After-sales customer service job responsibilities

After-sales customer service job responsibilities (compilation of 15)

In the ever-progressing society, the need to use the job responsibilities of the occasion is more and more, the job responsibilities of the clear for the enterprise to regulate the employment of labor, to avoid risk is very important. What are the job responsibilities you have been exposed to? The following is my collation of after-sales customer service job responsibilities, I hope to help you.

After-sales customer service job responsibilities1

1, the production of various types of after-sales reports and send them to the appropriate person in charge;

2, collate and summarize the daily after-sales business data and archive paper materials;

3, responsible for the after-sales customer information collation and archiving;

4, responsible for the archiving and storage of vehicle inspection materials;

5, responsible for the After-sales internal work orders and business billing;

6, is responsible for the production of monthly after-sales performance and submitted to the financial audit;

7, is responsible for the monthly after-sales KPI work;

8, to assist departmental leaders to complete the report and various types of report writing;

9, leadership of the other work assigned.

After-sales customer service job responsibilities 2

1, responsible for building after-sales service system, develop engineering service systems and processes, improve customer feedback on common problems, optimize the process, improve and optimize the quality of customer service, to achieve business targets;

2, develop engineering service standards, engineering after-sales training program and organize the implementation, through the work of after-sales personnel organization and skills guidance, and constantly improve the Team personnel's business skills;

3, responsible for dealing with the company's major complaints, to ensure the quality of after-sales service, consumer satisfaction tracking and analysis, to enhance the platform customer satisfaction;

4, to complete the superiors arranged by other related work.

Requirements:

1, secondary school and above, more than 3 years of after-sales and customer service team management experience, water purification equipment, furniture, home appliance industry after-sales related experience is preferred;

2, familiar with after-sales customer service operation process, through the optimization of the process, the KPI reached to improve the quality of customer service;

3, strong planning and coordination ability, Communication and coordination skills, customer complaint handling ability;

4, with a strong sense of responsibility and teamwork spirit, good planning, control, coordination and resilience.

5, strong resistance to pressure, serious and responsible, with good team spirit and service consciousness.

After-sales customer service duties 3

1, to assist the department head to deal with day-to-day internal affairs and departmental reports statistics;

2, follow up on customer complaints and solve customer after-sales problems;

3, the management of customer files and customer service, improve customer satisfaction;

4, responsible for customer complaints processing, repair machine repair processing, return in accordance with the return of goods Policy standards and procedures for the implementation of the customer for the return of goods;

5, the customer's views, complaints, suggestions for classification, generalization, statistics, to understand the authenticity of the event, and speak to analyze the situation;

6, dealing with new customers product development progress, follow up on the results of the implementation of product projects.

After-sales customer service job responsibilities 4

Job responsibilities:

1, has a very good ability to endure, can deal with a variety of customers.

2, focus on work efficiency, timely, professional response to buyer inquiries and responses, with questions and answers;

3, treat customers with passion, enthusiasm, patience;

4, do things carefully and conscientiously, with a good attitude does not conflict with the customer, do not prevaricate and shrug off;

5, and other customer service personnel for the handover of the work, and to deal with after-sales work.

Qualifications:

1, high school education, age 20 years old and above;

2, familiar with the basic operation of the computer, typing speed of 50 words / minute or more.

3, integrity, able to suffer, responsible, treat the buyer's attitude to have patience, careful, have a good understanding of communication skills.

4, the requirement to have at least two months of Taobao customer service after-sales work experience is interested in the development of e-commerce

After-sales customer service duties 5

1, arrange for daily delivery;

2, and customer communication after-sales and deal with the after-sales;

3, the factory quality reasons and the factory docking, to provide a detailed unpacking report;

4, delivery back to the warehouse, the inventory of the products back to the showroom. Showroom back to the warehouse product inventory and handover with the warehouse;

5, all deliveries, after-sales in the form of a daily report;

6, after-sales processing to produce door-to-door service orders;

7, statistical analysis of after-sales management table;

8, the staff attendance records and summaries;

9, summary of last week's deliveries and after-sales processing with the plan for the next week;

10, customer reasons for after-sales problems, and customer charges and statistics;

11, temporary completion of the work arranged by the leadership.

Job Description ：

Job Description ：

1, according to the actual situation of the business (the platform of mobile learning) to docking of corporate customers (mainly with the corporate training and related departments docking), and independently responsible for the operation of the service;

2, organize and organize the business of the customer, the customer's business, the customer's business, the customer's business, the customer's business, the customer's business, the customer's business, the customer's business and the customer's business.

2, organize, collect customer feedback requirements, docking to the technical developers;

3, to help customers in the platform home page to build and training work, improve user activity, activation rate; weekly data collection of industry customers, key customers;

4, responsible for the production of relevant PPT and to the customer to make presentations;

5, to collate customer-related

6, to assist the instructor training, training docking customer demand, to assist key customers to carry out on-site examination, live operation work;

7, according to the customer on the platform, the use of functionality and data display, to put forward the relevant recommendations and guidance to the next step of the work carried out.

Job Requirements ：

1, teamwork, strong language skills, work carefully, able to stand in the customer's point of view to guide;

2, strong resilience, learning ability, active thinking, strong logical thinking ability.

Compensation and Benefits:

1, entry that is the purchase of six insurance and one gold, double weekends;

2, annual salary adjustment opportunities, the subway around the transportation convenience;

3, paid annual leave, holiday activities and benefits, birthday party, etc.;

4, internal and external training and development, held from time to time annually

5, comfortable and harmonious working atmosphere, provide employees with refrigerators, microwave ovens and other facilities;

Personal Personal Development: Provide a full range of training, promotion opportunities, very competitive salary and wages, for your growth escort.

After-sales customer service duties 7

1, answer the hotline, to provide customers with product services, such as: new logistics inquiries, the replacement model processing, return processing, product maintenance within the warranty period of guidance and other work;

2, timely and accurate completion of the system entry processing work, to provide a high standard of. Customer satisfaction;

3, to complete other work content arranged by the higher leadership.

After-sales customer service duties 8

1.Mainly responsible for Tmall, Jingdong and other platforms after-sales issues, effective tracking, good after-sales guidance and service work

2.Understand Tmall, Jingdong and other platforms rules, through the wangwang, dongtong, telephone, at any time to deal with after-sales problems initiated by the customer, and properly dealt with and coordinated

3.Statistics and organize every day of the returns and records, timely follow-up processing refunds. And records, timely follow-up processing refunds, summarize after-sales problems

4. docking logistics, monthly reconciliation with logistics

After-sales customer service job responsibilities 9

Job Description :

Job Responsibilities

1, provide remote diagnostic services for the user to solve the user's difficult technical problems

1, to provide remote diagnostic services for the user to solve the user's difficult technical problems

2. Users of difficult technical problems

2, real-time monitoring of remote monitoring platform, provide timely rescue services

3, to deal with the escalation of the first-line seat, including difficult technical problems and user complaints after-sales issues

4, timely follow-up of user after-sales problem processing, to ensure that the user is satisfied

5, to coordinate with other resources (offline resources), supervise the complaints Handling of participants to maximize the efficiency of complaint handling

6, the major issues of early warning and feedback, to ensure that the risk will be controlled at a minimum

7, to complete other related work assigned by the higher leadership

Background:

1, secondary school and above, automotive maintenance and automotive electronics related professional, C1 and above driver's license, driving proficiency

2, 3-5 years of experience in vehicle maintenance, familiar with the principle structure of the car, the vehicle system can repair and diagnosis, with remote diagnostic capabilities

3, with new energy vehicles work experience is preferred

4, can independently complete the technical support of the front-line team and the implementation of on-the-job knowledge training

Position Requirements :

1, Mandarin standard, able to accept 7 * 24-hour working arrangements

2, good language expression and communication and coordination skills, clear thinking, strong resistance to pressure

3, with a sense of user service, strong sense of responsibility, and carry out to the day-to-day work

After-sales customer service duties 10

1. Responsible for the completion of the sale of after-sales issues (WeChat).

2. Through the phone, online chat and other forms of tracking and handling customer inquiries, complaints, returns and exchanges;

3. Have to deal with the problem, arrange the progress, follow up the process of communication and difficult issues of service awareness and ability to maximize customer satisfaction, encounter problems that can not be resolved according to the process submitted to the relevant personnel or supervisor to deal with, and Follow up the progress until the solution.

Requirements:

1. Requirements for typing speed of 30 words / minute, more than one year of e-commerce after-sales customer service experience;

2. Skin care related professional knowledge of e-commerce customer service work experience is preferred;

3. Articulate, standard Mandarin, strong communication skills, calm and confident;

4. Strong communication and coordination skills, the ability to self-relieve pressure;

5. Have a passion for customer service work, with a strong sense of teamwork,

After-sales customer service duties 11

Description of duties :

Through the network is responsible for the company's product customer inquiries and product sales;

:

1, age 18-35 years old

2, inexperienced, freshmen can. Salary: 3000 (no responsibility base salary) + high commission + bonus subsidies; not capped, competitive salary system, outstanding ability to earn more than ten thousand per month.

Company benefits:

1, staff training, external training, daily exchanges, colorful team recreational activities;

2, the company from time to time to organize staff dinners, hi song, outings and other travel.

Work time: 9 am to 6 pm, normal rest on statutory holidays.

Work environment:

1, convenient transportation.

2, relaxed and happy working atmosphere.

If you just want to muddle through, only staring at the base salary as an ordinary employee, please do not come.

If you have the ability to dream and perseverance of tenacity, our family is always open to meet you!

Job requirements :

Education requirements: college

Language requirements: unlimited

Age requirements: unlimited

Years of experience: 1-3 years

After-sales customer service duties 12

Reception:

1, dealing with sales and after-sales problems, to solve customer needs;

2, through the reception of data analysis, the development of appropriate service programs, to provide customers with satisfactory after-sales service;

3, collection and collation of customer information, after-sales customer classification, the production of the corresponding treatment program;

Refund:

1, Tmall background of the refund work, dealing with customer returns refund needs;

2, dealing with store activities to return the difference, return shipping costs, etc.;

3, to complete the store comprehensive indicators to ensure that the store rankings in the industry as a whole;

Daily:

1, review the single (marketing activities set up by the check)

After-sales customer service duties 13

Description of duties:

1, responsible for customer service center after-sales team in the medium and long term strategic goal setting, development of operational plans, organization and implementation, control of the effect, to complete the annual / quarterly goals set by the company;

2, responsible for the development of after-sales management rules and regulations, operating Workflow, and supervise the implementation;

3, responsible for after-sales overall and post KPI indicators of planning and budget assessment, control;

4, responsible for the implementation of the company's customer service operation indicators, systems, norms, processes;

5, responsible for monitoring and management of the work performance of the staff, the development of incentives for employees to the work performance program for the establishment of guidelines and standards for employees. standards for employees.

Requirements:

1, college degree or above, more than three years of large-scale enterprise customer service team operation and management experience, e-commerce/internet industry is preferred;

2, has more than 20 + customer service team management experience;

3, after-sales customer service team management experience is preferred;

4, familiar with the customer service team management experience;

5, is responsible for monitoring and managing the performance of employees, develop incentives for employees to work performance program, for employees to establish guidelines and standards. p>

4, familiar with the call center customer service process and system and operation management mode;

5, understanding of the call center operation and management of various indicators, process data;

6, strong communication and expression, co-ordination and coordination ability, keen judgment and analysis ability;

7, good at team building, can effectively manage the team to complete the company's set performance targets;

8, English / Japanese listening, reading and writing proficiency and above.

Responsibilities

1. To help customers use the company's products efficiently;

2. For the customer's actual situation, to the customer to put forward the professional network promotion proposals and marketing programs;

3. Coordinate the relevant departments to provide service resources for customers to provide better Network marketing services;

4. Maintain customer relations, improve customer satisfaction; promote the renewal of old customers.

Requirements

1, bachelor degree or above, computer or foreign trade related majors are preferred;

2, more than 2 years of work experience, with sales-related experience is preferred;

3, with strong communication skills;

3, outgoing, optimistic, passionate about work Strong sense of responsibility and motivation;

4, understanding of search engines, B2B, B2C and other network marketing business is preferred.

1. In the immediate area of personal residence for the company's regular customers to provide premium collection, insurance consulting, policy annual inspection, policy preservation, insurance claims and other services;

2. and the team responsible for the area of the company's brand maintenance, the company's image publicity, the promotion of the basic concepts of insurance

3. to provide customers with professional family services financial solutions;

4. to provide customers with professional family services financial solutions;

5. to provide customers with professional family services financial solutions;

6. to provide customers with professional family services financial solutions;

7. p>

4. to assist the supervisor as well as to complete the tasks issued by the supervisor;

1, responsible for the maintenance of the company's customer relations, such as change, preservation, claims, consulting;

2, according to the company's plan to regularly enter the community colleges and universities, and other venues for the publicity of the knowledge of insurance;

3, the old customers of the secondary development, the company directly provides resources, without the need to dig their own;

Qualifications:

1, college degree or above, finance, insurance and other related majors are preferred;

2, proficient in the use of office automation equipment and commonly used office software;

3, good language skills and strong communication and coordination skills;

4, a certain degree of Teamwork spirit.

After-sales customer service job responsibilities 15

Job responsibilities

1, real-time answer OTA hotline, answering customers about the order and the questionnaire online consulting;

2, accurate records of customer needs, to appease the customer's emotions, and to do the follow-up follow-up and handover work, to provide customers with quality service;

Job Requirements

1, a strong sense of service, patience and cordiality;

2, good communication skills and logical expression ability, dealing with the problem of clear thinking;

3, proactive work, strong sense of responsibility, have a good attitude towards learning;

4, can accept shift work, and accept about 2 shifts per week. Shifts, accept about 2 evening shifts per week, evening shift time (15:00-24:00);

5, college degree or above, customer service/hotel industry/travel agency experience is preferred, fresh graduates are accepted; no need for English skills.

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