Traditional Culture Encyclopedia - Traditional festivals - How should hotels respond to the epidemic?
How should hotels respond to the epidemic?
Actively respond to the epidemic situation and do a good job in epidemic prevention. At present, we should do a good job in environmental sanitation and daily disinfection to reduce the worries of customers coming to the store and create a healthy and comfortable living environment for customers!
2.
With the improvement of consumption level and the change of market supply and demand, the hotel market has quietly changed and customers have more initiative! In order to cope with such changes, hotels should actively optimize the customer experience. In addition to basic services, we should also do some detailed services such as welcome fruit+pick-up service+hand-holding ceremony; There are also intimate services that can make customers feel warm: a delicate and warm greeting card in the room and a detailed service such as travel, play and food map near the hotel can greatly enhance customers' goodwill towards the hotel, thus enhancing the word-of-mouth effect!
3.
Do a good job in online OTA operation and double the traffic. With the development of Internet and the improvement of life quality, people tend to be rational in tourism consumption.
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