What are the contents of the business building service operation?

1. Hardware services office building business center should be equipped with certain modern office equipment to improve efficiency and effectiveness of work, the main equipment and supplies are: television, telephone, printer, Chinese and English machine, fax machine, telex machine, computer, binding machine, dictation recorder, film and television equipment, projector and screen, as well as other office supplies and so on. Of course, the business center equipment, according to the increase in service projects and gradually add.

2. Software services business center personnel cultural quality, moral cultivation should be high, business center services is a small area, multi-project direct service. Guests of the business center service quality evaluation, is to serve the precise, thoughtful, fast as a starting point. To achieve courteous and fast service, we must choose comprehensive knowledge, rich experience, responsible work and a set of sound work procedures.1) The quality of the business center staff of the property management enterprise should have: ① Fluent foreign language listening, speaking, reading and writing ability; ② Skilled in Chinese and English typing ability? Skilled operation of a variety of equipment, especially computers, fax machines; ④ knowledge of business information; ⑤ knowledge of secretarial work; ⑥ a certain amount of equipment cleaning, maintenance, maintenance knowledge.

(2) work procedures ① before the service: to understand the customer's need for service items, service time and service requirements; to explain the charges to the customer, issue a charge notice and collect the deposit according to regulations. ② service: accurate, fast principle, according to the guest service projects, service requirements on time, quickly complete the service project. ③ after service: the guests required services completed to the guests, fill out the "Business Center Expense Receipt Sheet"; and accompanied by the guests to the Ministry of Finance checkout.

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