What does odr enterprise mean?

Odr enterprises refer to enterprises that provide online consumer dispute resolution services through the odr system of the national platform 123 15 under the guidance and supervision of county and district market supervision departments.

"The whole process of handling and communication is recorded in writing, transparent and fair, and disputes can be resolved quickly and contradictions can be resolved." I miss you very much. Shi Juling, a representative of Health Food Co., Ltd., told Dahe Daily. Com reporter.

Since the successful application for online consumer dispute resolution (ODR) on 20 18, the company has implemented the system of "handling within a limited time and special person to follow up", and implemented the system of routine supervision every hour. 10 minute communicates and replies to complaints, handles them within the time limit stipulated by law, fills in the handling process and results, and reports them to 12365438.

Efforts should be made to create a handling mechanism that "credit can reassure consumers", reassure consumers, reassure regulatory authorities, and make the reputation of enterprises well-known at home and abroad.

Significance of ODR technology

The full name of ODR is online alternative dispute resolution, which translates to online dispute resolution. According to the definitions of the US Federal Trade Commission, the European Union, the OECD and the Global Electronic Commerce Forum.

ODR refers to all ways to solve disputes arising from e-commerce contracts between enterprises and consumers by non-court but impartial third parties on the Internet.