What are the traditional customer service skills?

If the "speaking skills" are separated, one is "speaking" and the other is "skill", that is, the job of customer service is to speak, and at the same time, to speak with skills. Why some customer service sales are high, the conversion rate is high, and some are average. In the case of equal responsibilities, the role of "speech art" is reflected.

We sorted out the customer service words that may be used in different scenarios in our daily work. Assist merchants to improve their management level and customer service business level. Let's have a look.

0 1 Pronunciation

Welcome:

Xxx focuses on xxxx field for xxx years! Pay attention to the purchase, it is convenient to buy at any time ~ I am your exclusive customer service xxxx, and I am glad to serve you ~

Hello, welcome to xxx flagship store. I'm glad to serve you. what can I do for you?

Hello, yes, what's the problem at present?

Hi, I'm here. Oh, what can I do for you?

Hello, what can I do for you? You can speak slowly and we will answer them for you one by one.

Yes, I am. I'm always ready for you. Please give me instructions. what can I do for you?

Enjoy a new life and make progress every day ~ Welcome to the official flagship store of xxx, I'm customer service xx, and I'm glad to serve you ~

This is xxxxx. I'm glad to help you. what can I do for you?

Hello! Welcome to XX JD.COM self-operated official flagship store. I am pre-sales customer service xxxx, and I am glad to serve you!

I'm your little cute MMxxx, here I am, hahaha.

Hello ~ ~ ~ Yes, what can I do for you ~ ~

Hello, what can I do for you?

Hello, welcome to xxxx. I am your exclusive customer service. what can I do for you?

Hello, little customer service xxx. What can I do for you?

Welcome to xxxxx Shengdian, where there is a home, there is XXXXX, "11.1/JD.COM Global Good Things Festival". what can I do for you?

Hello, welcome to xxx flagship store! Thank you for your inquiry. Welcome to choose xxx brand.

Hello, do you have any questions? We will try our best to answer your questions in order (please don't worry if you don't consult one-on-one, please forgive me if there are any omissions)

Welcome to xxxx store. Fairy at your service ~ What can I do for you?

Hello! Welcome to xxxx flagship store, I am xxxx brand customer service. I'm glad to help you choose products and daily washing. what can I do for you?

Hello, welcome to the flagship store of Paradise Umbrella. I am the customer service of shopping guide 022. I'm glad to serve you. what can I do for you?

Welcome to our shop. Do you have any questions to consult? Don't forget to pay attention to this store.

Hello, young master, I am your exclusive customer service. Please don't hesitate to tell me if you need any help. !

Welcome to the official flagship store of Cotton Age. What problems need to be solved?

Hello, welcome to Dulux's flagship store. It's my pleasure to serve you ~

Hello, what can I do for you?

Hello, welcome to xxx, what can I do for you?

Hello ~ ~ What can I do for you?

☆ Hello, I am here. Please give me instructions.

Xxxxx at your service. What business do you need to handle?

Yes, welcome to xxxx~xxxx. I'll be at your service right away! Xxxx, please have a look at your chat record first, and I'll solve your doubts as soon as I find them ~

Conclusion:

Thank you for your inquiry. You can click on the store or your favorite baby. I look forward to your visit and wish you a happy life ~

Thank you for your support to the small customer service. I won't bother you for a moment. I wish you a happy life.

Goodbye and have a nice shopping.

Thank you very much for your understanding and support to the small customer service family. I hope the service of Xiao xx's home will satisfy you. If you have any questions, please contact the customer service specialist in time to handle it for you. Wish you a happy life ~ ~

Thank you for your support of our products. I won't bother you now. The meeting is coming to an end. If you have any questions in the future, please feel free to contact us.

Thank you for your support of xxxx! If you have any questions in use, you can also call our national after-sales service number 400-xxx-xxx, and we will serve you wholeheartedly ~ I wish you a happy life ~

You can pay attention to our store or add your favorite model to the shopping cart, so you can buy it at any time ~ the customer service girl is willing to help you if you have any questions ~

Because you haven't responded for a long time, please step down here first. If you have any questions, please feel free to contact us. We will reply to your email as soon as possible. I wish you a happy life and every day!

Thank you very much for your support. I wish you a happy life. Goodbye ~

The paid order will be processed as soon as possible. Wish: remember to bring an umbrella when it rains, wear clothes when it is cold, and enjoy the cool when it is hot. Good health! O(∩_∩)O~

If you have any questions, please feel free to contact online customer service ~ ~ Xiao xxx. I wish you a happy life.

Thank you for your support, xxxx flagship store wishes you a happy life.

Please contact us in time if you have any questions. I wish you a happy life, all the best and happy every day!

Thank you for your love of xxxx. If you are satisfied after receiving the goods, please give us a complete five-star evaluation and help us print the pictures. Your satisfaction is very important to us. If you are not satisfied, please contact us and make your valuable suggestions. We will continue to improve the quality of our products and services. I look forward to providing you with quality service next time. I wish you a happy life.

Thank you for your support of xxxx. I look forward to providing you with quality service next time. I wish you a happy life. The store has regular activities and updates, please collect our store and pay more attention.

Thank you for purchasing xxxx. I look forward to providing you with quality service next time. I wish you a happy life. The store has regular activities and updates, please collect our store and pay more attention ~

Thank you for your support and attention to our xxxx. You can pay attention to the collection of shops, and there will be new products and activities from time to time. Look forward to providing you with better service next time ~

If you have any questions, please feel free to consult. I wish you a happy life and a good mood every day ~ ~ ~

If you have any questions in the future, please feel free to contact us to solve them for you. Thank you for your concern and support. I wish you a happy life. Thank you!

This baby is still very popular. If you like it, don't hesitate to place an order as soon as possible. If in doubt, please contact us in time! I wish you a happy shopping ~

In addition to xxx, there is XXXXX-an air purifier that can "walk", purifying the whole house with one button, and removing haze and aldehyde efficiently; Give you fresh air and protect the health of you and your family.

I won't bother you here. If you need any service, you can contact me at any time. Thank you for your consultation. I wish you a happy life ~

Hello ~ If there are no other questions, I won't bother you here. If you need any service, you can contact me at any time. Thank you for your consultation. I wish you a happy life ~

"With the recommendation, customers who bought xxx also bought XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX (product link).

Selling point 1: xxxxxxxxxx

Selling point 2: xxxxxxxxxx

Selling point 3: xxxxxxxxxx "

You're welcome. Your satisfaction is our greatest motivation. I wish you a happy life.

Look, you haven't replied yet. You can place an order directly when you are optimistic. If you have any other questions, please contact online customer service in time! I look forward to serving you!

Thank you very much for your support to our store. We will arrange it for you as soon as possible. Don't worry. I look forward to your next visit to our store.

The small customer service went to receive other customers first. Thank you for your support and trust.

Dear customer, this conversation is coming to an end, because we haven't received your reply for a long time. Thank you very much for your consultation. If you have any questions, please feel free to contact customer service.

Thank you for your trust and support in xx, and look forward to your coming again ~

02 active service consciousness

If you have any questions or don't understand anything, please tell me and I can help you ~

Do you have any questions about this? The price of functional activities is favorable ~ Let's talk about it and help you answer further ~

What are you hesitating about? Can you tell me something? See what I can do for you.

See you haven't replied for a long time ~ Customer service won't bother you yet ~ Contact customer service if you have any questions.

If necessary, please feel free to contact customer service. Small customer service is happy to serve you.

Is there anything else I can do for you here?

If you have any questions, please feel free to consult our customer service partners. We welcome your inquiry at any time.

What do you think, or do you have any questions? We can help you answer any questions ~

Hello, do you have any questions about our products?

Hello, your order has not been received. Do you have any questions about our xxx? Can you ask me, or tell me what concerns you have?

Do you have any questions about our products?

Are you still there? I'm sorry to bother you, but I didn't see that the order you bought was xxx. Aren't you satisfied? You can consult me online if you have any questions.

Are you still there? Can you tell me something? See what I can do for you.

I don't know what style of xxx you like, please tell me, I can take a look at it for you and give you some suggestions!

03 waiting language

~ Just a moment, please. I'll take a quick look at the chat record to understand your question and help you answer it better ~

In order to answer your question better and more accurately, we need to check it for you, which may take a little time. Please wait patiently ~

Hello! I'm your online service specialist, and I'm glad to serve you ~ Let's take a look at your chat records with other customer service staff first, so as to know what questions you are asking. This may take a while, so please wait a moment.

I'm really sorry that I can't reply to you in time because of the heavy passenger flow. I'm terribly sorry. Please leave a message if you have any questions, and I will answer them later. Please forgive me! You can visit our store first, there are many good goods ~ ~

Dear customers, I'm sorry for the large amount of consultation at present, and I didn't intentionally neglect it. If you have any questions, please send them to us first and we will reply you as soon as possible. Thank you for your waiting and understanding.

At present, there are a lot of inquiries and receptions, so it is too late to give you a timely reply. Please wait a moment and get back to you later. Thank you for your kind understanding and support ~

In order to help you deal with the problem better, please check the chat record in detail first to confirm the problem. Don't worry. Give me a song and I will reply to you as soon as possible.

I am sorry to keep you waiting here. Give me some more time to quickly and carefully check the chat records and understand your doubts.

Wait a minute ~ ~ I'm really sorry, there are many customer inquiries now, and the customer service sister paper is answering them one by one. I didn't mean to neglect it. Please understand! !

"Hello, I am your exclusive pre-sales/after-sales customer service. At present, a large number of after-sales personnel consult online at the same time.

Please leave me a message about your problems, and I will deal with them when I see them later. Thanks for understanding! "

I'm sorry for the inconvenience. Please give your sister some time. My little sister will examine you as soon as possible. Please wait a moment ~ ~

I'm really sorry, because there are a lot of people consulting at the same time. Four mechanical unicorn arms are installed here to speed up the code word, but there is still no electricity. Please forgive me ~

Thank you for your patience. I'm really sorry. I consulted many customers and the response was slow. I didn't mean to ignore them. Please forgive me.

I am sorry to have kept you waiting. We need to ask you further questions, but we can't get the result for the time being. Can we call you back later?

I am sorry to have kept you waiting. The result of your inquiry is:

Pacify and apologize

Soothe-

I'm very sorry that I didn't bring you a pleasant experience this time. Admittedly, the reason for your feedback can't be verified for you through pictures, but we also attach great importance to your feedback. I have registered the batch of products you gave back above with the Quality Assurance Committee for key inspection. Considering your experience, you shouldn't eat this. Do you think customer service can reissue it for you?

I'm really sorry to bring you a bad experience. Your problem is also recorded and fed back to the professional after-sales team for handling. Telephone contact 1755 takes about 30 minutes. I hope you can wait patiently ~ If you haven't handled the timeout, please inform the customer service in time. Customer service will definitely help you handle it. Thank you for your support ~ ~

Your feedback problem has been recorded by a small customer service staff to a professional after-sales colleague to contact you for handling ~ Try to keep the phone open ~ Pay attention to answering the phone in Shanghai or at the beginning of 1755 ~

I'm very sorry for affecting your shopping experience. It's just that the after-sales specialist has left work, and the pre-sales customer service can't handle the after-sales problem. You can tell me your problems and I'll help you register. An expert will handle it for you tomorrow. Thank you for your understanding.

Hani, it usually takes x-x working days to return the goods to the warehouse to process your refund. Please be patient ~ If you have any questions, contact online customer service to verify and handle them for you ~ Thank you for your support and understanding ~

I am very sorry to bring you a bad shopping experience. In the process of logistics and transportation, the parcel was damaged due to the pressure of the courier. We will continue to improve the quality of delivery service and our packaging leak-proof and pressure-resistant technology. We will help you apply for compensation of xx yuan. Do you think it's okay?

I'm sorry to have caused you such trouble. I suggest you apply for after-sales service (find this order in my order, click to enter the order details, there will be an option of "Apply for after-sales service" in the lower left corner, click Apply), explain the reason, and upload a picture for approval. After-sales staff will contact you to handle it for you.

"xxxx, I'm very sorry for the trouble, please provide 4 photos:

1、xxxxx

2、xxxxx

3、xxxxx

4、xxxxx”

I'm sorry to have caused you trouble. We attach great importance to the problems you have reflected. We will transfer you to the after-sales professionals. At present, there are a large number of after-sales consultants, so it may take a while to wait patiently ~ ~

I'm sorry to put you into the after-sales state. Because there are many customers who consult, in order not to delay your precious time, please describe the problems you encountered ~ ~

I'm sorry to put you in an after-sales state. Let's take a look at the chat records here to deal with your problem. A moment, please.

Apologize-

I'm really sorry, we really didn't do it well. Shopping online was supposed to be fun, but this time I made you unhappy. I sincerely apologize to you! I'm really sorry.

I'm really sorry. I also hope you can enjoy shopping in our house. We will accept your suggestion with an open mind and do better in the future. I'm sorry to have caused you trouble this time. ...

praise

Dear customer, you have a good eye. This product is our best seller. Just look at our sales.

06 invitation to comment clause

Pre-sales invitation-

"The temperature changes greatly, pay attention to your health ~ If you are satisfied with my service, please comment on me ~ I sincerely wish you a happy life and all the best!"

JD.COM platform is not allowed to invite likes!

07 bad review explanation

If you buy something. Grab a few bad reviews. I believe that no store has good reviews. If it is. I drew that. You must believe in the effect after the experiment. What's more, we support returning goods for 7 days without reason ~ this is also a guarantee for you.

Comments are impossible 100% positive. If it is, it must be brushed. We really sell it. If there are any problems mentioned in the comments, we can solve them in time. What is important for xxx products is after-sales. We can keep up with these. Besides, if the store is too big, it is inevitable that there will be malicious bad reviews from peers, which is inevitable.

No matter how good things are, some people will like them and some people won't. The so-called public opinion is difficult to adjust. You won't know if it's good until you use it. This model also supports 7-day return without reason, which is also a guarantee for you.

When you read the comments, most of them are high-quality comments ~ we are also sorry that we have not brought these customers a perfect experience. We paid a return visit to these customers one by one, and the feedback from customers was not bad. You can buy with confidence ~

? "You see, no matter what goods and brands, the following comments are always about quality. No one can completely guarantee that every product in his home has no problems.

There is something wrong with your goods, and we are actively handling it for you. "

Whether xxxx is good or not depends on your own use. I suggest you have a try. What about the evaluation? You need to look at the overall evaluation. You can see that more than 95% of our customers have praised it. This is also genuine, and the market competition is fierce now. Sometimes some malicious bad reviews are normal. In addition, we support the return of goods within 7 days after receipt, plus a five-year warranty. You can rest assured.

Our family is an old brand of xxxx. From the generation of parents, it has a good reputation and the quality is up to standard. Especially when we send XXXXXXXX to the elderly and children, the most important thing is XXXXXXXX, so many customers tend to choose our xxxxxxxx. Our brand promotes quality. Good quality is the shortcut for us to stand in the leading position in the industry, and safety is the last word. Many customers will buy it for their parents or children, because it is really xxxx, and you can rest assured of the quality.

You can save these words in the customer service treasure, so that you can see your words at any time as long as you log in to your account, and it is also convenient for you to manage customer service in a unified way, so as to improve the customer service turnover rate!