What personality characteristics should you have to do after-sales service?

1, Patience and tolerance: After-sales service usually faces complaints, so it is necessary to answer customers' inquiries properly and reasonably, and satisfy customers' requirements as patiently as possible. Patience and tolerance are the essential characteristics of after-sales service personnel; 2. Responsibility and composure: After-sales service is not only related to the immediate interests of customers, but also the window of good corporate image and the embodiment of corporate reputation. We should not only reasonably safeguard the interests of enterprises, but also try our best to solve problems for customers, have a sense of responsibility and mission, be able to handle it calmly, not aggravate customers' emotions, and give customers trust and understanding; 3. Intimacy: No one wants to communicate with people who are as cold as ice, keep a good posture and expression, and use soft language to make customers relax and feel happy, so as to solve problems better.