Work plan for residential property management in 2022

Property management refers to the hiring of property service enterprises by owners, and the owners and property service enterprises agree on property service contracts. The following is the work plan of property management in 2022, which is for your reference only and I hope it will help you.

Work plan for residential property management in 2022 1

I. Overview of Evergrande Du Ming Project

"Evergrande Du Ming" is located in the northeast of Nanchang City, adjacent to Nanchang High-tech Development Zone, only 15 minutes' drive from the business circle of East Sub-center, and the surrounding facilities are complete. The project covers a total area of 289 mu, with a total construction area of 42 1 152 square meters, * * * 13 high-rise residential buildings, 3 serviced apartments and 1 high-rise office buildings, which will be developed in three phases. There are five 27-story high-rise buildings in the first phase, with the area ranging from 80m2 to160m2. The main units are two rooms of more than 80 square meters and three rooms of about 90 square meters.

The residential area planning is centered on "people-oriented, natural, advanced, comprehensive, scientific and technological, practical and safe", and based on the overall social, economic and environmental benefits, it deliberately depicts the high-quality ecological environment, creating a pleasant living environment for residents with beautiful nature, comfort and convenience, health and safety, and harmony between man and nature. Make full use of the comprehensive location advantages and natural conditions of this community, create a unique overall landscape and spatial order, shape high-quality internal and external environment to improve the quality of life of residents, and provide practical and successful planning examples for urban management.

Evergrande has more than 5,200 square meters of five-star clubs with complete supporting facilities.

Evergrande Du Ming is supported by jinbi property Co., Ltd., a national first-class qualification, and provides you with international-class intimate service of British butler style.

1, project advantage: 13, high-quality product advantage, casting luxury ecological residence in ancient city.

(2) Sit at the throat portal and enjoy the world ecological habitat.

(3)27644 1 1,000 ㎡ European classicism to build an ancient city with scarce human settlements.

(4) The French garden design concept follows the European style.

(5) European neoclassicism concept, deducing the new living standard of the ancient city.

(6) 35,500 ㎡ European Royal Garden with 3,000 ㎡ wide central lake.

(7)7 144㎡ Palace-level lakeside club with international standard star matching.

(8) The apartment area ranges from 60㎡ one room to 180㎡ jump floor, with rich product types; Five-bright design, transparent sunshine.

(9) A room full of famous brand 9A hardcover

(10) International brands join hands with Du Ming to create a cost-effective human settlement.

(1 1) Evergrande real estate products lead the top ten in China.

(12)6 vertical 12 horizontal road network interweaves, close to the urban life circle.

Located at the northwest corner of the intersection of Jiushi Road and Kuangshan Road, it covers an area of 1 17.8979 mu, with a total construction area of 27644 1 m2 and a green area of 35500 m2. The green coverage rate reached more than 45%. There are about 2,597 households in the total planning of the community, and the first phase planning is 17 16 households.

2. Regional supporting environment

Judging from the supporting facilities of the city, compared with other urban areas in Du Ming, Kangfu Road and Light Industry Mall in Chengdong District have become the foreign trade platforms of Du Ming. In addition, the rise of Changle Road Business Circle makes the regional supporting facilities increasingly perfect, which not only fully meets the daily needs of residents in the region, but also attracts more and more Du Ming citizens to spend and shop in this region. Education-There are many famous schools and key middle schools such as Du Ming Jiaotong University and Du Ming Fourth Medical University around the project.

Business-Daming Palace Building Materials Market, Lotus, CR Vanguard and Haixing Supermarket? Convenient life, located in Changle business district in the eastern suburbs, including Kangfu Road clothing market, colorful shopping malls, East China clothing city and other shopping facilities.

Medical treatment-Xijing Hospital, Tang Dou Hospital, Baqiao Chinese Medicine Hospital, Qin Dou Stomatological Hospital, etc.

Banks-Industrial and Commercial Bank, Agricultural Bank, China Merchants Bank, Commercial Bank, etc.

Hotels-Jianguo Hotel, Shangri-La Golden Flower Hotel, Kempinski Super Five-Star Hotel.

Second, the management service concept and management ideas

According to the design description, the noble residential area of Evergrande Du Ming takes large apartment as the design concept, people-oriented, and deliberately pursues returning to nature and staying away from the noisy downtown environment. Our research results also show that Evergrande Du Ming Residential Area is the residence of "urban cultural people", who are affectionate, reasonable and law-abiding. To carry out property management, we must attach great importance to their cultural needs, service needs and desire to actively participate in community construction.

We put forward the ideal living mode of "Evergrande Du Ming Cultural District", emphasizing the transition from materialized management to cultural management, and realizing the management goal of "cultural community" with a high degree of integration of traditional home concept and modern lifestyle. Cultural management involves two levels. One is to promote the normal communication between property managers and community members through various forms of communication, so that the traditional concept of "good neighborliness and friendship" can be rationally returned and the enthusiasm of community members to participate in the construction of community humanistic environment can be stimulated. Second, through various forms of publicity, cultivate community members' sense of collectivism, and then go deep into their use of property, especially in the use of practical property, to restrain and guide, thus reducing the difficulty of management and improving the management effect. Our vision is:

1, advocate "make you satisfied every day". Service concept:

We adhere to the quality policy of "implementing scientific management, continuously improving services, constantly pioneering and innovating, and improving customer satisfaction", and implement standardized and professional management services for the community. Every service operation, every operation action has strict operating standards, and has undergone a lot of training, which is enough to achieve time-saving and efficient service standards. We implement the "management reporting system" and truthfully report the income and expenditure of property management service fees to the owners every quarter, as well as the operation of various special work such as maintaining public security, cleaning, greening and community culture, so as to truly respect the rights and interests of the owners.

2. Establish the cultural service concept of "career is true, life is love"

Community culture is a perfect combination of spiritual wealth and material forms with community characteristics created by property managers and community members. The ultimate goal of community cultural construction is to establish a cultural atmosphere of "loving life" in residential areas to replace the spreading "humanistic desert" in the community. We will take healthy and rich community cultural activities as a link to establish a brand-new community culture.

We will organize and plan community activities around the five themes of "environmental protection, popular science counseling, community public welfare, property education and healthy home", and strive to make Evergrande Du Ming noble residential area a window for spiritual civilization construction.

3. Shaping the aesthetic concept of "pursuing fashion without affectation"

In the new century, owners pay more attention to the humanistic environment of residential areas. The participation of property managers and owners in the construction of environmental culture will greatly meet the needs of owners to be happy and close to nature. In the creation of environmental and cultural atmosphere, a set of image recognition system which combines modernity with tradition and conforms to the characteristics of architectural design is introduced to upgrade the level; Provide high-quality horticultural maintenance and maintain the good growth of greening; Organize owners to carry out various forms of environmental protection and beautify their homes, constantly improve the garden sketches and natural landscapes of residential areas, create a heavy humanistic atmosphere, and establish a "urban home cultural area" in which people and the environment are harmonious.

With the development of science and technology, the concept of architectural design is changing with each passing day, and the demand of owners for services is increasing. As the property manager of Evergrande in 2 1 century, we must establish a modern management system and an advanced management operation mechanism. We have realized internal employee stock ownership in the management system and established a modern enterprise system that conforms to the laws of the market economy. In terms of management mechanism, we should establish a distribution mechanism combining distribution according to work and distribution according to capital, an incentive mechanism combining various systems organically, and an employment mechanism of competition for posts and two-way selection.

Thirdly, explore and create a new mode of property management in Evergrande Du Ming Cultural District.

"Evergrande Du Ming" is a boutique residence specially built for Nanchang people of insight and entrepreneurial pioneers. From community planning, apartment design, engineering construction, real estate sales to property management, the future of Evergrande Du Ming noble residential community.

Work plan for residential property management in 2022 II

In order to effectively carry out on-site property management services, realize standardization of management and services, and implement brand strategy. According to the relevant laws, regulations and documents related to property management, formulate the Interim Plan for the Implementation of Property Management Services for Pre-settled Projects.

First, the overall goal is to implement standardized management and ensure service quality.

Second, clarify the property management structure and related job responsibilities of the pre-stagnation project.

1. Clarify the property management structure of previously stagnant projects.

The company is responsible for the property management of the pre-entry project by a special person, and vertically manages the customer service department of the pre-entry project in a unified standard. At the same time, improve the service quality supervision and guarantee system, that is, set up the pre-stationing project quality guarantee department, and the inspectors will implement effective supervision and management in accordance with the Interim Plan for the Implementation of Property Management Services for Pre-stationing Projects and the Employee Manual.

2. Establish and improve the job responsibilities related to the previous stagnation project.

Three, establish and improve the standardized workflow and service standards.

(A) clear customer service work plan

Standard: the property consultants who entered the project in the early stage shall implement a weekly written report system.

1. Submit this week's project work report before 17: 00 every Friday afternoon.

The report materials include: contractors, non-contractors, analysis of existing problems and causes, analysis of customers' opinions and needs, suggestions for work improvement, work trends of development and construction units, and introduction of the project site.

2. Submit a written report on site construction progress and project progress records every month.

The report materials include: project progress, existing problems and causes analysis, suggestions for work improvement, work trends of development and construction units, etc.

3. Work plan for next week

4. Rationalization suggestions and opinions

5. Others

(2) Define the preliminary work plan of the weekly meeting system of the project leader.

1. The weekly meeting will report the preliminary work status of each department and put forward the work plan and key points for next week.

2, study and analyze the work reports of various departments

3. Study and analyze the new trend of property management.

4. Implementation of training and communication

5. Study and analyze the service quality report.

6. Others

(3) Establish and improve the supervision and guarantee system for the service quality of the property in the early stage.

1. Set up the quality assurance department of the previously stagnant project and determine the quality supervisor.

2, clear working procedures

A, the inspector shall supervise and inspect the site of each department at least twice a day, and record it truthfully, and rectify the non-standard service site.

The inspection materials mainly include: dealing with people, gfd, dining, labor discipline, on-site order maintenance, cleanliness and hygiene, etiquette norms, etc. Standards shall be implemented in accordance with the provisions of the employee handbook.

Inspectors shall submit written reports and analyze improvement suggestions before 6:5438+07:00 pm every week.

B. Every month, the inspector conducts a written investigation on the site supervisor of the sales department and the site direct contact person, and analyzes and studies the relevant data.

Specific survey data, attached _ property company before the project service quality questionnaire.

The inspector shall submit a written report and analyze the improvement suggestions before the end of each month.

C in the early stage of each quarter, the person in charge of the resident project makes a written investigation on the legal person or the person directly in charge of the development and construction unit, and at the same time studies and analyzes the relevant data.

Specific survey data, attached _ property company before the project service quality questionnaire.

The person in charge of the resident project or the person directly in charge shall submit a written report at the first regular meeting of each month and report to the company's office meeting at the same time.

(four) to coordinate the project development and construction units to establish a customer reporting system.

1, formulate a standardized contact letter system.

2. Establish and standardize the regular meeting system.

3. Assist in establishing customer contact reporting system.

Fourth, establish a long-term improvement mechanism.

1. Establish a property management service research institution for the previous project.

2. The main tasks of research institutions at present

I. Investigation and Summary

B, formulate and improve job responsibilities, site management system, employee handbook, etc. The preliminary work of the project leader, property consultant and relevant personnel.

Write general training materials for property management services.

D, plan to write the project property management plan.

E. Effective implementation of image planning system

Conduct internal training for the property management personnel of each building in a planned way.

G, do a good job in the research of new technologies, new materials and new schemes.

Work plan for residential property management in 2022 3

In order to save the time of making the preliminary property management plan, it is an effective method to make corresponding aspects according to the original model.

1. Responsibilities of former senior person in charge of property management plan.

1. When the owner closes the house, it is necessary to publicize the requirements of building a civilized and harmonious community and the Measures for the Administration of Interior Decoration of the Ministry of Construction, and inform the owner that throwing objects at high altitude and common sense of fire prevention are prohibited.

2, directly responsible for high-rise property management.

3, responsible for security doors, fire doors, pipe wells, glass staircases and other public facilities and equipment regular inspection and maintenance work.

4, responsible for public fire prevention and key management, to ensure the rapid use of special circumstances, leading the decoration manager to do a good job in the owner's early decoration management.

5. Lead the elevator administrator to manage the use of elevators, and be responsible for the inspection and maintenance of special equipment such as elevators and fire-fighting facilities. To manage the roof well, it is strictly forbidden to go here except for the needs of normal equipment inspection and maintenance.

Responsible for the maintenance of senior public order and the management of public order maintenance personnel.

6. Do a good job in the management of high-rise external environment (sanitation) and the sales of all kinds of decoration materials. Advertisements should be posted and hung in an orderly manner, and the goods sold should be placed neatly and uniformly.

7, responsible for receiving all kinds of complaints from the owner, and coordinate with the development company and other related units to solve.

8, completes the emergency plan, when an emergency happens, start the plan in time, to prevent major accidents, to help deal with all kinds of emergencies.

Two. Specific working procedures and standards of the preliminary property management plan:

1, check the elevator running status regularly every day, and make records. Record every hour during the renovation (every 2 hours after normal use), and notify the administrator in time when problems are found.

2, male * * * key should be signed in the lending, borrowing source, make records of the owner and outsiders key borrowing.

3, found illegal use of elevators, littering, damage to public facilities, through the intercom system timely record and stop, persuade.

4. In case of sudden emergency, inform the leaders in time and take measures within their power. (For example, the water in the elevator fails, and the owner's house runs water, etc. )

5. In case of the owner's handling of articles, inform the owner of matters needing attention, supervise the owner to use the corridor unit door and elevator until the end of handling, and notify the administrator in time if there is any damage.

6, every day to the corridor fire security door, corridor fire box, exit lights, fire alarm inspection, and make records. Time is after work, before work.

7. Don't argue with the owner, pay attention to the tone and attitude when dealing with the problem, and notify the administrator in time when it can't be handled.

Work plan for residential property management in 2022 4

A, _ project nature analysis:

1, the property has a wide geographical scope and strong closed communication;

2. Buyers are high-level customers in the real estate market, with high requirements for privacy and security of residence and considerable potential for property consumption;

3. The purpose of the purchased real estate is complex, with residential needs, office needs and club needs;

4. Property management is a mixed management, that is, the management of rivers and municipal roads, and the management of customers' private facilities and services.

Second, according to the above analysis, the recommended _ project properties are as follows:

1, it is suggested that the cleaning management should be separated, that is, the cleaning work of rivers and municipal roads should be separated from the cleaning work carried by the owner. Because the cleaning of rivers and municipal roads is a public and social work in the project area, its requirements for specific environmental sanitation standards and personnel quality are different from those brought directly to the owners. Separate management is conducive to reducing the cost of property management. If necessary, this part of the work can be subcontracted through the property company.

2. Highlight two systems of property management, namely, emergency handling system and owner's butler service system.

Iii. Daily service information of property management:

1, river cleaning and water quality protection (such as planting aquatic green plants to improve water quality and stocking fish according to seasons to enhance the river landscape effect;

2. Clean municipal roads;

3. Clean the owner's courtyard environment (mainly for seasonal changes, such as dust accumulation or wind-blown leaves);

4.24-hour water and electricity maintenance;

5. Regularly remove the owner's domestic garbage;

6. Daily maintenance of water, electricity, gas and other equipment;

7. Planting and maintenance of greening within the project scope;

8. Collection and payment of the owner's energy expenses;

9. Insect killing and deratization of flowers and trees are carried out regularly;

10, community proof such as temporary residence permit u "

1 1. Archives management of the owner's compound.

Four, the property special service-butler service system:

1. The butler's service is that the butler is responsible for leading people including security guards, cleaners, chefs and drivers to provide the best possible service. The butler service proposed for the Yu He project should be understood as bringing as many services as possible to the owners through the efforts of the property manager, and solving the needs of the owners in life and travel at any time.

2. Butler service recommendation: 2-3 people are responsible for the service requirements that three or four owners may put forward at any time 24 hours a day. Owners have needs, only for the responsible housekeeper, who is responsible for solving the problems raised by the owners as much as possible; Any service provided to the owner must be accompanied by the property manager. In this way, the owner's request is handled by a special person, which avoids the problem of mutual shirking and improves the efficiency of solving problems. At the same time, all kinds of services to the owners are also led and accompanied by the property manager, which increases the owner's sense of identity with the property personnel and avoids the unsafe factors brought to the owners by strange staff.

3. Butler service information:

A, the shopkeeper ordered delivery of newspapers (newspapers need to be ironed, free of charge)

B, lead employees to complete the housekeeping service requirements put forward by the owner (paid)

Indoor cleaning

Move, move things

Cleaning and maintenance of floors and carpets

Collect washed, mended and ironed clothes.

Indoor flower arrangement and decoration

Daigou daily necessities

Vehicle cleaning service

Family nursing management

Pet care management

C, bring the car shuttle service to the owner (pay and make an appointment in advance)

V _ Project Safety Management:

1, daily work data of security department:

24-hour fixed security post on duty

Security and fire patrol of 24-hour mobile post

Safety management of vehicle parking

Road traffic and people flow management at special time.

2, safety facilities and equipment:

central control room

Access control intercom system connected with central control room

Image monitoring system

guard tour system

A smoke alarm system shall be set in the key part (kitchen) of the owner's courtyard.

Parking management system (if there are large-scale public parking spaces to be managed)

Safety equipment (walkie-talkies, fire extinguishers, batons, etc.). )

3. Special services entrusted by the Security Department:

Etiquette safety

Short-distance escort (mainly for the safety of the owner when he goes out with valuables)

(The above two services need to be accompanied by a property manager, which are paid items. )

Six, the establishment of emergency response system

The property safety of the owner is the key to the property management of this project. In addition to the general security mode, a linkage system should be established to ensure timely control of the development of the situation in an emergency and reduce the loss of the owner. The process of emergency handling system is as follows:

1. In case of emergency, the owner will report to the central control room through the entrance guard intercom system (or directly find the property manager);

2. After receiving the alarm, the central control room respectively informs the property manager, patrol security guards in the area and standby security guards to rush to the scene to control the development of the situation;

3. The property manager should report the site situation to the property manager on duty;

4. The property manager decides whether to call the police according to the property manager's report on the site situation. (1 10, 1 19,120,999, etc. )

Work plan for residential property management in 2022 5

A, property management company * * * service quality standards

1, maintenance of * * * parts of the house and * * * facilities and equipment.

(1) house

(2) Coordinate with professional departments such as water and electricity to ensure the normal operation of facilities and equipment such as water and electricity, and ensure the normal flow of sewers and septic tanks in the community.

(3) Sanitary facilities are in good condition.

(4) The road is clear and the road surface is smooth.

(5) Fire fighting facilities are in good condition and can be activated at any time.

2. Security

(1) There is a duty room at the main entrance and exit, which is on duty 24 hours a day;

(2) security guards patrol 24 hours a day;

(3) monitoring the community for 24 hours;

(4) Orderly traffic and vehicle management;

First, motor vehicles in and out of the registration, according to the provisions of driving, to ensure smooth roads.

B, motor vehicles parked in an orderly manner.

(five) where the safety of users is endangered, there are obvious signs and preventive measures are formulated;

(6) There are emergency treatment plans and measures, in case of alarm, call the police in time, and try to prevent the situation from deteriorating and help protect the scene.

(7) There are no major fire, criminal and traffic accidents in the community.

3. Greening and environmental sanitation

(1) The greening conforms to the planning requirements, the layout is reasonable, and the greening coverage rate is not less than 30%;

(2) Flowers and trees grow well, and there are no dead, damaged and large-scale pests;

(3) timely pruning, neat and beautiful;

(4) High greening taste and ornamental value;

(5) All-round continuous cleaning in the community;

(6) The building facade shall be clean and tidy, and the corridors and roads shall be clean and tidy without sundries piled up;

(seven) water, electricity and other facilities and equipment clean, regular cleaning of water tanks, water supply in line with health standards, no secondary pollution and hidden dangers;

(8) Clean sanitation facilities;

(9) It is not allowed to post, hang or scribble at will;

(10) Noise meets environmental protection standards.

4. Charge management

(1) Service personnel are conscientious, and their post responsibilities are posted on the wall; Property management fees should be clearly marked;

(2) Users actively participate in and support the property management, consciously maintain the environment and order, and create a civilized community;

(3) Establish a charge management system, assign responsibilities to people, and announce the income and expenditure of service fees to the owners' committee or property users every six months;

(4) Moyuan abides by the national charging policy, and there are no arbitrary charges such as increasing charging items and raising charging standards without authorization;

(5) Seriously receive complaints from the masses and establish records of complaints from the masses. The effective complaint resolution rate is over 98%, and the return visit rate is100%;

(6) The owner's feedback satisfaction rate is over 90%.

5. Relevant conditions

(1) hardware environment

A, residential areas meet the planning requirements, and there is no illegal construction and unauthorized change of housing use;

B, residential buildings, buildings and other signs are obvious;

C, water supply, drainage, power supply, fire protection, greening, sanitation and other facilities;

D, parking lot classification (cars, motorcycles and bicycles can be stored separately);

E. centralized monitoring equipment;

F, life service facilities;

G education, cultural and sports activities and commercial service facilities.

Second, the service items brought by the property management company (gradually put in place by stages)

1, convenience service (partial cost)

2. Commercial services (partially charged)

3. Community entertainment and cultural activities services

Third, property management companies.

1, the enterprise must hold the property management enterprise qualification certificate;

2 enterprises to establish a modern enterprise system, sound internal assessment system, clear job responsibilities;

3, personnel training, show certificates;

(1) Employees in clothing enterprises wear badges;

(2) file management standard, complete information;

(3) Pay attention to the application of new technologies and widely apply computer management.

Structure and appearance:

1. The original structure, appearance and public facilities of the house shall not be changed or damaged, and the use function of the house and supporting facilities shall not be changed, otherwise, Party B shall be responsible for restoring the original state;

2, are not allowed to open, knock indoor columns, bearing beams, etc. , to avoid unsafe hidden dangers;

3. Avoid water pipes, cables, etc. When drilling percussion drill on the floor, the depth shall not exceed10 mm. If the pipeline is damaged due to decoration or affects other residents, it shall compensate for the loss and be responsible for the repair.

Balcony and doors and windows:

1, it is forbidden to close the balcony by itself and install anti-theft railings and other attachments in any form;

2, ceramic tile shall not defile the exterior wall, if this happens, should be cleaned immediately;

3, it is forbidden to change the entrance door, door cover;

4, it is forbidden to install security net on the window, it is forbidden to install security doors;

5. It is recommended to use waterproof materials for the decoration materials near the window to avoid water seepage leading to qualitative change in the future.

Pipeline:

1, it is forbidden to change the drainage (sewage) pipes in kitchens and bathrooms;

2. If the drainage pipe is buried in the wall, there should be a manhole to facilitate maintenance when the pipe is blocked;

3. Deal with the sewage outlet, floor drain and surrounding waterproofing to avoid water leakage;

4. It is suggested that the water pipes embedded in the wall should be sealed after the pressure test.

Kitchen and bathroom:

1, it is forbidden to change the original position of kitchen and bathroom;

2, according to the relevant provisions of the gas company, gas pipeline shall not make any changes and buried in the wall, to avoid unsafe factors;

3. It is forbidden to knock and change the ventilation pipe shaft in the public part;

4. The ceiling should be made movable or reserved for inspection for future maintenance;

5. When there is a waterproof layer in the kitchen and bathroom, it is strictly forbidden to chisel the ground or collide with the drain pipe by gravity to avoid leakage, damage the waterproof layer to make up for it and avoid water seepage;

6. When installing the bathtub and toilet, handle the joints to ensure smooth running water and prevent water seepage.

Intelligent facilities and pipelines:

It is strictly forbidden to change the installation position of pipelines of intelligent facilities and equipment belonging to intelligent systems without authorization.

Air conditioning:

1. Determine the location of the indoor unit before decoration, so as to embed the pipeline and socket in advance;

2. The outdoor unit of the air conditioner must be placed in the designated position to ensure the unity of the overall appearance;

3, air conditioning drip pipe should be connected to the embedded condensate pipe.

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