Is the traditional 4s shop dangerous?

Now ordinary people buy cars. Except for Tesla and Weilai, which are directly operated by manufacturers, most traditional car brands need to go through 4S shops to buy their favorite cars.

Even if you buy a car through secondary automobile trade, in fact, the source of the car comes from 4S stores, and after-sales services such as maintenance are basically monopolized by 4S stores.

This model of 4S stores also gives 4S stores a natural active advantage in the face of car owners. As long as you buy a car in this brand 4S shop, you can't maintain it in the future, which leads to some bad 4S shops bullying customers.

Generally speaking, 4S stores also like to watch people order food, especially common joint venture brands and domestic brands. The service is poor, and most of the problems are common joint ventures and domestic brands.

Most owners of luxury brands have a certain social status, and the service of 4S stores is relatively better. But in the past two years, there have been different voices, and even luxury brands have frequently gone wrong.

Some time ago, the Mercedes-Benz female car owner leaked oil because the new car had not yet opened the 4S shop, and the argument was unsuccessful. The video of being forced to cry in the car by a 4S store is still vivid. Recently, another BMW owner was taken to a routine 4S shop.

The thing is, Lao Wang (a pseudonym), the owner of BMW, owns a 17 BMW 3 Series GT sports car. When the BMW 3 Series GT was inspected in the 4S shop, many components, such as the braking system, exhaust valve and front swing arm, failed. At that time, BMW was still under warranty, and these core components were all under warranty.

At that time, it was only about half a month before the manufacturer's warranty expired. Before the warranty period expired, I found out the problem and enjoyed the manufacturer's free warranty policy. Lao Wang still feels lucky. He paid the deposit for the self-funded maintenance on the spot and sent the car to BMW 4S shop for maintenance.

A few days later, Lao Wang received a notice from 4S shop that some parts of BMW 3 Series GT were out of stock and needed to be ordered. After the goods arrive, inform Lao Wang to go to the 4S shop for inspection and replacement.

Another week passed, and two days before the warranty period expired, BMW 4S shop informed Lao Wang that the parts had arrived and asked Lao Wang to go to 4S shop for inspection and replacement. But at that time, Lao Wang was on a business trip in other places and could not go to the store in person. This matter can only be postponed a little later.

A few days later, when Lao Wang came to the 4S shop again, it was the second day after the warranty period. I thought I could finally bring my car back after so many days, but just before the 4S shop changed my car, something happened that made foreigners feel bad.

When we checked the problem before and decided to repair it, most of them enjoyed free warranty service because it was still under warranty. When the old queen came to the store again, she was told that the warranty period had expired, and we had to pay for the maintenance project ourselves. The 4S store no longer assumed the obligation of free warranty.

Lao Wang signed a maintenance order and paid a maintenance deposit during the warranty period, but the maintenance time became longer because of the lack of accessories in 4S shop.

Obviously, the maintenance order signed during the warranty period was also caused by the 4S shop, but it was dragged out of the warranty period. It is unreasonable for Lao Wang to pay all the repair fees at his own expense. This is also where Lao Wang is angry.

Lao Wang also bluntly said that the BMW 4S shop routine is too deep. The problems that occurred during the warranty period were obviously fixed, but they have been delayed until they are fixed, so that the owner will bear all the maintenance costs, which has turned the BMW brand from powder to black.

Lao Wang's appeal is to ask BMW 4S shop to enjoy the maintenance service during the warranty period according to the maintenance order signed during the warranty period. Regarding Lao Wang's demands, the 4S shop thinks that the warranty period has passed and it is impossible to agree with Lao Wang's demands.

However, Che Che believes that Lao Wang should enjoy the normal warranty service when signing the maintenance order during the warranty period. The maintenance period exceeds the warranty period, and it is obviously unreasonable because the 4S shop extended the maintenance period and earned the maintenance cost of the owner.

Moreover, the quality problems of the car during the warranty period indicate that its own products are defective, which also delays the normal use of the car by the owner. 4S shop not only failed to compensate the owner, but also wanted to earn a maintenance fee after the warranty period.

I have to sigh that the routine of 4S shop is really too deep, even BMW is no exception. Some netizens lamented: Mercedes-Benz BMW really has a conscience and never pits us poor people.

This article comes from car home, the author of the car manufacturer, and does not represent car home's position.