What are the changes in the new standard of express delivery

The Economic Herald reporter noted that the new national standard in the "delivery times" has clearly pointed out that: the main body of the courier service should be door-to-door delivery of express delivery of at least 2 free delivery, delivery is appropriate in the time period of 8:00-20:00. 2 free delivery should be separated from the interval of more than 8 hours, with the exception of the user has agreed.

The door-to-door delivery of two failed to deliver the express mail, express delivery services can be agreed with the recipient of the main delayed delivery or box delivery, station delivery; the recipient still choose to door-to-door delivery, the main body of the courier service can charge an additional fee, but should be notified of the recipient in advance of the charges. Unable to contact the addressee, according to the sender's request for express processing.

NETWORK E-Commerce Research Center special researcher, Shanghai Hanson Law Firm, senior partner of the lawyer Li Min said, due to the recipient's reasons for multiple door-to-door delivery failure greatly increases the risk and cost of the main body of the courier service, especially for large, valuable items courier.

"But such items only account for a small part of the courier business, most of the courier door-to-door delivery failure items by contacting the consumer can be resolved through other means. Therefore, the draft of the opinion on special circumstances 'door-to-door delivery' fee regulations, is a balance of interests between consumers and the main body of the courier service." Li Min added.

Network Economic and E-commerce Research Center special researcher Chen Hudong said, according to the old national standard, the delivery form should mainly include face-to-face delivery according to the name and address, the user picks up or negotiated with the user delivery three forms, the new standard contains door-to-door delivery, box delivery, station delivery and other ways. The new standards to a large extent that the previous service standards basically can not meet the current scene, and now more initiative to the consumer, and based on considerations from the consumer's point of view, to meet the scene more diversified. That is to say, for the main body of the courier service, the need for consumers to play a real obligation to inform, the information needs to be more transparent, but also to urge its terms of service and consumers need to be more clear.

In addition, the right to choose the service to the consumer, in fact, for the main body of the courier service, service fulfillment will be more clear, reducing the subsequent entanglement between the two sides of the cost. For consumers, the initiative to choose in their own hands, but also reduces the related costs "ignorance" expenditure.

Not arbitrarily on the courier information "desensitization"

The e-commerce platform shall not arbitrarily on the courier information "desensitization", the "right to choose" to consumers and The company's website is a great source of information about the company's products and services, and it's a great place to start.

The new standard will be the user order subdivided into two ways through the main body of the courier service order and e-commerce platform order. E-commerce operators should truthfully provide the sender's name and contact information and the recipient's name, contact information, address, product name and other necessary information to the main body of the courier service, and should not utilize the service agreement, transaction rules, and technology and other means to carry out unreasonable restrictions or attach unreasonable conditions. This is another major change in the new standard - the user order is subdivided into two ways to order through the main body of the courier service and e-commerce platform.

Through the body of the courier service order, this is good to understand, that is, through the courier company's official telephone, website, App and other ways to order.

Order through the e-commerce platform, the scene is relatively more complex, the new national standard **** divided into three categories:

1. By the e-commerce operator to choose the courier service, the courier service subject should be with the e-commerce operator to agree in advance on the service product, the service time limit, delivery, scope of services, service prices. When consumers purchase goods, e-commerce operators shall expressly inform consumers of the express service products, service time limit, delivery methods, service prices, and bear the risks and responsibilities in transportation.

2. By the e-commerce operators to provide diversified, differentiated express delivery services for consumers to choose, it is appropriate to meet the following requirements: e-commerce operators should be marked on the sales page of the commodity courier service subject to the brand, the courier service products, service time limit, delivery methods, service prices, packaging categories and other information for consumers to choose; e-commerce operators should be displayed separately the price of the commodity and express delivery service product prices. Service product prices.

3. By the e-commerce operators and consumer consultation, the consumer to choose their own courier service, with reference to "through the main body of the courier service orders," the relevant provisions of the requirements of the implementation.

In the view of Li Min lawyer, in recent years, due to the increasingly stringent requirements for personal information protection, the demand is more and more urgent, and the courier logistics personal information leakage is serious, part of the e-commerce companies to take the user information desensitization encryption, not for the courier logistics open practices, or with the courier company to establish cooperation, since the consumer orders when generating the privacy of the bill of lading practices. However, this practice strengthens the dominant position of e-commerce platforms, increasing the cost of courier companies to properly obtain consumer information, and is not conducive to the courier industry to accumulate their own industry data and feed the development of the industry. The new national standard in the protection of consumers' personal information, under the premise, is conducive to balancing the position of e-commerce operators and courier companies in the courier development industry, to maintain the courier company to accumulate the customer base, to promote the development of the industry's data economy of the legitimate rights.

Chen Hudong explained, between e-commerce operators and courier companies, there are in fact a variety of opaque information links, these opaque or the so-called "pit", embodied in a variety of service agreements, rules of the transaction, or through the technical means of intentional or unintentional restrictions.

Pricing will be more reasonable

Another change is the reasonable pricing of express delivery.

Chen Hudong pointed out that the delivery fee as the "last kilometer" of the cost, for the opening of the market is crucial, but the market currently does not have a more appropriate standard, so the "last kilometer" of this piece of delivery fee, the dominant right is still In the hands of market players. At present, this piece of standard is still relatively chaotic, the degree of standardization is missing, but also not conducive to the development of the market, and even more detrimental to the consumer to obtain the right to know.

"The government can not be mandatory in accordance with the urban and rural standards to provide, after all, the 'last mile' of the delivery fee, each fulfillment of the main body is different, involving the standardization of the subject is also very complicated, such as the upstairs fee, temperature-controlled services, value-added services, and so on, which is measured in a way Very much, according to the volume, weight, distance, neighborhood convenience location, etc., it is difficult to unify. But this piece is after all the market to operate. Currently the State Postal Administration in the industry's monitoring and supervision has accumulated rich experience, so the requirement of different pricing standards based on the determination of costs, do not rule out the means of supervision based on this standard to impose, which is also logical, mainly in the market and the protection of consumer rights and interests, to find a balance." Chen Hudong believes.

The new national standard clearly indicates that the express delivery service products can be divided into different dimensions:

By the delivery area, divided into the same city express, intra-provincial express, inter-provincial express, Hong Kong, Macao and Taiwan express, international express;

By the urban and rural areas, divided into the urban pieces, rural pieces;

By the content of the service, divided into the basic service, value-added services (such as signing a single return, collect Payment, etc.);

By temperature control conditions, divided into room temperature express, temperature-controlled express (frozen, refrigerated and other temperature-controlled express).