Selected articles on bank work experience

Work is work in a small sense and faith in a big sense. Everyone has everyone's world outlook and career outlook, and a suitable job is very important to everyone. The following are some sample articles of bank work that I have integrated for you!

Selected Works of Bank Work Experience (1)

The times are changing, the environment is changing, and the work of banks is also changing. Every day, new things appear and new situations happen, which requires us to change ourselves, better plan our career, learn new knowledge, master new skills and adapt to the changes in the surrounding environment. Now CCB is working hard to further strengthen the management of counter services, improve the quality of counter services, shape the good corporate image of CCB's state-owned commercial banks, and promote and upgrade the whole bank.

Seeing the great potential of CCB's development has increased the sense of urgency of our own business development. Below, I will check myself and talk about my own ideas in view of the shortcomings put forward by Director Zeng in our daily work.

The service work of the bank requires us not only to have full enthusiasm for the work, but also to have a heart of pursuing perfection.

In fact, customers are the "examiners" we face every day. If our bank employees are lazy, sloppy, even cold and stiff every day, think about it. Will you respect the staff at the counter? Answer questions, smile, be polite, amiable, noble and elegant, dignified and generous, leisurely and impeccable.

These are our service specifications. Ask yourself how much we have achieved in these specifications. The attitude of customers towards you is actually a mirror of your own words and deeds. Don't always find fault with the mirror, but reflect on where the people in the mirror are not good enough and where they need to be improved.

As a desk clerk, I reflected on the shortcomings raised by Director Zeng. Because of my working years and age, I cherish my present job. I think I am proficient in my business ability at work, and I can handle daily business quickly and skillfully. I can be careful and patient, work hard, communicate with customers, resolve various contradictions, and sometimes I will inevitably meet unreasonable customers. I can tolerate and understand him, and finally I can get the understanding and respect of my customers.

The disadvantage is that the standing posture may not be up to standard. I will always remind myself to correct it in my future work.

There is also an effective suggestion as an old employee who has feelings for CCB. At present, the queuing phenomenon of branch customers is serious, and it feels chaotic when entering the door. I suggest setting up a lobby guide to actively answer customers' questions and guide customers to go through various procedures quickly. The establishment of the comprehensive counter will reasonably connect and unify the public business and private business, improve the efficiency of tellers in handling business, and alleviate the pressure brought by customers' queuing to some extent.

I will consciously strengthen theoretical study and professional knowledge study in my future work, and learn from my colleagues around me, so as to further improve my knowledge, especially my business knowledge, and comprehensively improve my comprehensive business knowledge. Carry forward the advantages and make up for the shortcomings in the guidance and help of leaders and colleagues. Improve the ability to perform their duties, and strictly demand to train themselves into a comprehensive bank employee.

Selected Works of Bank Work Experience Part II

The competition in financial industry is a kind of reputation competition and service competition. Whoever has a good reputation and good service can better meet the needs of customers and occupy more markets. Banking service embodies the management level of the bank, breeds its own culture and the mental outlook of its employees, and presents a brand to the public. So how to achieve this goal? The author believes that as a service industry, service is the foundation of banks. Only by constantly enhancing service awareness, changing service concepts, strengthening service measures, starting with service quality, service means, service content, service attitude and service environment, and paying close attention to quality and civilized service, can the overall level of quality and civilized service be improved. First, a full understanding and understanding of service is the driving force for the development of high-quality and civilized services.

Service is a management. The improvement of high-quality civilized service level must rely on strict, standardized and scientific management, which can promote the improvement of high-quality civilized service level. High quality and civilized service reflects the management level of a bank. Therefore, banks should strictly rely on the management system in the process of implementing the strategy of high-quality and civilized service. Including work code, dress code, gfd, civilized language, telephone language, etc. These must form a system, become a code of conduct for employees, and be strictly enforced.

Service is a kind of culture. The construction of banking service culture system includes: employees should have the service spirit of love and dedication, the moral values of service first, the pragmatic spirit of selfless dedication and unity and hard work, and the resulting idea of "helping each other in the same boat" and pride as bank employees. This kind of enterprise spirit with industry characteristics can make bank employees establish risk awareness and interest awareness, thus giving full play to the incentive function of this service culture.

Service is a kind of spirit. The core content of civilized and high-quality service activities of banks is to guide employees to establish correct values, professional ethics and professionalism, with the service concept of sharing weal and woe and the professional ethics standards of reputation first, quality service, honesty and law-abiding. Establish and improve the service consciousness and behavior of employees, and establish the concept of customer first, active service and overall service. Civilized and high-quality service activity is a long-term systematic project. From leaders to employees, from the front line to the second line, from business to internal management, from internal to external, we should cooperate and coordinate with each other, so that the business objectives of enterprises can be transformed into people's conscious actions.

Service is the carrier of bank operation and an indispensable organic part of bank operation. Banking operation can only be realized through banking service, which is essentially banking operation. In today's increasingly fierce competition in the financial industry, a bank's service scope, service content, service efficiency and service attitude directly affect the number of customers it can attract and work efficiency. Therefore, improving the service level of banks is related to the scale, quality and benefit of bank operations, to the competitiveness of banks, and to the operational efficiency and long-term development of banks.

The core of banking service is to maintain and strengthen contact with customers. How to win the market permanently is a problem that every enterprise always needs to face. Banks should always take customers as the center and adjust themselves, and their services should shift from simply operating financial products to maintaining and deepening the relationship with customers. It is not enough to focus only on meeting customer needs, but also to study the complex factors behind customer needs. Only by firmly grasping the core of maintaining the relationship with customers, taking the market as the guide, and meeting the multi-level needs of customers with high quality, diversification and characteristics, can we obtain the sustained motivation for our own development. The concept of "customer" is a concept of "big customer". Not only the customers directly served by the bank, but also the departments that have a restrictive relationship with the banking service and even the employees of the bank itself should be regarded as customers. When dealing with the relationship with customers, banks should establish the consciousness of big market and big customers and the concept of "service is the whole process", build a new relationship between banks and enterprises, coordinate and manage the factors restricting the relationship between banks and enterprises, and enhance the stability of customers. Without good service as a guarantee, even customers who are temporarily sidelined may run away. Good service is reputation.

Second, strengthening and improving service awareness is the premise of developing high-quality and civilized services.

It is necessary to fully mobilize, launch in depth, and publicize quality and civilized services with great momentum. High-quality and civilized service is related to the corporate image. Therefore, it is necessary to fully launch and involve all staff. Internally, through centralized examination, surprise inspection, simulation test, centralized training and other forms, urge employees to master the content of quality service; Widely publicized through newspapers, radio stations, television stations and other media to expand social influence.

Clear objectives, make plans, implement them step by step, and put the responsibility on people. Make an overall plan for civilized service work, set phased goals, and refine and enrich them according to their own reality. Decompose the target layer by layer, and put the responsibility on the people, so as to achieve the goal of staffing, equipment positioning, operation finalization and service timing, and strive to achieve an orderly work order.

Improve the mechanism, strict assessment, open standards, and honor rewards and punishments. Constantly improve the rules and regulations to standardize and institutionalize the service behavior. It is necessary to establish a strict reward and punishment system, formulate and improve strict post specifications, specific service standards and business operation procedures in combination with the actual situation of the Bank, and at the same time, systematically improve, sort out and write relevant rules and regulations on business management, business operation and internal management according to the professional division of labor, requiring all employees to memorize all operation procedures in their posts and standardize and skillfully use them. Every day, from the reception of the first customer to the departure of the last customer, there should be unified, detailed and clear standards in all aspects of the work, so that every employee can receive customers politely, moderately and moderately, handle business in a standardized, fast and accurate way, and let customers feel harmonious, friendly and warm.

Implement the "number one" project and do a good job in quality and civilized service. High-quality and civilized service is not only a simple service problem, commercial banks win in the market competition by striving for perfection. Quality service is the foundation of Li Xing's development and efficiency improvement, so it must be placed in an important position, incorporated into the overall thinking of work decision-making, and be comprehensive and pragmatic.

Implement the "number one" project. To set up a leading group for high-quality and civilized service with the president as the leader, all grass-roots branches and business departments should also sign letters of responsibility for high-quality service at different levels, quantify and refine all indicators, decompose the responsibilities to people, and incorporate them into the assessment of the president's target management system. In the work arrangement at the beginning of each year, the quality and civilized service work is regarded as the main line running through all the work throughout the year, and unremitting efforts are always made.

Doing a good job in service is a comprehensive job that is related to the social image of banks and affects various business activities of banks. Therefore, every institution, department and employee of the whole bank should support and cooperate with each other, enhance service awareness, take the overall situation into account, give full play to the overall role, and strive to improve the service level and quality of the whole bank. Establish a "one center, four levels" service pattern, that is, focus on customer service, serve front-line customers, and provide customers with efficient and high-quality financial services in various service windows and departments; The second line is the first-line service, and all management, science and technology and logistics departments should try their best to provide services and guarantees according to the first-line demand; Leadership is to serve the masses, leading cadres should observe the people's feelings, care about the work and life of employees, and mobilize the enthusiasm and creativity of employees; The superior serves the subordinate, and the superior bank should plan and guide the high-quality and civilized service activities of the grassroots bank as a whole, so as to be planned, planned, inspected and rewarded, constantly improve the work style, improve work efficiency, and actively support and cooperate with the work of the subordinate bank.

Selected Articles on Bank Work Experience Part III

20XX is a year in which I strengthened my study, overcame difficulties, developed my career and grew rapidly and healthily, which is of great significance to shaping my career. I have been engaged in payroll for a whole year. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress.

The work is summarized as follows:

First of all, in my thoughts and work, I can learn the operating rules and various system documents of China Merchants Bank more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside of books, and deeply realized the importance of teamwork, communication and coordination, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.

Secondly, in terms of skills, I can personally actively invest and exercise myself. During this year, I have always maintained a good working condition, set strict demands on myself by the standards of a qualified employee of China Merchants Bank, based on my own work, and devoted myself to the training of business skills, so that I can make a contribution to the cause of China Merchants Bank in an ordinary post.

My personal skills in counting money have exceeded the standard, but there is still a certain distance compared with skilled colleagues in typing and summoning. So I use every bit of time to step up my practice, because I know that as front-line employees in savings positions, we should strengthen our business skills, so as to be handy at work and better provide convenient, fast and accurate services to customers.

Third, in daily work and life, I can integrate into the big family of China Merchants Bank in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.

Fourth, service. As a service industry, banks not only sell their tangible products, but also sell their intangible products. Mdash& ampmdash service, the bank's business objectives need to be achieved by providing high-quality services, which shows that service is the most basic problem of banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.

Every day, I am infected by my colleagues' smiles and moved by their enthusiasm. The service of China Merchants Bank embodies the concept of "customer first" everywhere. In the process of working in China Merchants Bank, I gradually realized that "customer-centered" is the essential requirement of all service work, the purpose of banking service, the rational choice after the baptism of fierce competition and the realistic requirement of pursuing a win-win situation with customers. Banks are like life. Occasionally, customers gently say "thank you" to ignite their passion. What customers don't understand is patient explanation. Passion makes me passionate about my work. Patience makes me take my work seriously, try to do every little detail well, and strive for perfection. Passion and patience complement each other, so that the most beautiful sparks can collide and the work can be done well.

To do a good job in banking services and gain the trust of customers, many people think that good professional ethics and excellent professional quality are the foundation; Careful, patient and enthusiastic are the key. In my opinion, the above conditions are not enough to really be "customer-centric". Banking services are "deeply rooted in people's hearts". We should firmly establish the concept of service in our own hearts, go deep into the inner world of customers and truly grasp the needs of customers, instead of just making superficial remarks. We often put forward "attentive service", which is to be close to customers' ideas and correctly understand their needs. We should think things that customers did not expect in advance and exchange our sincerity for customers' long-term understanding and trust. Nowadays, with the progress of society, people are not satisfied with the improvement of banking services. The service of putting more chairs, adding some candy and standing with a smile has been taken for granted by the society. It is the key to make "God" tempted to fundamentally reverse the service consciousness and provide the most effective, high-quality and most needed service for different customers.

On the one hand, "deeply rooted in the hearts of the people" requires us to firmly establish a sense of service, rather than passively and mechanically dealing with customers. We should always keep our customers in mind and think about our performance from the customer's point of view. It also requires us to grasp the real needs of customers in time and accurately, and to be able to worry about what customers are anxious and think about what customers think. Different customers need different psychology, so we should dig deep and track dynamically. We should distinguish between customers and market segments: we may gain great recognition from ordinary customers because of their formal service improvement, such as the greeting from the lobby manager, the smile and polite language of the counter staff; For VIP guests, more attention should be paid to how to shorten the waiting time, save transaction costs and personalized and value-added services. Customer service can not only be timely, accurate and in place, but also stimulate customer demand.

While keeping customers in mind at all times, we must not forget the risks. In the process of service, we must strictly grasp the principle of moderation, and the service processes and means must comply with laws and regulations to prevent excessive service.

Finally, talk about my shortcomings: due to work restrictions and personal factors, counter marketing is one of my weaknesses. With the guidance of leaders and the help of colleagues, my personal marketing ability has been improved. As the saying goes, if you are not afraid of trouble, you are afraid that no one will make trouble. The more trouble, the more friends; The more friends, the more opportunities for business development. Therefore, in the future, I will actively and seriously practice my marketing skills, seize every opportunity to develop my business and do a good job in daily marketing.

20XX years have passed. In the new year, I will always keep an "empty cup mentality", study modestly and continue to work hard. In the future work, I should also strive to do the following:

First, establish the spirit of dedication and selfless dedication.

Bill middot Gates once said: "When I wake up every morning, I will be extremely excited and excited when I think of the great impact and changes that my work and technology will bring to human life." So what made his career? What created his wealth? It's responsibility, it's passion! I think responsibility is an attitude towards life, a manifestation of cherishing the future and caring about one's job, and passion is the perfect embodiment of responsibility. It is a powerful force to achieve our cause, giving us enough motivation and courage to walk in the forefront of our posts, create first-class performance for us and build a harmonious enterprise for us. Responsibility drives development, passion makes career. I will start with the little things around me. From now on, I will shoulder the responsibility, make my work full of passion, work hard and get more wonderful and miracles!

The second is to strengthen business knowledge learning and raise awareness of compliance management.

As front-line staff of outlets, it is the most practical task for our counter staff to effectively improve their professional quality and risk prevention ability, comprehensively strengthen counter marketing and counter service, and play a bridge role between customers and banks. Therefore, in the counter work, we insist on being a "person with will".

Strengthening the awareness of compliance operation is not an empty talk. Sometimes I always feel that some rules and regulations are binding our business and restricting our business development. Come to think of it, it's not really like this. The establishment of various rules and regulations is not a product of imagination, but a summary of many practical work experiences and lessons. Only by following various rules and regulations can we protect our own rights and interests and safeguard the rights and interests of our customers.

Third, strengthen the implementation of rules and regulations and the awareness of case supervision and prevention.

Whether the rules and regulations are implemented or not depends on the employees' clear understanding and proficiency in various rules and regulations. It is a taboo for all industries to follow the rules and avoid them. As for the implementation of rules and regulations, as far as front-line tellers are concerned, they should start from me, correctly handle each business, carefully review each account, supervise the legal compliance of authorized business, strictly implement the safety precautions of business operating system and resist all kinds of illegal operations. Stick to the rules from beginning to end. Only in this way can our system be implemented and our capital security be guaranteed. No matter how good the system is, if it is not implemented well, it will go to the opposite side.

I believe that opportunities always favor those who are prepared, and lifelong learning can keep innovating. Knowledge makes talents, posts make dreams. There is a career that needs youth and ideals to pursue, and there is a pursuit that requires hard work and hard work. I hope that the China Merchants Bank I am engaged in will always be young and magnificent, and will always prosper and develop!

Selected Works of Bank Work Experience Part IV

Time flies, in a blink of an eye, xx Bank and I have gone through five spring and autumn periods. When I first entered the society, it was obvious that I entered xx Bank with full enthusiasm and beautiful vision. I have been working at the front desk since I joined the bank. In the atmosphere of xx Bank's management philosophy of "inspiring people to forge ahead, forcing people to forge ahead", with the help of leaders and colleagues, I have been strictly demanding myself to study professional knowledge, improve professional skills, improve professional quality, be conscientious in different positions, have increasingly rich experience, be more confident to provide satisfactory services to customers, and gradually grow into the business backbone of the new branch. In the past five years, in the big family of xx Bank, I have moved from ignorance to maturity and walked on the road of xx of my own choice. I am diligent and self-disciplined, love my post and feel at home. My pace will be firmer and more confident.

First, study hard, practice hard, love their jobs and be dedicated.

Entering xx Bank, I was assigned to the post of savings cashier. It is often said that "savings cashier is a tedious and boring post, and there are endless things to do."

I was scared when I first came into contact, but my indomitable character decided that I would not give up. I will work in this position for five years. At that time, it can be said that it started from scratch, with unfamiliar business and weak technology. I often encounter difficulties in dealing with business. A strong sense of frustration made me silently "compete with myself, if I want to do it, I must do it." On weekdays, I actively and seriously learn new business and knowledge, and humbly ask leaders and colleagues if I don't understand. I know that in order to provide quality services to customers, we must have good financial expertise and basic operating skills.

As the saying goes, "Those who are industrious are diligent, while those who are barren are playful." To this end, I set myself "four points", that is, getting up early, staying up late, taking less rest at noon and playing less at ordinary times. Before and after work, I was accompanied by subpoenas, keyboards and paper counting. Learn business and practice basic skills like a sponge every day. Compared with other skills, counting money is my weakness. In order to improve the speed and accuracy of counting money as soon as possible, I humbly asked the bank experts for their skills and experience in counting money and corrected my irregular actions. Practice again and again, although I am very tired after a day's work, I often practice late into the night with my love for xx Bank and indomitable spirit.

When I left my hometown, I received a phone call from my mother, always saying that I was doing well and asked her to take care of herself. Actually, only I know how sad I am. In order to adapt to the requirements of work as soon as possible, I only go home once a year to reunite with my family, and the rest of the time is spent in continuous study and work. Many things happen. After long-term hard practice, my overall skills have been greatly improved.

Always maintain full work enthusiasm and good work attitude in daily front-line service. Xx bank is a young bank, and every customer is managed by employees. This not only requires us to have skilled business skills, but also requires us to provide fast and high-quality services for each customer according to their different psychology and needs.

In my daily work, I push myself with the service concept of "building a brand bit by bit" and start from every little thing. I remember one time when I was about to get off work, a customer rushed in with an anxious face, saying that his card and ID card had been stolen and asked to report the loss. According to the regulations, you have to provide valid documents to report the loss, but in the face of anxious customers, I comforted this customer and told him not to worry; At the same time of restart, we can inquire according to the ID number provided by the customer to find out his card number, and help the customer hang up through our 95577 customer service phone to avoid possible losses. Such little things often happen to us. Although it is a small matter, these small things reflect the quality of employees and the culture of the enterprise.

My post is a small window, a link between banks and customers. My words and deeds represent the image of xx Bank. To this end, I often remind myself to adhere to the "three-tone service", "standing service" and "smiling service", answer customers' questions patiently and meticulously, and respond skillfully to the rudeness of individual customers without hurting the gas; And the praise to customers is modesty and prudence, guard against arrogance and rashness. Never say "no" to customers easily, and try to meet their business needs without violating the principle. I always adhere to the concept of "customer first", regard the customer's affairs as my own business, put myself in the position, worry about the customer's urgency and think about the customer's thoughts. After studying hard, I honed in the practical work for different customers, mastered the relevant business and rules and regulations, and gradually grew into a business expert. At this time, I gradually realized that both saving and accounting are challenging jobs. The important thing is how to do it well and do it better.

Second, unite and cooperate to make progress.

What the banking industry needs is collective unity and cooperation, and one's strength is always limited. As an old employee, I am not only satisfied with doing my job well, but also pay more attention to the role of inheritance, help and guidance. I actively, enthusiastically and patiently help new colleagues adapt to the new environment, new posts and new jobs, so that they can get familiar with related businesses faster and master business skills better. Combining my own experience as a newcomer, I pay attention to guiding them to start with accounting instead of teaching them how to operate simple menus. In my usual work, I also tell them my work and study experience without reservation. I think this kind of teaching method may not be true, but it will certainly let them learn the essence of business knowledge points and learn to master the knowledge and draw inferences from others.

Four new colleagues joined the new branch last year. Although I have some financial expertise, I still lack the skills of counter operation. In order to enable them to take up their posts as soon as possible, I patiently trained my new colleagues who were internship with me in operating procedures, especially in strict accordance with rules and regulations and business processes, and formed good work habits. Aiming at their weak links &; Mdash skills, but also tell them their usual practice experience for their reference. Through a period of two-way efforts, they have been able to skillfully operate by one person. Lay a solid foundation for the new branch to carry out its work better. Only when the overall quality is improved can the accounting level of the branch be improved. Let's work together and work happily in this warm big family in the new district.

Third, the business is comprehensive and enterprising.

In today's increasingly fierce market competition, we must constantly improve ourselves while having a warm service attitude and skilled business ability, so as to better provide efficient and efficient services to our customers. All kinds of training and skill assessment organized by the branch provided a strong guarantee for me to improve my business skills as soon as possible. I always take an active part in all kinds of training, insist on listening to lectures carefully, and strive to improve my professional theoretical level by combining the rules and regulations and laws and regulations I usually study. In the first and second quarters of accounting personnel assessment and grading, the comprehensive score has always been maintained in one or two.

In the five years since entering xx, the bustling Suzhou City has become no stranger. Whenever I come back late from the bank, I don't feel so lonely all the way with the warmth in the bank. Here I pursue my ideal wholeheartedly. I study every bit of knowledge with my heart, understand everything with my heart and treat my work with sincerity and enthusiasm. In the big family of xx Bank, my achievements today are closely related to the group. I am glad that I can work in such a united and cooperative group. It is such a group that gives me the opportunity to learn and improve, and I cherish this opportunity. In the future work, I will win and retain customers with more thoughtful and enthusiastic service, and firmly establish the idea that "service is the foundation of the company and innovation is the road to development". With the spirit of "dedication, love of posts, pragmatism and dedication" as the driving force, we will keep forging ahead and work hard to grow together with xx Bank and create a better tomorrow.