Office reception etiquette common sense

Jing Yalan believes that the office is a place to deal with the company's business, office etiquette is not only the respect for colleagues

and the recognition of the company's culture, but also more importantly, is the most direct expression of each person to deal with people and treat them politely

Present. Office etiquette covers a wide range of actually not small, but where the phone, reception, meetings, networks, business, public

off, communication, etc. There are all kinds of etiquette.

Office etiquette

Office staff must be dignified, neat and tidy. Specific requirements are:

Hair: office personnel enough hair should be washed often to keep clean, to do without odor, five dandruff; men

staff hair in front of the eyebrows can not be over the sideburns; Ms. in the office as far as possible not to stay in the shawl hair,

front bangs can not be over the eyebrows.

Nails: nails can not be too long, should always pay attention to trimming, female staff painted nail polish should try to use light colors.

Face: women staff should wear light makeup on duty, men can not stay beard, beard should be trimmed often.

Mouth: keep clean, can't drink or eat food with odor before work.

Clothing: Clothing in the workplace should be clean, convenient, and not seek grooming. Specific requirements are:

1, shirt: no matter what color, shirt collar and cuffs shall not be dirty.

2, tie: before going out or to appear in front of the crowd, should be equipped with a tie, and pay attention to the suit, shirt

shirt color matching. The tie should not be dirty, torn or crooked and loose.

3, shoes should be kept clean, if broken should be repaired in time, shall not wear shoes with nails. 4、Female staff should keep the dress light and decent, not overly gorgeous.

5, staff work should not wear coat or excessive swelling clothing.

Office colleagues to get along with etiquette

1, sincere cooperation

Colleagues belong to the relationship of mutual help, as the saying goes, a good man three help, only sincere cooperation to

*** with progress.

2, the same sweet *** suffering

Colleagues difficulties, usually the first choice of family and friends to help, but as a colleague, should take the initiative to ask for information. The force of

Can reach the matter should try to help, so that will enhance the feelings between the two sides, so that the relationship is more harmonious.

3, fair competition

Colleagues compete with each other is normal, help colleagues to grow, but remember to compete fairly, can no longer back

after the mind, do harm to their own things.

4, leniency

Colleagues often get along with each other, a momentary mistake is inevitable. If there is a mistake, should take the initiative to the other party

apologize, the other party's understanding; misunderstandings between the two sides should take the initiative to explain to the other side, not small-minded, Geng in

Wai.

Office manners

In the company staff should maintain elegant posture and movement. Specific requirements are:

Standing posture: both heels on the ground, toes away from about 45 degrees, waist and back straight, chest natural, neck straight,

head slightly downward, so that people can see your face. Arms are natural, no shrugging of shoulders, and the center of gravity is in the middle of your feet. Meeting with

Clients or attending ceremonial standing occasions, or in the presence of elders or superiors, do not cross your arms over your chest.

Sitting posture: After sitting down, you should try to sit upright, put your legs parallel to each other, and should not arrogantly stretch your legs forward or

backward, or look down in front of you. When you want to move the position of the chair, you should first put the chair where it should be, and then

sit again.

Meet your coworkers in the office by nodding your head and saluting.

Shake hands in a normal standing position and look into each other's eyes. When shaking hands, the back should be straight, do not bend over and bow your head, be

generous and enthusiastic, not overbearing. When reaching out to the same sex should be the first to the status of low or young, the opposite sex should be the first to reach out to the male.

The courtesy of entering and leaving a room: to enter a room, knock gently on the door first, and then enter when you hear the answer. After entering the room, you should close the door with your hand back

and you should not close the door vigorously or roughly. After entering the room, such as the other party is talking, to wait for a moment, do not interrupt in the middle

interrupt, if there is an urgent need to interrupt the speech, but also to see the opportunity. And to say: Sorry to interrupt you

talk.

When handing over objects, such as documents, you should hand over the front, the text in the direction of the other party, such as steel

pens, you have to put the tip of the pen to yourself, so that the other party can easily continue; as for knives or scissors and other sharp objects, you should put the tip of the knife to

themselves.

Walking passages and corridors, you should lighten your steps. Whether in one's own company or to a visiting company, one should not talk loudly while walking in the passages and corridors

, let alone singing or whistling, etc. In the passages and corridors

It is necessary to be courteous and not to jump ahead of one's supervisor or customer.

Office environment etiquette

No smoking, piling up and chatting, loud noise in the public **** office area; saving water and electricity; prohibit writing, drawing and posting on office furniture and

public **** facilities; keep the restroom clean; and park your car in the designated area.

When drinking water, if you are not receiving guests, you should use your personal water cup to reduce the waste of disposable water cups. Not

Don't take unauthorized outsiders into the office area, talks and reception arrangements in the negotiation area. The last to leave the office area

People should turn off the lights, doors, windows, and indoor main switch.

Personal office area to keep the desk clean, non-office supplies are not exposed, the desktop is neatly placed.

When there is

something to leave their office seat, should be pushed back to the desk seat.

Before leaving the office at the end of the day, the user should turn off the power of the machine used, the items on the desktop to their places,

Lock the valuables and important documents.

Office telephone etiquette

The telephone as a convenient communication tool in daily life is very key to the use of the office in order to work

need, we may often have to answer the phone, so it is very important to maintain a good image of the phone on behalf of the image of our

whole enterprise.

Heard the phone ringing if the mouth in the food should stop, if it is in the play with colleagues should also wait for the mood

Smooth and then pick up the phone, do not eat while on the phone, you should stop all unnecessary action, the phone ringing three times must be answered.

The first thing to do when you receive a phone call is to greet, if you answer the phone late you should apologize to the guest, greetings when the voice

to have the spirit. Then self-reporting, outside the line reported which company, inside the line reported which department, telephone conversation with

combined body movements such as smiles, nods; speech is not too loud, the tone of voice is not too high, the microphone away from the mouth of the

distance is not too close to pay attention to listening, and from time to time say some "um", Yes", "Yes", "Yes", "Good" and other short words

.

If you need to transfer a call, you should ask the guest to wait and transfer as soon as possible, and if you are answering a call, you should take the initiative to

ask the guest if he or she needs to leave a message or pass on a message. The message should be recorded accurately and repeated to confirm the message.

Hanging up the phone to ask the guests what else they want to do, show respect for the guests, there is nothing to do with the guests

Thank you, thank you for the call, say goodbye, and so on the guests hang up the phone to hang up the phone.

Office language etiquette

In the office and colleagues can not be separated from the language, but you will not speak, as the saying goes, "a word

said to let a person jump, a word to let a person laugh," the same purpose, but the expression of different ways to cause the consequences of

Also The same purpose, but the expression of different ways, the consequences

also very different. In the office to pay attention to what matters?

First of all, do not follow the others behind the clouds, to learn to send their own voice. Bosses appreciate staff who

have their own minds and opinions. If you often just say what others say, then

you will be easily ignored in the office, and your status in the office will not be very high. You should have your own mind and speak your mind regardless of your position in the company, and you should have the courage to speak your mind.

Don't be a proud peacock by flaunting yourself in public in the office. If your expertise is very

hard, if you are the office of the red, if the boss boss is very appreciated, these can be your

show off the capital? The first thing you need to do is to get rid of all the stuff you've got on your computer, and you'll be able to do it in a few minutes. And then have the ability, in the workplace career also

should be careful, strong from the strong hand, if the day came a more capable employees, then you must horse

on to become someone else's laughing stock.

The last thing to remember is not to use the office as a place to talk about things, there are always some

people around, they are especially love to Kan, and especially straight, like to talk to others to pour out the bitter water. Although this kind of communication

talk can quickly draw people closer to each other, so that you quickly become friendly, cordial up, but the heart

Scientist survey found that in fact, only 1% of the people can strictly keep secrets. So when you have a personal crisis in your life? Such as love, marriage and so on, it is best not to talk to anyone in the office

room; when your work crisis? Such as work is not going well, on the boss, colleagues have

See have a view, you should not be even more in the office to people to bare their chests.

Office etiquette taboos

Working in the office, clothing should be coordinated with, in order to reflect the authority, prestige and shrewdness is appropriate. Men

Best suited to wear black, gray, blue suit suit and tie. Women should wear a suit, dress or long

skirt. Men pay attention not to wear printed or large square shirts; women should not be exposed, transparent, short clothes to wear to the

office to go, or make the underwear hidden is very unsightly.

Working in the office can not wear tank tops, shorts, sandals or slippers, and is not suitable for barefoot shoes. Wear

jewelry should not be too much, walking around to shake the earrings will distract others, jingling bracelets

also should not wear.

In the office of the boss and colleagues should be polite, not because we meet every day on the greetings

Omitted. Greetings such as "hello", "good morning" and "goodbye" should be used often and relentlessly.

Colleagues should not call each other brothers or call each other nicknames, but should be referred to by name. For bosses and seniors, you can use

"Mr." or his position to address, it is best not to joke with them in public.

Women who work together should be treated with respect, and should not be pulled or jostled with them.

In the workplace

There is equality between men and women, and it may not make your female colleagues happy to do everything according to the principle of "ladies first" in socializing.

Behavior should be more careful. Try not to smoke in the office, and don't perform your own good makeup

makeup in public. If you are tempted to smoke or need to put on makeup, go to a dedicated smoking or makeup room. If there is no such

place nearby, you will have to use the restroom.

Don't leave your desk during office hours. Reading books and newspapers, eating snacks and dozing off will surely cause dissatisfaction to your boss.

Private phone calls to pick up endless will incur the eyes of coworkers, while sitting on the desk office or will be the whole leg

crossed up the look is very ugly.

To avoid wandering around with cigarettes in your mouth, don't talk to your colleagues about paychecks, promotions or other people's privacy. When encountering hemp

annoying things, you should first report to the top boss, do not commission over or overstep the level of the report. In front of foreign bosses, you will be taken for granted that your coworkers are not doing their jobs, and you may lose your job.

Receive visitors as equals, regardless of whether they are asking for something. Answer the visitor's questions

Be calm and smile. Never be rude or aggravate your tone by slamming your fist on the table. The same courtesy applies to visits to other offices. It is usually necessary to contact them in advance, to be on time for the appointment, and, with permission

to enter. In another office, without the host's proposal, you can not just take off your coat, and do not

will not unbutton, roll up the sleeves, loosen the belt. Don't put your clothes or briefcase on your desk or chair

without your consent. If your briefcase is heavy, place it on your lap or on the floor next to you. Don't mess with other people's things. Don't spend too much time in other offices, and allow about 20 minutes for your first visit.

Office etiquette training instructor Jing Yalan introduction

Etiquette training instructor Jing Yalan has eight years of experience in education and training, Shanghai Jian

Peak College of Aviation professional etiquette and image teacher, Ximan color culture development company training

Training Supervisor, COVERSTORY suits customized color consultant, served as an influence on teaching

Pedagogic Training She has been the training manager of Influence Education Training Group, the guest host of Henan Provincial People's Broadcasting Station, the etiquette trainer of high-end customer service of Shanghai

Haijiuzhaotang Villa Club, and the etiquette and image instructor of the "15th

Universal Beauty Queen of Tourism" contest, etc.

Teacher Jing Yalan's teaching style

combines psychology, physiology, aesthetics, and aesthetics. Psychology, body, aesthetics, color and traditional culture, through interesting training methods, students

in the visual, auditory, olfactory, tactile perception, and on-site practice, through psychological techniques to open the heart, nourishing

nourishing the soul, with the body sculpting the external temperament, with the color of the beautiful image, through the voice training, to have a pleasing

early voice quality and decent expression. The first is to make sure that you have a good voice and a good expression.

To make the students have a grateful, beautiful heart, elegant and dignified demeanor, decent makeup and clothing color matching

Matching, pleasant voice expression, through the overall image of the staff to enhance the position in the minds of customers, the establishment of

Quality of customer service, to establish the corporate brand image. The training style is elegant and generous, good affinity, vivid and easy,

student participation is high.

Jing Yalan teacher training point of view

Etiquette, only from the inside to the outside, if there is no inner love and respect, then the appearance of all the gorgeous

Li are just forms. In the classroom, it's not what the teacher shows, it's what the student really learns.

Every employee is the image of the company's spokesman, every employee's words and actions, every move will

directly affect the corporate image in the minds of customers positioning.

What we learn is not a method, but a way; practicing is not an action, but a

habit.

Jing Yalan teacher part of the course

Business etiquette training courses: "Business Reception Etiquette", "Business Image Etiquette for Professional Managers", "Business

Etiquette and Business Image", "Workplace Etiquette and Professional Image", "Sales Etiquette";

Service Etiquette Training Courses: "Quality Service Etiquette", "Banking Service Etiquette", "Healthcare Service Etiquette",

"Service Mentality Construction and Service Etiquette", "Window Service Etiquette Norms";

Personal Image Shaping Courses: "Color to Create Beauty", "Clothing Style to Bloom Beautifully", "Creating Charming Personal Image", "Women's Colors and Dress Styles and Private Image Service", Men's Colors and Dress Styles and

Private Image Service. private image services.

Jing Yalan teacher part of the service customers

AMD (China), China Aviation Petroleum, Shanghai Women's Federation, Lipang Group, Hengyuanxiang, DIOR, national

people suit, COVERSTORY, Tianji Media, Shanghai Dance Bubble Technology Co. Ltd., Shanghai Kaihe Electronics Co., Ltd, China Vacuum Network, Asi

Paint (Shanghai) Co., Ltd, Deppon Securities;

Dupont Hotel Management Co., Ltd, Yongqi Beauty Salon, U-Tang Home Furnishings, Yaxin Life Plaza, Tangyuan Hotel, Zangle Square Catering Co. p>

Management Company, Korea Enterprise CAS, Ai. Dai Mei Yi Furniture, Hainachuan, China Aviation Fuel Shanghai Company, etc.