Network customer service pre-sale and after-sale division of the time point is what time?

Pre-sale: mainly chat with the user, to solve the customer's concerns, so that the user orders to buy; after-sales: to solve the customer's return, replacement, supervision of logistics information.

Network customer service, the foreign name customerservice, is based on the Internet, a customer service work, is the development of network shopping to a certain extent under the subdivision of a job, with the traditional store salesman's work is similar to that of the pre-sales customer service, sales service, after-sales service, sales customer service, technical customer service, and customer service and poor customer service, etc., the work content mainly includes guiding The work content mainly includes guiding customers to shop, answering customer questions, providing technical support, eliminating customer dissatisfaction and so on.

Work

Work types of network customer service: According to the current Taobao network customer service work sub-species, can be divided into pre-sales customer service, sales service, after-sales service, sales customer service, technical customer service and customer service in the evaluation of poor customer service.

Work content: network customer service work content is diverse, but mainly includes guiding customers to shop, answer customer questions, provide technical support, eliminate customer dissatisfaction.