How to treat the consumer complaint platform? What role does it play in safeguarding the interests of consumers?

Now the network is more and more developed, so more and more people choose online shopping. However, because online shopping can't see the actual appearance of goods, there must be risks. Some businesses even cheat consumers, shoddy, and confuse the real with the fake. At this time, the consumer complaint platform has played a very good role in protecting the rights and interests of consumers. ?

However, the consumer complaint platform has advantages and disadvantages. If consumers use it correctly, they will complain to the complaint platform in time in the face of cheating, irresponsibility, shoddy and other behaviors that harm consumers' rights and interests. Not only can you protect your legitimate rights and interests, but you can also punish black-hearted businesses and reduce the occurrence of similar incidents in the future. Therefore, although the image of the consumer complaint platform is small, it is of great significance. It has played a very good role in maintaining the correct operation of online transactions. ?

But if consumers make false complaints or threaten businesses with complaints, it will give some benefits. It will have some very bad effects and will also undermine the correct operation of online shopping.

In terms of effect.

Generally speaking, the consumer complaint platform plays a very good role in safeguarding the interests of consumers. For example, if the merchant fails to deliver the goods within the guaranteed delivery time, there is a malicious delay in the delivery time, which directly damages the rights and interests of consumers. At this time, consumers can complain about the store to the complaint platform, and the relevant departments of the platform will also help solve the problem. ?

Not only this kind of incident, I believe many people have seen the loss of goods in the express delivery process during the online shopping process. It shows that it has been signed for, but obviously it has not been received. In fact, this kind of problem also has a related complaint platform, and sometimes the courier point and the seller will toss each other. At this time, you can post a complaint through 12 135, and it will be resolved in time.

In fact, the role of consumer complaint platform in safeguarding consumers' interests goes far beyond this. Reasonable use will better safeguard consumers' own rights and interests.