If the hotel lacks attention to customer needs, such as not providing enough children's toys, or not providing non-smoking rooms, it will affect customer satisfaction.

6. Price and value: If customers feel that the price of the hotel is too high and the services provided cannot match the experience, then this may mean that there is something wrong with the hotel's price strategy.

These are just some possible problems, and the specific problems need to be determined by the hotel management through collecting customer feedback and regular inspection.