The epidemic has led to the widespread use of "contactless services". What are the disadvantages of this service?

This epidemic has also led to the development of many new ways of life or services. Contactless service? Is one of them. Non-contact service refers to providing customers with services without face-to-face contact, such as hotel takeout, which is delivered to the door of each room through intelligent robots; There is also the takeaway of the US Mission, so you can choose to leave it downstairs or at the door. Therefore, non-contact service can actually reduce the contact between people and reduce the risk of epidemic spread, but this service method also has some disadvantages.

First of all, contactless service means that there is no face-to-face communication between service providers and customers. Then, if there are some personalized service requirements or product problems that you want to feedback, you can't get a timely reply. Therefore, this creates an obstacle to information communication between service providers and consumers. Previous studies have also shown that foreigners prefer to communicate by email. When they have questions and wait for a reply, they will send emails. But China people prefer to solve it as soon as possible, including face-to-face communication or telephone communication, which are their preferred ways. Therefore, contactless distribution cuts off this communication channel between service providers and customers.

In addition, in the absence of both parties, if there is a problem during the handover, it is difficult to determine the responsibility. For example, after the delivery process, the merchant has reached the non-contact service point and put down the goods. However, the customer found the goods damaged after receiving them. I don't know if it's because there was something wrong with the delivery, or when it was placed in the middle point, or because the customer accidentally damaged it after receiving the goods and then blamed it on the merchant. Therefore, if there is no face-to-face inspection on the way to re-delivery, if there is a dispute in the middle, it will be more difficult to identify the responsibility.

Finally, because the non-contact service reduces the communication and exchange between people, it also reduces the warmth and temperature between people. If it is interpersonal communication, it can convey more goodwill or provide personalized service, which can be adjusted according to the needs of customers. However, if they are all non-contact service methods, they all face the goods coldly, which may reduce the communication between people.

To sum up, I think that on the one hand, non-contact service has obstacles in feedback communication, and it is difficult to determine the responsibility for problems with commodities, and finally there is less warmth between people. However, under the current epidemic situation, non-contact service is undoubtedly a better service mode, which can ensure the safety of both parties.